More than 22 years of Automotive Dealership Ownership and Management experience. Proven ability to establish and direct successful automotive business operations. Consistent record of increasing revenue and profitability. Started the operation from the ground up. Adept at recruiting and training effective sales and management teams.Recognized by Manheim Auctions for Outstanding Sales, Service, and Satisfaction. Able to oversee all aspects of dealership operations, including finance, sales, marketing, and accounting. Familiar with formulating and implementing business and operational strategies, policies, and procedures. History of achieving sales goals. Outstanding leadership, negotiation, customer service, and communication skills.
Business operations organization
Market research and analysis
Oversaw all operations and finances, including sales, budgets, accounting, P&L, forecasting, compliance, safety, service, and marketing. Provided final approval of all vehicle sales. Hired and trained new sales staff and management team, revised or implemented new policies and procedures. Achieved profitability 22 out of 22 years, exceeding $25 million in annual sales. Increased sale from 1 million to 30 million to meet business plan.. Established showrooms renovated used car area. Added Credit Union relationship in 2001 to add 50 car retail sales a momth Dramatically improved customer service operations, introducing policies such as having each customer greeted by a salesperson, filling out customer information worksheets, and ensuring sales team follows up with previous and potential customers. Implemented new payment plans, improved marketing and advertising. Increased penetration of local market by emphasizing television spots. Instituted improved training for sales staff and use of customer satisfaction surveys.
Consistently maintained superior ratings for sales and service, based on retail customer retention.
Oversaw daily operations of $20 million automobile dealership, including, hiring, training, and
termination, expense control, check signing, sales, service, and financial approval of all sales.
Sold over 2500 cars per year both wholesale and retail for 10 years.
Produced revenue increases each year through improved service, sales training, and business plans.
Simultaneously held position of Used Car Manager.
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