Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Poised and professional AVP Branch Manager, skilled at informing clients about banking products and services while recommending best options to meet needs. Results-oriented self-motivator with over 15 years in sales and branch management, loan management and general bank operations. Excellent interpersonal skills.

Work History
AVP Branch Manager/Business & Mortgage Specialist, 06/2020 to Current
Westfield BankCity, STATE,
  • Performs routine closings, maintains clean, accurate and accessible records and keeps close eye on transaction updates throughout each trimester.
  • Identifies improvement changes regarding key processes for internal controls and accounting procedures.
  • Establishes and enforces internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
  • Resolves escalated customer issues and boosts retention rates by 100%.
  • Recruited, interviewed, hired and trained 10 employees and implemented mentoring program to promote positive feedback and engagement.
  • Performs banking, business administration and financial tasks to guarantee five-star service for clients.
  • Improves overall financial reporting by streamlining control processes and reporting structures.
  • Boosted Customer Deposit Base by $5.6MM and grew sales team from 2 to 7 personnel over the course of one year. Has overcome staffing chClaireges by continuing to hire, train, coach and develop.
  • Develops strategic plans for day-to-day financial operations.
  • Increases new bank relationships within local community through execution of effective business development and cold calling activities and bank promotions.
  • Supports all branch personnel with special projects and additional job duties.
  • Complies with established internal controls and policies.
  • Establishes and checks coding procedures, monitors reports and updates internal files.
AVP Branch Manager/Consumer Loan Officer, 08/2015 to 09/2019
Windsor Federal Savings & Loan AssociationCity, STATE,
  • Held #1 Market Share in the Granby Community and increased Market Share within branch by 20%
  • Achieved a satisfactory score on every internal and external branch audit
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs
  • Identified and capitalized on community business opportunities with effective networking
  • Recruited, interviewed, hired and trained 9 employees and implemented mentoring program to promote positive feedback and engagement over the course of my 4 years employed there
  • Lead, coached, and managed a team of six employees, including one in branch business partner
  • Rewrote and redefined policies and procedures that were implemented across the institution
  • Met deadlines by proactively managing individual and team tasks and implementing processes
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, and coaching employees
  • Engaged employees in business processes with motivational techniques
  • Originated and submitted loan applications to loan underwriter for verification and recommendation
AVP Financial Center Manager/Assistant Manager, 05/2011 to 08/2015
Bank Of AmericaCity, STATE,
  • Achieved a satisfactory score on every internal and external branch audit
  • Boosted revenue by 30% and grew sales team from 5 to 7 personnel
  • Recruited, interviewed, hired and trained 5 employees and implemented mentoring program to promote positive feedback and engagement
  • Lead, coached, and managed a team of 11 employees, including 4 in branch partners
  • Met deadlines by proactively managing individual and team tasks and implementing processes
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, and coaching employees
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches
  • Engaged employees in business processes with motivational techniques
  • Assessed employee performance and developed improvement plans
  • I was the Associate Engagement & Inclusion Council (AEIC) Champion for the Hartford Market which included 31 financial centers
Skills
  • Relationship building and management
  • Revenue generation
  • Loan originating and processing background
  • Sales professional
  • Bank security expert
  • Policy evaluation
  • Performance monitoring
  • Interpersonal and written communication
  • Staff leadership
  • Cost control and reduction
  • Business development expertise
Education
Bachelor of Science: Business Administration And Management, Expected in 05/2017
New England College of Business And Finance - Boston, MA,
GPA:
: General Studies, Expected in
Post University/Albertus Magnus College - Waterbury/Hamden, CT,
GPA:
Certifications
  • Received a certificate at Bank Of America in May of 2011 in recognition of successfully meeting the requirements of the 2011 Assistant Manager Development Program
  • Obtained NMLS ID in September of 2015
  • Certificate of Completion, Universal Banker Program at Windsor Federal in May of 2016
  • Notary Public
Accomplishments
  • Received a "One Team Award" at Bank of America in Q2 of 2014, for consistently meeting sales goals, customer experience targets and partner referrals over the course of the entire quarter
Additional Information

LinkedIn: linkedin.com/in/lindsay-Claire-1a41593a

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

87Good

resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended

  • New England College of Business And Finance
  • Post University/Albertus Magnus College

Job Titles Held:

  • AVP Branch Manager/Business & Mortgage Specialist
  • AVP Branch Manager/Consumer Loan Officer
  • AVP Financial Center Manager/Assistant Manager

Degrees

  • Bachelor of Science
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: