Auto Finance Manager Resume Example Village Pointe Toyota

AUTO FINANCE MANAGER

Summary

Skills

Debt and credit management
Customer service-focused
Bottom Line LoanMaster Loan Servicing
Account coding aptitude

Communications
Customer service
Spanish Speaker

Experience

Village Pointe Toyota Omaha, NEAuto Finance Manager01/2018 to Current

Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Performed site evaluations, customer surveys and team audits.
Improved operations by working with team members and customers to find workable solutions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Earned reputation for good attendance and hard work.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Baxter Toyota La Vista, NEAuto Finance Manager08/2014 to 12/2017

Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Created agendas and communication materials for team meetings.
Performed site evaluations, customer surveys and team audits.
Improved operations by working with team members and customers to find workable solutions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Earned reputation for good attendance and hard work.
Improved customer satisfaction by finding creative solutions to problems.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Toyota UniverseLittle Falls, NJAuto Sales Consultant08/2012 to 07/2014

Contacted customers after sale to provide owed add-ons, encourage repeat business and request referrals.
Recorded sales orders, processed paperwork and delivered documentation to customers to finalize sales process.
Greeted and assisted customers entering showroom or sales lot to answer questions and show vehicles.
Accompanied customers during test drives to explain valuable features and monitor safe return of vehicles.
Offered customers with updated information on latest models, features and accessories by regularly attending sales training.
Explained options and add-ons to increase customer knowledge and enhance profits per sale.
Asked prospective customers open-ended questions to identify needs and desires for next auto purchase.
Called and emailed leads to update on desired inventory, maintain interest and enhance sales.
Provided quotes and financing options to customers by understanding financial status and interest rates.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Maintained current store, product and promotional knowledge to drive consistent sales.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Evaluated vehicles before final pickup to check for damage and completed delivery tasks.
Filled out paperwork to register vehicles and complete sales.
Met incoming customers at door to guide through showroom and sales lot.
Maintained high referrals and consistent repeat business due to first-rate customer service standards.
Responded to inquiries from potential customers via email and telephone.
Gave detailed information regarding operation of standard and optional vehicle features.
Answered customer emails and telephone requests for information.
Maximized used inventory quality by managing trade-ins effectively and sourcing more desirable vehicles at auctions.

Morgan PropertiesElmwood Park, NJLeasing Consultant01/2011 to 06/2012

Conducted background checks on applicants.
Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
Experienced in various types of properties including new construction, luxury apartments, condominiums and over-55 communities.
Received rent payments and tracked these transactions in Yardi.
Checked rental eligibility by following Morgan Properties verification process.
Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
Maintained accurate records of all correspondence with and from tenants.
Contacted and followed up with tenants on renewal notices.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.

Education and Training

High School Diploma06/2010Clifton High School, Clifton, NJ

Resume Overview

Companies Worked For:

Village Pointe Toyota
Baxter Toyota
Toyota Universe
Morgan Properties

School Attended

Clifton High School

Job Titles Held:

Auto Finance Manager
Auto Sales Consultant
Leasing Consultant

Degrees

High School Diploma 06/2010

Auto Finance Manager Resume Example

Resume Score: 80%

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