Conscientious Automotive Refinisher with twenty years of experience improving, renovating, painting and repairing automobiles. Multi-talented professional with extensive expertise in efficiently fulfilling customer needs. Reliable Auto Body Technician offering in-depth knowledge of automotive makes and models acquired through [Number] years of auto body repair work. Willing and able to apply expertise in [Area of expertise] to add an invaluable new facet to the [Company name] team.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Education and Training
Limestone Community High SchoolBartonville, Illinois, Expected in 05/1989 – –High School Diploma: - GPA:
Used discretion and sound judgement in using company materials and supplies.
Examined vehicles to determine approximate [Timeframe] needed to complete job.
Communicated with parts department to obtain needed parts.
Performed work as outlined on repair order with efficiency and accuracy.
Sprayed test panels with paint to identify closest color match.
Monitored parts and materials storage area and maintained stock replenishment and organization.
Received new inventory orders and verified completeness and accuracy.
Used buffing tool.
Improved operations by working with team members and customers to find workable solutions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Delivered vehicles to customer locations as needed.
Maintained updated knowledge through PPG and ASE certification.
Detailed vehicles when job finished.
P & W Supply - Counter Sales, Warehouse and Delivery City, STATE, 03/1994 - 12/1998
Managed customer telephone inquiries by giving accurate product information and product selection advice.
Leveraged equipment and machinery to match and mix paint while visually distinguishing slight color variations.
Demonstrated knowledge of paint types, faux and decorative finishes, painting tools and adhesives, solvents and caulk to offer customized recommendations for customer projects.
Operated POS system, inputted sales orders and tracked delivery or pick-up processes to expedite purchases.
Ordered product, stocked shelves and neatly and safely displayed products with corresponding information to fulfill customer painting needs in welcoming environment.
Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
Recommended optimal merchandise based on customer needs and desires.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Used [Type] register system to ring up customer purchases, process payments and issue receipts.
Unloaded trucks and stocked shelves in warehouse.
Pulled customer orders and delivered to customers.
Organized stockroom by keeping products in correct locations, helping to maintain accurate inventory counts and free-flowing aisleways.
Received incoming product deliveries and relocated to storage shelves, coolers or bins.
Palletized merchandise for easy movement to sales floor locations.
Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.
Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
Contacted customers prior to delivery to coordinate delivery times.
Eagles Grocery Chain - Third Shift Stocker City, STATE, 03/1994 - 12/1998
Reviewed current planograms and end cap placements to properly merchandise items.
Helped customers complete purchases, including processing payments and bagging items.
Removed outdated and overripe items from stock to eliminate health risks.
Prepared products for sales floor by adding tags and readying pallets or restocking.
Updated signage to reflect current prices and help promote target merchandise.
Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
Loaded and unloaded [Number] delivery trucks or vans per [Timeframe] to maintain store's inventory.
Assessed floor displays to determine which merchandise required restocking.
Assisted customers by carrying packages and bags and securing purchases in vehicles.
Notified [Job title] immediately of any spills or [Type] issue, enabling quick clean-up and remediation.
Used forklift and handtruck equipment to pull items from stock and add to store shelves and bins.
Provided friendly and knowledgeable service to all guests.
Replaced floor tile, swept floors, stripped, waxed and buffed floors.
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