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Auto Finance Manager Resume Example

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AUTO FINANCE MANAGER
Summary
Skills
  • Debt and credit management
  • Customer service-focused
  • Bottom Line LoanMaster Loan Servicing
  • Account coding aptitude
  • Communications
  • Customer service
  • Spanish Speaker
Experience
Sonic Automotive, Inc.Pensacola , FLAuto Finance Manager01/2018 to Current
  • Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
  • Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
  • Analyzed applicants' financialstatus, credit and property evaluation to determine feasibility of granting loan.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Performed site evaluations, customer surveys and team audits.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Mckinney PropertiesLubbock , TXAuto Finance Manager08/2014 to 12/2017
  • Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
  • Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Created agendas and communication materials for team meetings.
  • Performed site evaluations, customer surveys and team audits.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Toyota UniverseCity , STATEAuto Sales Consultant08/2012 to 07/2014
  • Contacted customers after sale to provide owed add-ons, encourage repeat business and request referrals.
  • Recorded sales orders, processed paperwork and delivered documentation to customers to finalize sales process.
  • Greeted and assisted customers entering showroom or sales lot to answer questions and show vehicles.
  • Accompanied customers during test drives to explain valuable features and monitor safe return of vehicles.
  • Offered customers with updated information on latest models, features and accessories by regularly attending sales training.
  • Explained options and add-ons to increase customer knowledge and enhance profits per sale.
  • Asked prospective customers open-ended questions to identify needs and desires for next auto purchase.
  • Called and emailed leads to update on desired inventory, maintain interest and enhance sales.
  • Provided quotes and financing options to customers by understanding financial status and interest rates.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Evaluated vehicles before final pickup to check for damage and completed delivery tasks.
  • Filled out paperwork to register vehicles and complete sales.
  • Met incoming customers at door to guide through showroom and sales lot.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.
  • Responded to inquiries from potential customers via email and telephone.
  • Gave detailed information regarding operation of standard and optional vehicle features.
  • Answered customer emails and telephone requests for information.
  • Maximized used inventory quality by managing trade-ins effectively and sourcing more desirable vehicles at auctions.
Morgan PropertiesCity , STATELeasing Consultant01/2011 to 06/2012
  • Conducted background checks on applicants.
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
  • Experienced in various types of properties including new construction, luxury apartments, condominiums and over-55 communities.
  • Received rent payments and tracked these transactions in Yardi.
  • Checked rental eligibility by following Morgan Properties verification process.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Maintained accurate records of all correspondence with and from tenants.
  • Contacted and followed up with tenants on renewal notices.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Education and Training
High School Diploma06/2010Clifton High School, City, State
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

82Good
Resume Strength
  • Completeness
  • Strong summary

Resume Overview

School Attended

  • Clifton High School

Job Titles Held:

  • Auto Finance Manager
  • Auto Sales Consultant
  • Leasing Consultant

Degrees

  • High School Diploma 06/2010

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