automotive general manager resume example with 14+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Charismatic,competitive Automotive management professional with strong business acumen and 28 years of progressive and relevant sales management experience.Innovative individual with proven management, sales and development skills. Broad-based experience in retail and wholesale automotive environment. A history of significant profit, volume and customer satisfaction achievement which illustrates the ability to cost control, revenue growth and process improvements through effective staff training and motivation. Dedicated to consistently meeting vehicle sales quotas through expert management and leadership of sales team. Skillful in maintaining pre-owned car inventory, forecasting sales and motivating team to reach sales targets. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Skills
Coaching and mentoring
Sales Reporting
Process and procedure development
Marketing strategy
Computer proficiency
Sales contract negotiation
Aftermarket sales
Financial approvals
Work History
08/2011 to 05/2021Automotive General ManagerCaliber Collision | Madison, TN,
Interviewed, hired, trained and promoted associates to support operations and company growth.
Reviewed employee performance and instituted changes in techniques or procedures to improve services and simplify workflow.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Managed sourcing, purchasing and showroom delivery of all pre-owned inventory, including trade-ins and auctions.
Negotiated and finalized used car pricing and contract terms.
Conducted end-of-month profit reporting for all used vehicle sales.
Marketed successfully through social media at limited additional cost to dealership.
Drafted sales contracts and warranty documents to facilitate sales transactions.
Handled vehicle appraisals and location of desired vehicles for purchase.
Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
Built relationships with customers and community to establish long-term business growth.
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Organized promotional events and interacted with community to increase sales volume.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Underwriting and closing of loans.
Handling escalated collection activities to avoid repossession.
Overseeing reconditioning by service department, ensuring that cosmetic and mechanical reconditioning are performed within dealer's cost and time limitations.
Managed used vehicle wholesales, repossessed and auction acquisitions and monitored and adjusted inventory to optimize customer options.
Kept abreast of auto auction activity and prices and attended auctions on regular basis.
Understood, kept abreast of and complied with federal, state and local laws and regulations.
Established, implemented and upheld company policies and implemented standards fairly.
Maintained excellent attendance record, consistently arriving to work on time, opened and closed store.
Monitored customer buying trends, likes and dislikes, lost sales, market conditions and competitor actions to determine stock, adjust strategies, and achieve sales goals.
Resolved problems with customers to maintain relationships and increase return customer base.
Maintained vehicle inventory and ensured that sales people were informed of all new inventory and current advertising efforts, including special sales.
Forecast goals and objectives for sales. gross, and key expenses and monthly and annual basis.
03/2009 to 05/2011General Sales ManagerEntercom | Atlanta, GA,
Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Oversaw and managed all sales operations and strategies and coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Coached sales associates in product specifications, sales incentives and successful selling methods and techniques, significantly increasing customer satisfaction ratings.
Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services, as well as followed up and pursued unsold prospects.
Maintained extensive knowledge of company products and services, ordered new vehicles.
Purchased and appraised all preowned inventory from variety of sources.
Established and upheld company policies and implemented standards fairly.
Established business development department in both stores and staffed both departments.
Coordinated reconditioning of preowned vehicles with service department.
Ensured compliance with state, federal and local law and regulations.
Ensured that all vehicles were in compliance with North Carolina State inspection requirements.
Assisted finance department with approvals and closings as needed.
Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
Developed and maintained relationships with lenders, prospective lenders and aftermarket providers.
Oversaw remarketing of wholesale vehicles.
Used Dealertrack, Dealertrack Menu, Pro-Max, Arkona/Dealertrack.
All these activities were performed at both stores simultaneously. Spent half week at each store, both of which were owned by same person.
08/2006 to 01/2009General Sales Manager/Director of FinanceLifetime Kia Of Morristown | City, STATE,
Opened brand new Kia point that was dubbed largest Kia store in world at time.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Maintained extensive knowledge of company products and services.
Produced contracts, reports, letters, and proposals for clients and kept contracts in transit to 3-5 days maximum.
Supervised sales team of 12 people, stepping in to support employees and deliver smooth sales processes for clients, as well as oversaw 2 floor managers and finance manager.
Applied established sales techniques and persuasive communication skills to meet personal sales objectives. Packaged all deals for funding, desked deals and got finance deals approved.
Took 100-120 turns per month in finance office, all spot deliveries.
Appraised all trades.
Developed and maintained relationships with lenders and prospective lenders and developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
Used Dealertrack, Dealertrack menu, Promax and Adp at this location.
Upheld company policies and implemented standards fairly.
Assisted in organization of promotional events and interactions with community to increase sales volume.
Held daily meetings with sales team to identify techniques to overcome sales obstacles.
Education
Expected in 06/1995 to to High School Diploma | South Doyle High School, Knoxville, TNGPA:
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