LiveCareer-Resume

avp branch manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Managed office operations and delivered excellent customer service to build customer loyalty and retention. Monitors office activity, including number of transactions, telephone calls and teller errors. Maintain budget tracking, billing records and verifies the accurate balancing of General Ledger accounts maintained within branch. Has the ability to prepare a wide variety of recurring and nonrecurring correspondence, reports, and other documents. Displays leadership skills and a role model by providing exceptional service to customers/patrons. Updates cash handling procedures and fees collection procedures. Has a thorough knowledge in processing cash transactions and operating cash drawer/register and credit card machine. Prepares modeling desired behavior skills needed to motivate high performance teams. Updates policies and procedures, monitors and maintain daily and monthly reports. Knowledgeable in the implementation of new policies and procedures. Ensures that employees are properly and thoroughly trained. Performs and lead administrative work of the organization to include filing, preparing forms and organizing the clerical and administrative operations. Works together with other staff to promote an atmosphere of teamwork. Assigns, directs, coordinates and reviews branch functions on a regular basis. Approves payroll for all staff and prepares absence reports as required.

Skills
  • Customer service-oriented
  • Proficient in cash handling, operating cash drawer, credit card machine, computer, filing, preparing reports and forms
  • Effectively analyzes problems and determines appropriate action for their solutions
  • Community relations
  • Excels in team leadership
  • Supervising, training, planning and organizing
  • Employee training
  • Account analysis expertise
  • Manages time effectively to maximize productivity
  • Planning and coordination
Experience
12/2006 to Current
AVP/Branch Manager Navigant Credit Union Lincoln, RI,
  • Displays leadership skills and a role model by providing superior service to all credit union members and staff.
  • Established standards and oversaw implementation of policies and procedures within the organization.
  • Attended Holloman Air Force Base gatherings and networking events as bank representative to establish community relations and generate potential customer leads
  • Monitors office activity, including number of transactions, telephone calls and teller errors.
  • Maintain budget tracking, billing records and verifies the accurate balancing of General Ledger accounts maintained within branch.
  • Prepares a wide variety of recurring and nonrecurring reports, data and other documents.
  • Performs and lead administrative work of the organization to include filing, preparing forms and organizing the clerical and administrative operations.
  • Approves payroll for all staff and prepares absence reports as required.
  • Monitors and verifies daily Treasury Government Deposits, NAF deposits and AAFES deposits to ensure accurate account posting.
  • Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
  • Made continuous business adjustments to improve branch operations.
07/2005 to 11/2006
Cashier Ingles Markets, Incorporated Black Mountain, NC,
  • Adhered to all cash handling policies and procedures.
  • Recognized for providing efficient service with high degree of accuracy.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Assisted customers with locating items, answering questions and providing direction and service.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed cash register transactions by inputting product costs and giving back change.
  • Collected payment for customer purchases.
  • Operated POS cash register, handling an average of 200 transactions on average daily.
  • Bagged and packaged customer orders and purchases.
  • Greeted all customers and provided prompt and friendly service.
  • Obtained thorough knowledge of products sold to assist customers in locating and purchasing items.
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
  • Found ways to improve customer experience by taking accountability and acting as store Brand Ambassador.
05/1998 to 05/2002
Salon Manager Snip-Its La Fayette, NY,
  • Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Trained and mentored team members to achieve optimal performance and meet challenging business targets.
  • Consistently recognized by management for providing superior customer service.
  • Enforced safety procedures in accordance with facility policies and government regulations.
  • Conducted regular meetings to brief employees about salon's success and announce sales goals.
  • Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
  • Managed all areas of salon operations, including appearance, performance and sales of products.
  • Addressed customer problems quickly and according to service standards.
03/1985 to 04/1998
Assistant Grocery Manager Mississippi Market Natural Foods Co-Op Saint Paul, MN,
  • Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
  • Drove consistent grocery sales with effective merchandising and promotions implementation.
  • Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
  • Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
  • Delivered expert customer service to all store patrons and assisted with locating desired items.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Lead by example and took responsibility for all actions drive culture of performance excellence.
  • Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
  • Distributed daily tasks to appropriate employees and checked to ensure all duties were completed within expected time frames.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
Education and Training
Expected in 07/2018 to to
: Credit Union Management
Pomona College - Claremont, CA
GPA:
  • Completed professional development in Credit Union National Association (CUNA) Management School.
  • Western CUNA Management School prepares credit union professionals to keep pace with a rapidly changing business environment. The school is designed to enhance the skills and effectiveness of managers and upper-level operational staff who have set credit union management as their career goal.
  • Attended classes for two weeks over three successive summers. In addition, I prepared two projects—one between the first and second year and the other between the second and third year. The projects gave me a chance to apply the curriculum I have studied at Western CUNA Management School to my credit union.
Expected in 03/1984 to to
High School Diploma:
Aquino Memorial High School - Tarlac, Philippines,
GPA:
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Led team to achieve five consecutive months of perfect balancing, earning recognition from upper management and financial reward.
  • Created highly effective new Automated Teller Machine (ATM) balancing procedures that significantly impacted efficiency and improved operations.
  • Exceeded loan goals by an average of 3% in 2020
  • Recognized as Employee of the Month in for outstanding performance and team contributions.
  • Awarded Service Excellence Award for providing superior service to customers.
  • Recipient of the 49th Wing Holloman Air Force Base Volunteer Service Certificate of Appreciation for January 2018 - December 2018 and again for January 2019 - December 2019

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Pomona College
  • Aquino Memorial High School

Job Titles Held:

  • AVP/Branch Manager
  • Cashier
  • Salon Manager
  • Assistant Grocery Manager

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: