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Automotive Store Manager Resume Example

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AUTOMOTIVE STORE MANAGER
Summary
Innovative Manager seeks position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed.
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Skills
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  • 24 Years Automotive Aftermarket Experience
  • P&L Management
  • Team Leadership
  • Mentoring / Coaching
  • Automotive Parts/Tires
  • Team Building
  • Time Management
  • Business Retention
  • Inventory Management
  • Managing Cash / Credit/ Collections
  • Managing Pricing / Discounts
  • Selling to Independent Repair Shops
  • Perform mechanical and diagnostic repair
  •  Selling To Fleet Operations
  • Scheduling
  • Sales Training
  • Sales Team Management
  • Recruiting Sales Talent
  • Working Within Deadlines
  • Warehouse Management
  • Operations Management
  •  Measuring / Improving Customer Service Levels

Experience
09/2012 to Current
Automotive Store ManagerSears － Burlington, MA
  • Monitor sales personnel to ensure CSR guidelines are followed.
  • Oversee all personnel and daily operations.
  • Controlled outside purchasing and margins.
  • Adjusted inventories.
  • Reduced overtime.
  • Responsible for personnel management to include hiring, terminating, and counseling of 30 shop personnel.
  • Review Profit & Loss Statement and address areas that need improvement. 
  • Ensure complete customer satisfaction.
  • Receive, reconcile, and organize tire shipments. 
  • Input and manage payroll.
  • Ensure all shop safety guidelines are followed. 
  • Train new employees and authorize when they are qualified to do the work assigned.
  • Worked closely with vendors for best pricing and service.
  • Set up small engine repair business.
  • Preform mechanical and diagnostic work on a daily basis.
08/2011 to 09/2012
Store ManagerVIP / Full Automotive Services － Londonderry, NH
  • Responsible for personnel management to include hiring, terminating, and counseling of over 15 store personnel.
  • Coached employees on areas that need improvement to ensure they and the store succeed.
  • Drive sales and profitability.
  • Analyze Profit & Loss Statement and address areas that need improvement.
  • Ensure complete customer satisfaction.
  • Receive, reconcile, and organize parts.
  • Weekly audit of all parts in store.
  • Coordinate store marketing and signage.
  • Prepare weekly work schedules.
  • Preformed mechanical and diagnostic work on a daily basis, 
  • Recruited to Sears.
11/2008
General Manager/OwnerLussier's Car Care Center LLC － Manchester, NH
  • Automotive Repair Shop Opened and set up the business from scratch.
  • Called on local companies limo companies, shuttle fleets.
  • Preformed mechanical and diagnostic work on a daily basis. 
  • Coordinate store marketing and signage.
  • Established accounts with suppliers and track pricing.
  • Handled all office functions including Purchasing, A/P, A/R, and Payroll.
  • Write repair orders and reviewed with customers.
  • Set the standard for customer service.
  • Analyzed Profit & Loss Statement and managed cash flow.
  • Received, reconciled, and organized parts and shipments.
  • Sold the company.
11/2007 to 10/2008
Store General ManagerSEARS － Manchester, NH
  • Responsible for personnel management to include hiring, terminating, and counseling of over 200 store personnel.
  • Managed six assistant managers.
  • Coached employees on areas that needed improvement to ensure they and the store succeeded.
  • Drive sales and profitability.
  • Analyze Profit & Loss Statement and address areas that need improvement.
  • Ensure complete customer satisfaction.
  • Work closely with local contractors for best pricing and service.
  • Coordinate store marketing and signage.
  • Left to open my own business.
09/2001 to 12/2007
Automotive Store ManagerSEARS － Salem, NH
  • Ensure complete customer satisfaction.
  • Review Profit & Loss Statement and address areas that need improvement.
  • Prepare weekly work schedules.
  • Preformed mechanical and diagnostic work on a daily basis. 
  • Each week I left the store to makes sales calls to independent repair, fleets.
  • Ran a shuttle and a driver to service parts / tires with commercial accounts.
  • Monitor sales personnel to ensure CSR guidelines are followed.
  • Receive, reconcile, and organize tire shipments.
  • Input and manage payroll.
  • Responsible for personnel management to include hiring, terminating, and counseling of 30 shop personnel.
  • Ensure all shop safety guidelines are followed.
  • Oversee all personnel and daily operations.
  • Trained new employees and authorize when they are qualified to do the work assigned.


02/1999 to 09/2001
Store ManagerNTB / Sears － Nashua, NH
  • Monitored sales personnel to ensure CSR guidelines are followed.
  • Received, reconciled, and organized shipments.
  • Responsible for personnel management to include hiring, terminating, and counseling of all shop personnel.
  • Reviewed PROFIT & LOSS Statement and addressed areas that need improvement.
  • Input and manage payroll.
  • Prepared weekly work schedules.
  • Preformed mechanical work on a daily basis.
  • Ensured all shop safety guidelines are followed.
  • Oversee all personnel and daily operations.
07/1998 to 02/1999
Assistant Store ManagerNTW － Nashua, NH
  • Prepared weekly work schedules.
  • Opened and closed store.
  • Performed mechanical work on a daily basis.
  • Monitor sales personnel to ensure CSR guidelines are followed.
  • Received, reconciled, and organized shipments.
  • Reviewed Profit & Loss Statement and addressed areas that needed improvement.
  • Input and managed payroll.
  • Ensured all shop safety guidelines are followed.
  • Promoted.
03/1997 to 06/1998
Assistant ManagerNTB/NTW － Nashua, NH
  • Prepared and presented written estimates to customers.
  • Made calls on local commercial fleets.
  • Resolved customer disputes and personnel conflicts.
  • Prepared weekly work schedules.
  • Prepare and present Selling Excellence Evaluations to all shop personnel.
  • Created and implemented Express Service to increase customer satisfaction and generate additional sales.
  • Maintain and control inventory of the parts room.
  • Reconciled daily cash and credit transactions and monthly credit bank statements.
  • Trained new personnel in the proper use of SABRE and ARPS machines.
  • Ensured all shop safety guidelines are followed.
  • Promoted.
07/1991 to 03/1997
Mechanic/Tire TechnicianNTW － Nashua, NH
  • Prepared and presented written estimates to customers.
  • Preformed brake, shock/strut, and front-end repairs.
  • Ordered parts and tracked returns.
  • Monitored shop safety.
  • Trained and mentored mechanics that went to other stores.
  • Preformed daily cleaning and maintenance of service area, lifts, and equipment.
  • Assisted Crew Chief in tire service operations.
  • Performed computerized balancing of tires.
  • Installed tires and rims.
  • Promoted.
Education and Training
1992
Associate: Applied Science Automotive TechnologyNew Hampshire Technical College at Manchester － Manchester, NHApplied Science Automotive Technology
ASE Certified in Brakes *ASE Certified in Steering and Suspension *ASE Automobile Parts *ASE Automobile Service Consultant *Hunter Certified in Alignment Geometry 1 and 2 *Hunter Certified in Run Flat Tire Service *New Hampshire State Inspection
Skills
A/P, Assistant Manager, Automotive, Automotive Repair, cash flow, Coaching, Consultant, counseling, Credit, customer satisfaction, Customer Service, hiring, Inspection, inventory, Inventory Management, Team Building, Team Leadership, Managing, marketing, mechanical, Mentoring, money, office, Operations Management, Payroll, personnel, personnel management, Pricing, PROFIT, Profit and Loss statement, Purchasing, Express, Recruiting, repairs, rims, SABRE, safety, Selling, Sales, Sales Training, Scheduling, Team Management, Time Management, written
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Resume Overview

Companies Worked For:

  • Sears
  • VIP / Full Automotive Services
  • Lussier's Car Care Center LLC
  • SEARS
  • NTB / Sears
  • NTW
  • NTB/NTW

School Attended

  • New Hampshire Technical College at Manchester

Job Titles Held:

  • Automotive Store Manager
  • Store Manager
  • General Manager/Owner
  • Store General Manager
  • Assistant Store Manager
  • Assistant Manager
  • Mechanic/Tire Technician

Degrees

  • Associate : Applied Science Automotive Technology
    ASE Certified in Brakes *ASE Certified in Steering and Suspension *ASE Automobile Parts *ASE Automobile Service Consultant *Hunter Certified in Alignment Geometry 1 and 2 *Hunter Certified in Run Flat Tire Service *New Hampshire State Inspection

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