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automotive service advisor resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dynamic Assistant Service Manager with extensive knowledge of auto and service sales and proven success in leadership roles. Excellent critical thinking with history of long-term client relationships and great salesmanship. Organized and detail-oriented worker with great followthrough skills.

Skills
  • Customer retention
  • Recordkeeping
  • Time management
  • Upselling strategies
  • Consultative techniques
  • Professional demeanor
  • Computer proficiency
  • Microsoft Office
  • Strategic sales knowledge
Work History
Automotive Service Advisor, 03/2018 - Current
Caliber Collision San Jose, CA,
  • Responded to all customer inquiries thoroughly and professionally.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Collaborated with to ensure smooth work flow and efficient organization operations.
  • Maintained positive relationships with all customers.
  • Accurately completed service reports and warranty forms.
  • Provided customers with estimation of repair costs and reasonable timeline for completion of service.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Assistant Store Manager, 06/2010 - 03/2017
Vitamin World Canutillo, TX,
  • Met and exceeded up sell goals by highlighting target merchandise with strategic promotional approaches.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Mentored fifteen-member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Extrusion Operator - Crew Leader, 06/2006 - 02/2015
J&J Industries City, STATE,
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Completed product traceability, logs and production reports to accurately document extrusion-related activities.
  • Mixed thermoplastic materials with colored dyes accurately into extrusion machine to achieve desired result for products.
  • Developed team communications and information for safety meetings.
Education
High School Diploma: , Expected in 05/2006
-
Dalton High School - Dalton, GA
GPA:
Status -

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Resume Overview

School Attended

  • Dalton High School

Job Titles Held:

  • Automotive Service Advisor
  • Assistant Store Manager
  • Extrusion Operator - Crew Leader

Degrees

  • High School Diploma

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