Managed office operations and delivered excellent customer service to build customer loyalty and retention. Monitors office activity, including number of transactions, telephone calls and teller errors. Maintain budget tracking, billing records and verifies the accurate balancing of General Ledger accounts maintained within branch. Has the ability to prepare a wide variety of recurring and nonrecurring correspondence, reports, and other documents. Displays leadership skills and a role model by providing exceptional service to customers/patrons. Updates cash handling procedures and fees collection procedures. Has a thorough knowledge in processing cash transactions and operating cash drawer/register and credit card machine. Prepares modeling desired behavior skills needed to motivate high performance teams. Updates policies and procedures, monitors and maintain daily and monthly reports. Knowledgeable in the implementation of new policies and procedures. Ensures that employees are properly and thoroughly trained. Performs and lead administrative work of the organization to include filing, preparing forms and organizing the clerical and administrative operations. Works together with other staff to promote an atmosphere of teamwork. Assigns, directs, coordinates and reviews branch functions on a regular basis. Approves payroll for all staff and prepares absence reports as required.
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