Automotive Parts Consultant Resume Example
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AUTOMOTIVE PARTS CONSULTANT
Summary
Energetic Automotive professional learns quickly, handles customer queries and provides quality customer service. Excellent marketing, negotiating, advertisement and sales skills. Skilled Parts Consultant with 15-year track record of success with diligent and skilled attention to dealership needs.
Skills
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Experience
Morries Automotive GroupNovember 2005 to January 2020Automotive Parts Consultant
West Bend , WI
West Bend , WI
- Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction.
- Received and delivered Honda parts to customers across Fairfield, New Haven County area.
- Kept parts neatly stacked and ready for purchase to boost sales.
- Assisted over 80+ customers weekly in finding parts for individual needs.
- Took inventory of stock and replenished with current merchandise from established vendors to maintain adequate supply levels for expected demand
- Provided professional service and attention to customers when face-to-face or through phone conversations.
- Handled all delegated tasks, including Honda ecommerce store orders and shipping.
- Shipped Honda parts to customer locations.
- Improved customer satisfaction by finding creative solutions to problems.
- Leveraged ADP and CDK to input and compile data gathered from various sources.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Improved operations by working with team members and customers to find workable solutions.
- Recognized by management for providing exceptional customer service.
- Answered numerous calls per day to answer customer questions.
- Achieved cost-savings by developing functional solutions to fulfillment problems.
- Worked closely with team membersto deliver project requirements, develop solutions and meet deadlines.
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
- Maintained updated Honda manufactures knowledge through onsite and offsite training.
City WideFebruary 1994 to March 2005Image Capture Specialist Level 3
Shawnee , KS
Shawnee , KS
- Recorded objective and bibliographic information as appears on documents, exceeding required levels of quality and production.
- Oriented and repaired scanned files to obtain clean images useful for annuity operations.
- Classified documents into correct groups to avoid lost files or filing errors.
- Prepared, scanned and quality-checked documents and microfiche images converted into electronic and digital format in high-volume environment.
- Met production quotas consistently and maintained accurate records of document scanning in digitizing systems.
- Located key data on scanned documents and keyed alphanumeric data into appropriate databases as part of data capture services.
- Prepared microfiche files for scanning by removing any physical barriers such as damaged microjackets and preparing destination locations.
- Completed blowback requests per client's requirements accurately, efficiently and within specified time requirements.
- Minimized waste and re-work by comparing all data entered with source documents or in verification format on screen to detect errors.
- Organized scanned documents on various local, network and cloud storage devices virtually eliminating physical storage needs and improving information security.
- Generated monthly production and volume reports to measure productivity and prepare accurate billing charges.
- Calibrated and cleaned scanners, replaced parts and troubleshoot operational issues.
- Uploaded documents to control sites, tracked transmittals and coordinated revisions.
- Set up documents for individual projects based on specifications.
- Monitored activities to assess compliance with records policies and document management regulations.
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
- Kept electronic content legal, secure and accessible for relevant internal and external parties.
- Set up, optimized and enforced consistent document management policies.
- Converted documents for specific personnel or project needs.
- Filed accurate weekly, monthly, quarterly regulatory paperwork and maintained organization to support smooth audit processes.
- Scanned and cleaned up documents using Mekel M560 microfiche scanner.
- Identified process gaps, determined solutions and implemented updates to drive efficiency improvements.
- Assisted end users with resolving electronic content access issues while maintaining security standards.
- Created and edited documents, mail merges and graphics using diverse programs.
- Verified accuracy and integrity of supplied data against established standards.
- Completed documents and work requests according to company standards.
- Filled out and stored transmittal logs for permanent records.
- Archived files and retrieved information for indexers.
- Identified department and user document management requirements by conducting in-depth needs assessments.
Kirby Vacuum CompanyJune 1990 to June 1993Sales Associate
City , STATE
City , STATE
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Won store sales competition for sale, resulting in bonuses.
- Prepared cash deposits up to $1100 with zero discrepancies.
- Helped average of 3 customers per day by responding to inquiries and locating products.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Processed orders through contracts and coordinated product deliveries.
- Offered product and service consultations and employed upselling techniques.
- Collaborated with fellow sales team members to achieve group targets, frequently exceeding monthly quotas by 12 % or more.
- Negotiated and closed deals with minimal oversight.
- Prepared and processed contracts and order forms for new and existing customers.
- Cultivated strong professional relationships with industry partners, creating focused campaigns to drive long-term business development.
- Attended in home live training to learn question-based selling techniques.
- Utilized canvassing sales strategies to obtain commitment from clients and coordinate travel arrangements.
- Approached customers with consultative mentality to uncover and meet specific requirements.
- Answered customers' questions and addressed problems and complaints in person.
- Established weekly sales objectives by creating effective sales plans and quotas.
- Strengthened branding initiatives by coordinating annual events to maximize outreach.
- Visited customer locations and represented company at industry events to demonstrate products.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Cold called business leaders to initiate inclusion in sales strategies.
- Built positive and productive customer connections to drive consistent sales.
Education and Training
Adlai Stevenson High School, BronxJune 1993High School DiplomaCity
Berkeley CollegeSome College (No Degree): Office Systems Management City, State
Websites, Portfolios, Profiles
- benjaminstrother.com
Certifications
NATEF Endorsement Diploma
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Resume Overview
School Attended
- Adlai Stevenson High School, Bronx
- Berkeley College
Job Titles Held:
- Automotive Parts Consultant
- Image Capture Specialist Level 3
- Sales Associate
Degrees
- High School Diploma
Some College (No Degree) : Office Systems Management
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