Experienced Branch Manager with over 13 years of experience in banking. Excellent reputation for resolving problems and improving customer satisfaction. Trained in bank leadership, fraud awareness and branch operations.
Skills
Operations management
Staff Management
Excellent work ethic
Microsoft Office
Administrative support
Fiserv Navigator
Laser Pro
Suntell
Integrated Teller
BPM
Education
Amon Carter Riverside High SchoolFort Worth, Expected in 05/2004 – –High School Diploma: - GPA:
Work History
Hingham Institution For Savings - AVP - Branch Manager Washington, DC, 10/2007 - Current
Encouraged employee development and promoted management staff from within.
Supervised branch operations and made continuous improvements in each area.
Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
Utilized up-to-date information to make effective decisions governing bank operations.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
Recruited, interviewed, hired and trained [Number] employees and implemented mentoring program to promote positive feedback and engagement.
Met with customers to assess needs and propose customized solutions.
Assessed employee performance and developed improvement plans.
Supported loan officers with administrative assistance.
Led team of 5 staff.
First Midwest Bank - Commerical Loan Assistant Des Plaines, IL, 10/2007 - Current
Assisted loan officers in procuring and verifying applicant data.
Communicated with customers daily to request information and complete paperwork.
Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
Coordinated closing process with attorneys, title companies and government clerks.
Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Prepared loan document in Laser Pro.
Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
Checked packages for appropriate documentation.
Prepared payoff quotes and assisted lenders with additional duties.
Maintained long-term relationships with customers to provide best-in-class customer service.
State National Bank - Teller / New Accounts City, STATE, 12/2005 - 10/2007
Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
Executed wire transfers, stop payments and account transfers.
Sold cashier's checks, traveler's checks and money orders.
Answered telephone inquiries on banking products including checking, savings, business accounts.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Maintained friendly and professional customer interactions.
Opened accounts with cross-sale ratio of [Number] products opened.
Presented new and additional products and services to existing customers.
Carried out day-day-day duties accurately and efficiently.
Wells Fargo Bank - Teller City, STATE, 08/2005 - 12/2005
Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
Sold cashier's checks, traveler's checks and money orders.
Identified sales opportunities and referred customers to branch partners in financial services.
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