Dedicated Insurance Sales Representative who provides exceptional customer service through active listening and problem
solving with expertise in providing customer support in high call volume environments. Exceptional
computer aptitude and telephone etiquette. Sales professional adept at tracking and following up on hot leads, managing
accounts and building long-term relationships with customers.
Auto Sales Consultant January 2014 to CurrentMac Haik DJRC － Temple, TX
Approach and assist new customers that enter the dealership lot Determine the needs of the customer by listening and asking questions Perform walk around with customer and demonstrate features of suitable automobiles Effectively close automotive sales Ensure the customer understands the vehicle's operating features, warranty and paperwork Maintain an owner follow-up system that encourages repeat business and referrals Reports to the sales manager regarding objectives, reviews, analyses, and planned activities Attends training and sales meetings offered by the dealership and manufacturers Review sales statistics and actions to determine how to better utilize time, plan more effectively, and improve sales Accomplishments meeting customer's goals and accomplishment , meeting the dealerships goals Skills Used customer services skills, sales skills computer skills.
Documented all customer inquiries and comments thoroughly and quickly.
Placed special merchandise orders for customers.
Greeted customers in a timely fashion, while quickly determining their needs.
Answered customer questions about product availability and shipment times.
Claims Specialist, call center rep May 2012 to December 2013San Antonio, TX
Responsibilities professionally handle incoming requests from customers and ensue that issues are resolved both promptly and thoroughly.
Thoroughly and efficiently gather customer information access and fulfill customers' needs.
Educate the customer where applicable to prevent the need for future contacts and document interactions though contact tacking Provide quality service and support in variety of areas including but not billing placing pint odes and system troubleshooting.
Troubleshoot customer issues over the phone.
Prepared reports and presented it to the legal department.
Proposed settlement agreement in order to avoid court proceedings Accomplishments Managed a high-volume workload within a deadline-driven environment.
Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
Became the lead "go-to" person for new reps and particularly challenging calls as one of the company's primary mentors/trainers of both new and established employees.
Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
Assessed clients' financial situations to develop strategic financial planning solutions.
Inbound Sales Representative February 2010 to May 2012San Antonio, TX
Responsibilities fielded an average of 60-100 customer service calls per day.
Recommended and helped customers select merchandise based on their needs.
Exchanged returned merchandise for customers quickly and efficiently.
Confirmed that appropriate changes were made to resolve customers' problems.
Tracked down sources of special products and services to meet customers' special needs.
Informed customers about sales and promotions in a friendly and engaging manner.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Addressed customer service inquiries in a timely and accurate fashion.
Maintained up-to-date records at all times.
Cross sailing led a team of customer service representatives to increase service center profitability Accomplishments Consistently exceeded 300 cold and follow-up calls weekly, earning recognition as one of the top 10 reps (out of 125) based on call volume Skills Used Account Acquisition & Retention Cold Calling & Telephone Sales Territory Management & Customer Support Powerful Presentations Business-to-Business & Business-to-Consumer Sales Lead Qualification & Generation Outbound Customer Sales Representative.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Referred unresolved customer grievances to designated departments for further investigation.
Acted professionally and patiently when addressing negative customer feedback.
Oversaw call center employees to ensure customer satisfaction goals were consistently met.
Sales Professional May 2009 to February 2010San Antonio, TX
Responsibilities make outbound customer calls to promote and sell a product or service.
Create, maintain and update database of customers with complete information and emails.
Consolidate existing customer base while building new customer base.
Record outbound call history and customers response in detail.
Ensure customer follow-up all the time.
Send or email product literature, brochures, catalogs and other campaign material.
Monitor competitors' products or services and create selling strategies for own products or services.
Handle customer needs and requirements.
Respond to customer inquiries and resolve.
Refer customers' needs or inquiries to appropriate departments like sales, marketing, administrative or other departments.
Assist and support sales, marketing or other departments in handling customer requests and needs.
Researched and customized service proposals for clients.
Calculated sales commission for sales team of 20+ reps.
Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a 85% success rate.
Consistently hit and exceeded sales goals by 20%.
Diploma : General BusinessWaco McLennan community college － Waco, TXGeneral Business Student government representative Coursework in Economics Coursework in Professional Prospecting Skills Coursework in Fundamentals of Communication, Strategic Sales and Retail Marketing