automotive parts consultant resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Energetic Automotive professional learns quickly, handles customer queries and provides quality customer service. Excellent marketing, negotiating, advertisement and sales skills. Skilled Parts Consultant with 15-year track record of success with diligent and skilled attention to dealership needs.
Skills
Delivery order fulfillment
Promotional planning
Project management
Process improvement
Communications
Relationship development
Business operations
Inventory management
Administrative support
Invoice generation
Problem resolution
Customer service
Operational improvement
Sell skills
Upselling
Ecommerce
Digital Marketing
Social Media Marketing
Constant Curiosity
Active Listening
A Natural desire to close deals
Office suites (Microsoft Office, G Suite)
ADP / CDK Software
Experience
Automotive Parts Consultant, 11/2005 to 01/2020 Morries Automotive Group – West Bend, WI,
Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction.
Received and delivered Honda parts to customers across Fairfield, New Haven County area.
Kept parts neatly stacked and ready for purchase to boost sales.
Assisted over 80+ customers weekly in finding parts for individual needs.
Took inventory of stock and replenished with current merchandise from established vendors to maintain adequate supply levels for expected demand
Provided professional service and attention to customers when face-to-face or through phone conversations.
Handled all delegated tasks, including Honda ecommerce store orders and shipping.
Shipped Honda parts to customer locations.
Improved customer satisfaction by finding creative solutions to problems.
Leveraged ADP and CDK to input and compile data gathered from various sources.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Improved operations by working with team members and customers to find workable solutions.
Recognized by management for providing exceptional customer service.
Answered numerous calls per day to answer customer questions.
Achieved cost-savings by developing functional solutions to fulfillment problems.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Maintained updated Honda manufactures knowledge through onsite and offsite training.
Image Capture Specialist Level 3, 02/1994 to 03/2005 City Wide – Shawnee, KS,
Recorded objective and bibliographic information as appears on documents, exceeding required levels of quality and production.
Oriented and repaired scanned files to obtain clean images useful for annuity operations.
Classified documents into correct groups to avoid lost files or filing errors.
Prepared, scanned and quality-checked documents and microfiche images converted into electronic and digital format in high-volume environment.
Met production quotas consistently and maintained accurate records of document scanning in digitizing systems.
Located key data on scanned documents and keyed alphanumeric data into appropriate databases as part of data capture services.
Prepared microfiche files for scanning by removing any physical barriers such as damaged microjackets and preparing destination locations.
Completed blowback requests per client's requirements accurately, efficiently and within specified time requirements.
Minimized waste and re-work by comparing all data entered with source documents or in verification format on screen to detect errors.
Organized scanned documents on various local, network and cloud storage devices virtually eliminating physical storage needs and improving information security.
Generated monthly production and volume reports to measure productivity and prepare accurate billing charges.
Calibrated and cleaned scanners, replaced parts and troubleshoot operational issues.
Uploaded documents to control sites, tracked transmittals and coordinated revisions.
Set up documents for individual projects based on specifications.
Monitored activities to assess compliance with records policies and document management regulations.
Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
Kept electronic content legal, secure and accessible for relevant internal and external parties.
Set up, optimized and enforced consistent document management policies.
Converted documents for specific personnel or project needs.
Filed accurate weekly, monthly, quarterly regulatory paperwork and maintained organization to support smooth audit processes.
Scanned and cleaned up documents using Mekel M560 microfiche scanner.
Identified process gaps, determined solutions and implemented updates to drive efficiency improvements.
Assisted end users with resolving electronic content access issues while maintaining security standards.
Created and edited documents, mail merges and graphics using diverse programs.
Verified accuracy and integrity of supplied data against established standards.
Completed documents and work requests according to company standards.
Filled out and stored transmittal logs for permanent records.
Archived files and retrieved information for indexers.
Identified department and user document management requirements by conducting in-depth needs assessments.
Sales Associate, 06/1990 to 06/1993 Kirby Vacuum Company – City, STATE,
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sold various products by explaining unique features and educating customers on proper application.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Won store sales competition for sale, resulting in bonuses.
Prepared cash deposits up to $1100 with zero discrepancies.
Helped average of 3 customers per day by responding to inquiries and locating products.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Processed orders through contracts and coordinated product deliveries.
Offered product and service consultations and employed upselling techniques.
Collaborated with fellow sales team members to achieve group targets, frequently exceeding monthly quotas by 12 % or more.
Negotiated and closed deals with minimal oversight.
Prepared and processed contracts and order forms for new and existing customers.
Cultivated strong professional relationships with industry partners, creating focused campaigns to drive long-term business development.
Attended in home live training to learn question-based selling techniques.
Utilized canvassing sales strategies to obtain commitment from clients and coordinate travel arrangements.
Approached customers with consultative mentality to uncover and meet specific requirements.
Answered customers' questions and addressed problems and complaints in person.
Established weekly sales objectives by creating effective sales plans and quotas.
Strengthened branding initiatives by coordinating annual events to maximize outreach.
Visited customer locations and represented company at industry events to demonstrate products.
Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Cold called business leaders to initiate inclusion in sales strategies.
Built positive and productive customer connections to drive consistent sales.
Education and Training
High School Diploma: , Expected in 06/1993 to Adlai Stevenson High School, Bronx - The Bronx, NY, GPA:
: Office Systems Management , Expected in to Berkeley College - New York, NY GPA:
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