Automotive Service Advisor Resume Example
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AUTOMOTIVE SERVICE ADVISOR
Career Overview
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Results-driven Service Advisorwith proven ability to establish rapport with clients.
Core Strengths
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Accomplishments
Computed Data Reports
- Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
- Consistently generated additional revenue through skilled sales techniques.
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Work Experience
Aaa Northern California, Nevada And Utah Insurance ExchangeLos Banos , CAAutomotive Service Advisor09/2015 to 04/2016
- List customer concerns and ask additional questions to diagnose current problems.
- Verify current vehicle warranty coverage and explain fee structures.
- Prepare accurate and detailed repair orders that describe customer concerns, known issues and likely causes, along with services and repairs required.
- Maintain high levels of customer service at all times by taking care of customers needs while in dealership or away for more extensive repairs
- Continuously increase knowledge of dealer services, fees and vehicle repair needs, update customer records in system with lastest mileage service and repair information Develop and write up repair estimates and keep customers informed of changes.
Aaa Northern California, Nevada And Utah Insurance ExchangeManteca , CAAutomotive Service Advisor01/2015 to 09/2015
- ?Determined customer needs and outlined repair options.
- Encouraged preventative maintenance to keep vehicles running at peak performance.
- Used comphrensive vehicle assesments to show customers findings of repair team and explain additional service needs.
- Created new processes and systems for increasing customer service satisfaction.
Aaa Northern California, Nevada And Utah Insurance ExchangeMilpitas , CAAutomotive Service Advisor08/2013 to 12/2014
- Met customer at vehicles to quickly engage and offer assistance.
- Listen carefully to customer's concerns, issues and ask probing questions to ascertain problems and repair needs.
- Explain service options and additional offerings that might be beneficial.
- Inform customer of approximate wait times and led to waiting area or arranged shuttle ride home.
- Kept customers informed on repair progress.
Educational Background
High School Diploma2013James W Martin High School, City, State, USA
Certified:Customer Service and Sales2016Chrysler Academy, City, State
Skills
- Professional and friendly
- Careful and active listener
- Strong public speaker
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Resume Overview
School Attended
- James W Martin High School
- Chrysler Academy
Job Titles Held:
- Automotive Service Advisor
Degrees
- High School Diploma 2013
Certified : Customer Service and Sales 2016
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