Highly-organized individual with ability to multi-task various activities and ensure completion of work with high attention to detail. I currently have over 11 years of experience in the fleet and parking services auto service industry and 2 years administrative office support. Proficient in scheduling, records maintenance, billing, correspondence. Well-versed in use of processing and editing documents using Microsoft Office Outlook, Word, identifix, Excel, Publisher, and PowerPoint and Adobe Acrobat with strong knowledge of computer and automotive fundamentals
Clean and wash the interiors and exteriors fuel and prepare motor pool vehicles for daily rental and permanent assignment customers. Shuttle vehicles and operators as necessary for the effective conduct of vehicle rentals to meet daily operational needs of the Salem Motor Pool. Perform safety and maintenance checks on vehicles to access needed services at Salem Motor Pool fuel island. This includes checking: fluid levels, fluid leaks, tire pressure and wear, glass condition, attached equipment for any loose components, body damage, inoperable lights, windshield wiper condition, and other obvious mechanical deficiencies. Refers customer to motor pool shop for vehicle maintenance or service as required.Perform safety and maintenance checks on vehicles to access needed services at Salem Motor Pool fuel island. This includes checking: fluid levels, fluid leaks, tire pressure and wear, glass condition, attached equipment for any loose components, body damage, inoperable lights, windshield wiper condition, and other obvious mechanical deficiencies. Refers customer to motor pool shop for vehicle maintenance or service as required.Clean work site facilities, parking lots, and equipment.
Perform scheduled, basic preventative maintenance .This preventive service would include oil changes, chassis lubrication, safety inspection; all tire related services, fueling and cleaning. Communicate with customers to explain estimates and provide expected delivery and repair timelines; addressed customer questions or concerns to ensure customer satisfaction. Responsible for completing proper related documentation and accurately entering labor time into the Fleet system. Under the direction of the Shop Foreman or Auto Technician 2, may assist with limited parts replacement. Also, may shuttle vehicles, pick up parts or run other shop errands. Wash and clean the interiors and exteriors of vehicles as required. Provides support to fuel island,car wash parts department, service department and office staff as necessary.Clean work site facilities, parking lots and equipment. Shuttle vehicles to and from vendors and customers also perform vehicle exchanges. Miscellaneous other duties as assigned.
Coordinate the maintenance and repair of fleet vehicles in all areas of the State of Oregon based on knowledge of automotive systems and symptoms. Negotiate with both customers and vendors to provide service and repair in a conservative manner while attaining the highest quality work possible. Provide authorization for vehicle maintenance and repair. Verify vendor labor hours using industry standards such as Mitchell On-Line, identifix ,etc. Provide cost comparisons in remote areas for both parts and labor costs to assure cost effectiveness. Issue Purchase Orders to selected vendors for repairs and services for state fleet vehicles. Acts as Claims Representative - Coordinate and review estimates. Award body damage repairs. provide helpful costumer service Explain policies and procedures to drivers, vendors and insurance companies. Process claims and work in part with DAS-Risk Management. apply physical and digital filing systems, keeping records well-organized and easily retrievable by team members, Maintain a PC database of all pertinent accident information Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays. Bill agencies according to their liability and deductible. Act as fleet liaison with automobile manufacturers, dealers and other vendors for safety and/or recall campaigns and warranty repairs.
Maintain detailed fleet records utilizing computerized fleet management system and related software programs. This to include: maintenance, repair, warranty and manufacturers recall records on each vehicle. Produce and maintain databases and/or spreadsheets to include vehicle, vendor and customer information. Performs administrative research, analysis and evaluation of vendor performance, vehicle maintenance and repair and customer satisfaction. Produce related reports as necessary. Maintain detailed records of all Purchase Orders issued. Receive and track invoices Collect and enter payment data into system, maintaining complete confidentiality and accuracy.
communicate with fleet customers to assure customer satisfaction and provide quality costumer service. Meet with vendors to discuss and/or negotiate shop rates, parts pricing, maintenance schedules, performance, customer satisfaction, quality assurance
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