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Automotive Service Advisor Resume Example

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AUTOMOTIVE SERVICE ADVISOR
Summary

Results-focused Automotive Industry- professional with strength in Management, Parts Sales and technician. Proactive leader with strengths in communication and collaboration. Proficient in leveraging knowledge of cars, trucks repairs and knowledge of parts needed to complete repairs. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes with clients related to their cars repairs.

Skills
  • Parts installations
  • Cash Handling
  • Preventive maintenance
  • Customer service
  • Recordkeeping
  • Business operations
  • Process improvement
  • Project organization
Experience
Automotive Service Advisor
Charleston, SCHendricks Chevrolet/Mar 2017 to Feb 2018
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Eliminated safety hazards, removed soiled items and collected trash from customer areas.
  • Maintained cleanliness, neatness and organization of all areas.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues.
  • Completed day-to-day tasks by leveraging knowledge of Chevrolet.
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
  • Resolved all customer issues to maintain high standards of customer satisfaction.
Automotive Service Advisor
Charleston, SCBaker Motor Company - Charleston SC/Mar 2015 to Jun 2017
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Resolved all customer issues to maintain high standards of customer satisfaction.
  • Completed day-to-day tasks by leveraging knowledge of Mercedes-Benz.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Eliminated safety hazards, removed soiled items and collected trash from customer areas.
Parts Manager
Woodinville, WAFitz Auto Parts/Mar 2009 to Dec 2012
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Maintained cleanliness, neatness and organization of all areas.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues.
  • Completed day-to-day tasks by leveraging knowledge of Hollander parts system.
  • Resolved all customer issues to maintain high standards of customer satisfaction.
  • Improved operations by working with team members and customers to find workable solutions.
  • Collaborated in development of buildings, parts overseas, wholesale of parts.
  • Recognized by management for providing exceptional customer service.
Technician
Seattle, WANelsons Three Sisters Chevrolet/Aug 2005 to Mar 2008
  • Reduced waste and streamlined schedules to optimize manufacturing processes.
  • Trained and guided employees on correct methods for performing different repairs and maintenance services.
  • Troubleshot faults and devised successful solutions in a self-directed manner.
  • Communicated with customers to explain estimates and provide expected delivery and repair timelines; addressed customer questions or concerns to enhance customer satisfaction.
  • Performed customer work and warranty repairs in compliance with manufacturer standards.
  • Performed troubleshooting and diagnostic procedures to locate the source of malfunctions.
  • Completed simple and advanced repairs according to specifications for systems such as brakes, exhaust and electrical.
  • Communicated advanced mechanical information to non-mechanical people in easy-to-understand terms.
  • Performed maintenance inspections, tune-ups, oil changes and other key services.
  • Conducted inspections and tests to verify safety and compliance with emissions limits.
  • Detected combustible gas and refrigerant leaks using special instruments.
  • Evaluated, repaired and aligned vehicle suspensions.
  • Pursued frequent opportunities to further enhance maintenance and repair skills.
  • Completed repairs on maintenance on Chevrolet, Daewoo and Peugeot vehicles.
Education and Training
Associate of Science: Computer Science And ProgrammingGriffin Business CollegeMay 2009Bellevue, WA
I-Car Autobody Repair: I-Car (All Phases of Car Body Repair)Lake Washington High SchoolMar 1999Kirkland, WA
Certifcation in Brakes, A/C-certified IMACA, Suspension, Cooling, Electrical: Automotive MechanicsASE Certified2010Seattle
Additional Information

Baker Motor Company- Awarded Special Recognition for Outstanding Performance in 2016

Mercedes Benz- Gold Achievement Award 2002

Over 50 plus Awards at Boeing including a Cash Award for 2nd Shift Manager for the 787 Program

Nelson Chevrolet- Awarded for average of 170% production a a technician in diagnostics

I can supply written letters from Customers and Managers over the years

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Resume Overview

Companies Worked For:

  • Hendricks Chevrolet
  • Baker Motor Company - Charleston SC
  • Fitz Auto Parts
  • Nelsons Three Sisters Chevrolet

School Attended

  • Griffin Business College
  • Lake Washington High School
  • ASE Certified

Job Titles Held:

  • Automotive Service Advisor
  • Parts Manager
  • Technician

Degrees

  • Associate of Science : Computer Science And Programming
    I-Car Autobody Repair : I-Car (All Phases of Car Body Repair)
    Certifcation in Brakes, A/C-certified IMACA, Suspension, Cooling, Electrical : Automotive Mechanics

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