Automotive Detailer resume example with 5 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Demonstrated abilities in troubleshooting and fixing problems with all vehicle systems. Adept at working quickly and accurately to repair, replace or refurbish components. Proficient in maintaining records, updating logs and training employees.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Well-versed in coordinating materials, using shop equipment and keeping work spaces organized, clean and free of hazards. Knowledgeable about all types of repair and maintenance actions and always looking for ways to help the team, learn new processes and improve garage operations.
Reliable and hardworking Parts Specialist bringing strong sales and customer service abilities combined with expert knowledge of Automotive Repair and Service parts. Keeps inventory and records organized for maximum efficiency. Good at solving customers' service problems and promoting products.
Skills
Inventory management
Customer service
Revenue generation
Customer service skills
Process improvement
MS Office
Planning and coordination
Education and Training
Auburn UniversityAuburn, Expected in ā ā:Business - GPA:
Northside High SchoolColumbus, GAExpected in 05/2012 ā āHigh School Diploma: - GPA:
Experience
Ed Napleton Automotive Group - Automotive Detailer Kissimmee, FL, 02/2020 - 04/2020
Vacuumed car interiors to remove any dirt and debris.
Waxed exterior of vehicles and removed it with soft cloth, buffing to brilliant shine.
Cleaned car and truck windows and windshields to get rid of water spots.
Used steam cleaning equipment to remove dirt from engine and engine compartment.
Washed various vehicles each day for Enterprise.
Drove vehicles to and from workshops or customers' workplaces or homes.
Applied wax to auto body and wiped and buffed surfaces with cloth or buffing machines to prevent oxidation.
Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color to promote visually appealing environment.
Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
Cleaned vehicle external areas by hand, brush or by operating pressure washers and buffing/polishing equipment to preserve exterior.
Supercuts - General Manager Warren, OH, 03/2018 - 01/2020
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Strategized long-term business needs while generating guest relations feedback for process improvements.
Encouraged, trained and disciplined employees to maximize performance.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Enhanced operational performance by developing effective business development strategies, systems and procedures.
Designed sales and service strategies to improve revenue and retention.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Streamlined operational efficiencies by coordinating staff development and succession planning.
Consistently complied with company policies and government regulations.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
Managed scheduling for 8 employees to ensure optimal productivity.
Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
Motivated and led team members to work together to achieve targets.
Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
Rush Enterprises - Assistant Parts Manager Quincy, IL, 11/2016 - 02/2018
Inspected outgoing packages and documents to verify conformance to customer order requirements and requests.
Collected payment from customers based on outlined payment plans and business standard operating procedures to prevent collections issues and overly aging accounts.
Verified client information and validated data before creating shipping paperwork and internal documents.
Maintained accounting requirements by discussing fees, preparing contracts and invoicing clients for completed shipping and ordering work.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Answered 20-30 calls per day to answer customer questions.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Earned reputation for good attendance and hard work.
Improved customer satisfaction by finding creative solutions to problems.
Reviewed customer requests, resolved questions and defined specifications before completing orders.
Kept detailed track of order inventories and verified timing and specifications of additional orders based on known customer preferences.
Wyoming Machinery Company - Parts Manager Gillette, WY, 11/2014 - 08/2016
Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
Established individual parts inventory levels to balance stock for maximum inventory turns.
Received, examined and reshelved returned parts.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Organized and updated schedules to optimize coverage for expected customer demands.
Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
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