automotive parts consultant resume example with 5+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level locator position. Ready to help team achieve company goals.
Enthusiastic person eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Reliable employee seeking locator position. Offering excellent communication and good judgment.
Flexible team player with strong problem-solving and interpersonal abilities.
Meticulously organized Parts Salesman with comprehensive knowledge of thousands of automotive parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity.
Skills
- Goal Setting
- Verbal and written communication
- Supply orders
- Improving customer satisfaction
- Vehicle operations knowledge
- Proficient in CDK
- Team collaboration
- Parts ordering and management
- Customer relationship development
- Inventory coordination
Education
Grand Rapids Senior High School Grand Rapids, MN Expected in 06/2016 ā ā Diploma : General Studies - :
Certifications
- Forklift Certification, OSHA - 09/21 - 09/24
Work History
Morries Automotive Group - Automotive Parts Consultant
La Crosse, WI, 12/2019 - Current
La Crosse, WI, 12/2019 - Current
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Ordered parts from various distributors to fulfill demands.
- Conducted cash handling, credit card transactions.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Adhered to company guidelines for performance and compliance.
- Moved transmission, engine, EV battery parts to designated bays for deliveries using forklift equipment while overseeing safety procedures.
International Cars, Ltd. - Parts Counter Person
Danvers, MA, 06/2019 - 12/2019
Danvers, MA, 06/2019 - 12/2019
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Assisted customers with diagnosing problems for automotive equipment and purchasing necessary replacements.
- Assisted customers in finding appropriate parts promptly.
- Ordered parts from various distributors to fulfill demands.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Adhered to company guidelines for performance and compliance.
Rdo Equipment Co. - Service Administrator
Rapid City, SD, 01/2019 - 05/2019
Rapid City, SD, 01/2019 - 05/2019
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Updated customer service database with new information, address changes and contact details.
- Immediately brought critical issues to customer service manager for resolution.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Performed billing, collection and reporting functions for office.
Verizon - Shoe Salesperson
Independence, MO, 07/2016 - 10/2018
Independence, MO, 07/2016 - 10/2018
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Selected, recommended and helped obtain or locate merchandise based on customer desires and needs.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
- Organized store merchandise racks by size, style and color to maintain clean, visually-appealing showroom.
- Assembled promotional displays to increase brand awareness and attract customers.
- Modeled and delivered exceptional customer experiences and built strong customer-first culture.
- Measured customers' feet using Brannock device to determine proper shoe size.
- Secured new business and expanded client base through networking, suggestive footwear selling and on-floor presence.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Supported loss prevention goals by monitoring shopper behavior.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
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Resume Overview
School Attended
- Grand Rapids Senior High School
Job Titles Held:
- Automotive Parts Consultant
- Parts Counter Person
- Service Administrator
- Shoe Salesperson
Degrees
- Diploma
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