Auto Finance Manager Resume Example
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AUTO FINANCE MANAGER
Summary
Skills
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Experience
Sonic Automotive, Inc.Pensacola , FLAuto Finance Manager01/2018 to Current
- Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
- Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
- Analyzed applicants' financialstatus, credit and property evaluation to determine feasibility of granting loan.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Performed site evaluations, customer surveys and team audits.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Earned reputation for good attendance and hard work.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Mckinney PropertiesLubbock , TXAuto Finance Manager08/2014 to 12/2017
- Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
- Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Created agendas and communication materials for team meetings.
- Performed site evaluations, customer surveys and team audits.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Earned reputation for good attendance and hard work.
- Improved customer satisfaction by finding creative solutions to problems.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Toyota UniverseCity , STATEAuto Sales Consultant08/2012 to 07/2014
- Contacted customers after sale to provide owed add-ons, encourage repeat business and request referrals.
- Recorded sales orders, processed paperwork and delivered documentation to customers to finalize sales process.
- Greeted and assisted customers entering showroom or sales lot to answer questions and show vehicles.
- Accompanied customers during test drives to explain valuable features and monitor safe return of vehicles.
- Offered customers with updated information on latest models, features and accessories by regularly attending sales training.
- Explained options and add-ons to increase customer knowledge and enhance profits per sale.
- Asked prospective customers open-ended questions to identify needs and desires for next auto purchase.
- Called and emailed leads to update on desired inventory, maintain interest and enhance sales.
- Provided quotes and financing options to customers by understanding financial status and interest rates.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Evaluated vehicles before final pickup to check for damage and completed delivery tasks.
- Filled out paperwork to register vehicles and complete sales.
- Met incoming customers at door to guide through showroom and sales lot.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Responded to inquiries from potential customers via email and telephone.
- Gave detailed information regarding operation of standard and optional vehicle features.
- Answered customer emails and telephone requests for information.
- Maximized used inventory quality by managing trade-ins effectively and sourcing more desirable vehicles at auctions.
Morgan PropertiesCity , STATELeasing Consultant01/2011 to 06/2012
- Conducted background checks on applicants.
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
- Experienced in various types of properties including new construction, luxury apartments, condominiums and over-55 communities.
- Received rent payments and tracked these transactions in Yardi.
- Checked rental eligibility by following Morgan Properties verification process.
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Maintained accurate records of all correspondence with and from tenants.
- Contacted and followed up with tenants on renewal notices.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Education and Training
High School Diploma06/2010Clifton High School, City, State
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Resume Strength
- Completeness
- Strong summary
Resume Overview
School Attended
- Clifton High School
Job Titles Held:
- Auto Finance Manager
- Auto Sales Consultant
- Leasing Consultant
Degrees
- High School Diploma 06/2010
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