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Automotive Parts Advisor Resume Example

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AUTOMOTIVE PARTS ADVISOR
Professional Summary

Experienced Automotive Specialist with over 5 years of experience in the industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Dedicated to always improving myself, and others around me.

Skills
  • Vehicle operations knowledge
  • Inventory coordination
  • Problem resolution
  • Replacing parts
  • Rebuilding Engines
  • Diagnostic skills
  • Electrical experience
  • Inventory organizing
  • Verbal and written communication
  • Customer service
  • Inspecting vehicles
  • Scheduled Services
  • Brake Systems Understanding
  • Safety awareness
  • Troubleshooting skills
  • Hand and power tools
Work History
07/2019 to 07/2020Automotive Parts Advisor Ray Catena Porsche JLR | Edison, NJ
  • Delivered merchandise to business locations for use in automotive repairs or direct sales
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales
  • Completed all sales and service documentation for customer and business records and provided receipts of purchase
  • Researched vehicles and parts via physical catalogs and electronic means
  • Organized parts storage and stocked inventory according to established guidelines
  • Maintained optimal supply levels by ordering new parts from catalogs and vendor websites
  • Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks
12/2018 to 04/2020Automotive Sales ConsultantPrinceton Volkswagen | Princeton, NJ
  • Assisted customers with locating and choosing merchandise in any store department
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions
  • Educated customers on promotions to enhance sales
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in vehicle and additional products
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
  • Assisted customers by answering questions and fulfilling requests
01/2017 to 12/2018Automotive TechnicianPrinceton Audi & Volkswagen | Princeton, NJ
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands
  • Retained accurate records of purchases, titles and sales
  • Communicated issues to supervisor and helped develop solutions
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections
  • Inspected vehicles and utilized market and industry expertise to execute strategic automotive purchases for dealers, private clients and volume resellers
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense
  • Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations
  • Diagnosed malfunctions and developed effective resolutions with minimal oversight
  • Completed customer orders and warranty services according to manufacturer specifications
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase
  • Attended safety meetings and implemented policies with junior team members
  • Used specialized tools to detect leaks in gas and refrigerant systems
  • Maintained cleanliness, safety and efficiency of garage
  • Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions
  • Performed safety and emissions inspections
12/2013 to 10/2016Automotive TechnicianRay Catena Mercedes Benz | Edison, NJ
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands
  • Retained accurate records of purchases, titles and sales
  • Communicated issues to supervisor and helped develop solutions
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense
  • Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations
  • Explained estimates and determined repair timelines to manage customer expectations
  • Diagnosed malfunctions and developed effective resolutions with minimal oversight
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase
  • Used specialized tools to detect leaks in gas and refrigerant systems
  • Maintained cleanliness, safety and efficiency of garage
  • Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions
  • Performed safety and emissions inspections
  • Changed, rotated and balanced tires
Education
06/2013High School DiplomaMiddlesex County Vocational School East Brunswick, East Brunswick, NJ
  • Majored in Automotive Technology
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Resume Overview

Companies Worked For:

  • Ray Catena Porsche JLR
  • Princeton Volkswagen
  • Princeton Audi & Volkswagen
  • Ray Catena Mercedes Benz

School Attended

  • Middlesex County Vocational School East Brunswick

Job Titles Held:

  • Automotive Parts Advisor
  • Automotive Sales Consultant
  • Automotive Technician

Degrees

  • 06/2013 High School Diploma

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