Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Results-driven Service Advisor with proven ability to establish rapport with clients.
Core Strengths
Sharp problem solver
Courteous demeanor
Customer service expert
Strong Technical Acumen
Telephone inquiries specialist
Analytical?
Top sales performer
Seasoned in conflict resolution
Accomplishments
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Sales
Consistently generated additional revenue through skilled sales techniques.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Work Experience
Meador Dodge Chrysler Jeep RamFort Worth, TexasAutomotive Service Advisor09/2015 to 04/2016
List customer concerns and ask additional questions to diagnose current problems.
Verify current vehicle warranty coverage and explain fee structures.
Prepare accurate and detailed repair orders that describe customer concerns, known issues and likely causes, along with services and repairs required.
Maintain high levels of customer service at all times by taking care of customers needs while in dealership or away for more extensive repairs
Continuously increase knowledge of dealer services, fees and vehicle repair needs, update customer records in system with lastest mileage service and repair information Develop and write up repair estimates and keep customers informed of changes.
National Tire and BatteryGrapevine, TexasAutomotive Service Advisor01/2015 to 09/2015
?Determined customer needs and outlined repair options.
Encouraged preventative maintenance to keep vehicles running at peak performance.
Used comphrensive vehicle assesments to show customers findings of repair team and explain additional service needs.
Created new processes and systems for increasing customer service satisfaction.
Allen Samuels HyundaiNorth Richland Hills, TexasAutomotive Service Advisor08/2013 to 12/2014
Met customer at vehicles to quickly engage and offer assistance.
Listen carefully to customer's concerns, issues and ask probing questions to ascertain problems and repair needs.
Explain service options and additional offerings that might be beneficial.
Inform customer of approximate wait times and led to waiting area or arranged shuttle ride home.
Kept customers informed on repair progress.
Educational Background
High School Diploma2013James W Martin High School, Arlington, TX, USA
Certified:Customer Service and Sales2016Chrysler Academy, Fort Worth, TX
