LiveCareer-Resume

auto finance manager resume example with 10 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Debt and credit management
  • Customer service-focused
  • Bottom Line LoanMaster Loan Servicing
  • Account coding aptitude
  • Communications
  • Customer service
  • Spanish Speaker
Experience
Auto Finance Manager, 01/2018 - Current
Sonic Automotive, Inc. Pensacola, FL,
  • Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
  • Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Performed site evaluations, customer surveys and team audits.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Auto Finance Manager, 08/2014 - 12/2017
Mckinney Properties Lubbock, TX,
  • Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
  • Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Created agendas and communication materials for team meetings.
  • Performed site evaluations, customer surveys and team audits.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Auto Sales Consultant, 08/2012 - 07/2014
Toyota Universe City, STATE,
  • Contacted customers after sale to provide owed add-ons, encourage repeat business and request referrals.
  • Recorded sales orders, processed paperwork and delivered documentation to customers to finalize sales process.
  • Greeted and assisted customers entering showroom or sales lot to answer questions and show vehicles.
  • Accompanied customers during test drives to explain valuable features and monitor safe return of vehicles.
  • Offered customers with updated information on latest models, features and accessories by regularly attending sales training.
  • Explained options and add-ons to increase customer knowledge and enhance profits per sale.
  • Asked prospective customers open-ended questions to identify needs and desires for next auto purchase.
  • Called and emailed leads to update on desired inventory, maintain interest and enhance sales.
  • Provided quotes and financing options to customers by understanding financial status and interest rates.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Evaluated vehicles before final pickup to check for damage and completed delivery tasks.
  • Filled out paperwork to register vehicles and complete sales.
  • Met incoming customers at door to guide through showroom and sales lot.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.
  • Responded to inquiries from potential customers via email and telephone.
  • Gave detailed information regarding operation of standard and optional vehicle features.
  • Answered customer emails and telephone requests for information.
  • Maximized used inventory quality by managing trade-ins effectively and sourcing more desirable vehicles at auctions.
Leasing Consultant, 01/2011 - 06/2012
Morgan Properties City, STATE,
  • Conducted background checks on applicants.
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
  • Experienced in various types of properties including new construction, luxury apartments, condominiums and over-55 communities.
  • Received rent payments and tracked these transactions in Yardi.
  • Checked rental eligibility by following Morgan Properties verification process.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Maintained accurate records of all correspondence with and from tenants.
  • Contacted and followed up with tenants on renewal notices.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Education and Training
High School Diploma: , Expected in 06/2010
-
Clifton High School - Clifton, NJ
GPA:
Status -

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Resume Overview

School Attended

  • Clifton High School

Job Titles Held:

  • Auto Finance Manager
  • Auto Finance Manager
  • Auto Sales Consultant
  • Leasing Consultant

Degrees

  • High School Diploma

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