Automotive Parts Advisor Resume Example
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AUTOMOTIVE PARTS ADVISOR
Professional Summary
Experienced Automotive Specialist with over 5 years of experience in the industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Dedicated to always improving myself, and others around me.
Skills
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Work History
07/2019 to 07/2020Automotive Parts Advisor Passport Auto Group | Suitland Silver Hill , MD
- Delivered merchandise to business locations for use in automotive repairs or direct sales
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales
- Completed all sales and service documentation for customer and business records and provided receipts of purchase
- Researched vehicles and parts via physical catalogs and electronic means
- Organized parts storage and stocked inventory according to established guidelines
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks
12/2018 to 04/2020Automotive Sales ConsultantAutosource Motors | Cleveland , OH
- Assisted customers with locating and choosing merchandise in any store department
- Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions
- Educated customers on promotions to enhance sales
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in vehicle and additional products
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
- Assisted customers by answering questions and fulfilling requests
01/2017 to 12/2018Automotive TechnicianRosenthal Auto | Chantilly , VA
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands
- Retained accurate records of purchases, titles and sales
- Communicated issues to supervisor and helped develop solutions
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections
- Inspected vehicles and utilized market and industry expertise to execute strategic automotive purchases for dealers, private clients and volume resellers
- Inspected damaged vehicles to estimate repair labor cost and required parts expense
- Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations
- Diagnosed malfunctions and developed effective resolutions with minimal oversight
- Completed customer orders and warranty services according to manufacturer specifications
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase
- Attended safety meetings and implemented policies with junior team members
- Used specialized tools to detect leaks in gas and refrigerant systems
- Maintained cleanliness, safety and efficiency of garage
- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions
- Performed safety and emissions inspections
12/2013 to 10/2016Automotive TechnicianRosenthal Auto | Arlington , VA
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands
- Retained accurate records of purchases, titles and sales
- Communicated issues to supervisor and helped develop solutions
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections
- Inspected damaged vehicles to estimate repair labor cost and required parts expense
- Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations
- Explained estimates and determined repair timelines to manage customer expectations
- Diagnosed malfunctions and developed effective resolutions with minimal oversight
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase
- Used specialized tools to detect leaks in gas and refrigerant systems
- Maintained cleanliness, safety and efficiency of garage
- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions
- Performed safety and emissions inspections
- Changed, rotated and balanced tires
Education
06/2013High School DiplomaMiddlesex County Vocational School East Brunswick, City, State
- Majored in Automotive Technology
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Resume Overview
School Attended
- Middlesex County Vocational School East Brunswick
Job Titles Held:
- Automotive Parts Advisor
- Automotive Sales Consultant
- Automotive Technician
Degrees
- 06/2013 High School Diploma
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