Automotive Technician equipped with the top quality customer service skills and proper hands on training necessary to provide excellent auto repair services.
Automotive Service Advisor driven to exceed sales goals and build long-term relationships with customers. Creates a positive experience through high-quality customer care.
Generated more than 900,000 dollars in sales in 2012.
Fielded an average of 50 customer service calls per day.
Recommended and helped customers on factory services based on their vehicles needs.
Processed up to 70 customer invoices per day.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Trained new employees on company customer service policies and service level standards.
Followed checklists to verify that all important parts were examined.
Examined vehicles to determine the extent of damage or malfunctions.
Experience in servicing brakes and fuel systems.
Repaired and replaced belts, hoses and steering systems.
Removed and replaced tires, shocks, struts and brakes.
Installed timing gears and timing belts.
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