Automotive Department Manager Resume Example Piazza Honda Of Philadelphia

AUTOMOTIVE DEPARTMENT MANAGER

Professional Summary

Agile and adaptable team leader with stellar customer service history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Personable Customer Service professional offering over ten years of experience resolving account and service concerns for automotive and various businesses to their customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Multi-talented supervisor consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills

Safe driver training
Familiarity with DOT regulations
Commercial driving expertise
Heavy hauling

Map reading and navigation skills
Customer-oriented
Safe driver in adverse conditions

Work History

Automotive Department Manager, 05/2016 to Current
Piazza Honda Of Philadelphia – Philadelphia, PA

manage and over see empoyees, and day to day services where car washing, buffing, and polishing are provided.

Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Recruited, hired and trained over [Number] new team members in [Timeframe].
Educated staff on strategies for handling difficult customers and challenging situations.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.au
Researched issues to obtain appropriate answers to customer inquiries.
Tracked various statistics and kept detailed records to support human resources department.
Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
Vacuumed interiors of vehicles to remove dirt and debris.
Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
Applied wax to vehicle exteriors and buffed to brilliant shine.
Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
Interacted face-to-face with customers to understand vehicle detailing needs and ensure quality satisfaction.

Auto Detailerf.c, 08/2014 to 05/2016
F.C. Kerbeck Buick Gmc – Palmyra, NJ

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Used rotary buffer to remove paint imperfections and rapidly improve quality of finish.
Rinsed objects and placed on drying racks or used cloth, squeegees or air compressors to dry surfaces.
Detailed high-end vehicles for VIP clients by cleaning and dressing trim, molding, weather stripping, instrument panel, steering wheel and dash molding.
Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
Reported any customer-oriented issues immediately to [Job Title] for swift assistance and resolution.

Security Guard, 08/2013 to 03/2016
Shyne Jewelers – Philadelphia, PA

Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations.
Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public.
Remained flexible in rapidly changing environments and adapted to developing situations.
Maintained composure and professionalism while screening visitors during high volume periods.
Permitted entry with escort for approved persons into secure locations.
Performed cash drops or transactions, including carrying drop boxes.
Oversaw premises, including entry and exit of up to [Number] employees and visitors daily.
Secured personal and company goods against robbery, vandalism and illegal entry.

Security Guard, 02/2010 to 05/2014
Maximum Security Services Inc. – Chester , PA

Responded quickly to incidents and assessed active situations for security concerns.
Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public.
Remained flexible in rapidly changing environments and adapted to developing situations.
Prepared regular written logs and incident report at close of each shift for distribution to [Job Title].
Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.

Education

High School Diploma: 06/1997
Academy Park High School - Sharon Hill, PA

Resume Overview

Companies Worked For:

Piazza Honda Of Philadelphia
F.C. Kerbeck Buick Gmc
Shyne Jewelers
Maximum Security Services Inc.

School Attended

Academy Park High School

Job Titles Held:

Automotive Department Manager
Auto Detailerf.c
Security Guard

Degrees

High School Diploma : 06/1997

Automotive Department Manager Resume Example

Resume Score: 80%

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