Well-qualified leader proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Skills
Telephone etiquette
Warehouse Operations
Exceptional Customer Service
Problem-solving skills
Shipment processing
Strategic Planning
Business planning
Staff Management
Adaptability
Leadership
Automotive Detailing
Digital Photography
Outstanding client retention
Networking expertise
Education
U.S. Army Transportation SchoolFort Lee, VAExpected in 03/2020 – –:Hazardous Material Inspector - GPA:
U.S. Army Transportation SchoolFort Lee, VAExpected in 06/2019 – –:Parachute Rigger And Inspector - GPA:
U.S. Army Transportation SchoolFort Lee, VAExpected in 01/2018 – –:Logistics And Materials Management - GPA:
Deer Park High SchoolDeer Park, NYExpected in 06/2017 – –High School Diploma: - GPA:
Work History
Walser Automotive Group - Auto Detailer Wichita, KS, 10/2018 - Current
Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
Completed vehicle inspections prior to service and after completion to assess damage.
Provided mobile detailing services to clients at places of employment.
Maintained regular list of high-end clientele due to exceptional service and outstanding pricing.
Vacuumed interiors of vehicles to remove dirt and debris.
Shined vehicle windows and windshields to remove water spots.
Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
Operated buffers, steamers, extractors, vacuums and other equipment to meet service expectations.
Applied wax and ceramic to vehicle exteriors and buffed to brilliant shine.
Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
Applied revitalizers and preservation agents to vinyl or leather surfaces and treated fabrics with spot-and stain-resistant chemicals to preserve and protect interior components.
Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Engaged with customers to effectively build rapport and lasting relationships.
Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Department Of Defense - Air Transportation Specialist Little Rock Air Force Base, AR, 10/2018 - Current
Point of reference and subject matter expert for quickly identifying and solving problems, improving operations, productivity as well as ensuring seamless and expeditious movement of DOD assets.
Adhered to established protocols and safety procedures for loading and transporting potentially hazardous cargo.
Coordinated transport of food and medical supplies for prompt delivery to correct destination.
Managed and adjusted planned transportation activities to accommodate unexpected challenges or emergency airdrops.
Operated power tools, gauges and testing equipment to adjust, repair and replace faulty components in aircrafts.
Operated and maintained heavy equipment, including hoists and forklifts, to move supplies and contaminated materials.
Licensed in essential aerial port vehicles to include, forklifts, Staircase truck, Tug, 10K AT, and 2 years experience in 10 Ton Tractor and trailer (35ft lowboy and 40ft).
Performed regular inspections on trucks, identifying issues requiring repair.
Created documents of load plans, cargo cleanliness inspections and transportation processes.
Planned and developed new ideas, executed constructive exercises; developed training assessments that met specific learning objectives.
Planned and developed new ideas, executed constructive exercises; developed training assessments that met specific learning objectives.
Proficient in all necessary military cargo and passenger movement systems, ICODES, GATES, GDSS, ATTLA and the DTR.
Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
Certified Parachute Rigger and Inspector.
Handled day-to-day running of the 647th Combat Mobility Flight, ensuring high levels of productivity and progression.
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Resolved problems, improved operations and provided exceptional service.
Communicated with Load Masters and Pilots to accomplish smooth and efficient delivery.
Trained over 10 team members and supervisors correct rigging procedures for ariel delivery drops with no failures
Taught over 100 hours of aerial port operations, cargo processing, load planning and flight line procedures
Penn National Gaming - Barber Philadelphia, PA, 01/2014 - Current
Styled hair according to customer preferences.
Used clips and shears to complete various types of fades, shaves and cuts.
Answered incoming telephone calls and scheduled appointments for clients.
Consulted with clients to assess personal style preferences and unique needs.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Completed full and partial shaves with clippers and standard and straight razors.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Consistently received positive performance reviews from guests.
Resolved guest complaints about service or style.
Performed in-home services for elderly clients unable to travel to salon.
Used scissors, trimmers, clippers, razors and brushes on over 300 customers with 99% customer satisfaction rate.
Dmc Atlanta - Hostess Manager Scottdale, GA, 04/2016 - 10/2018
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Informed servers of newly seated parties for speedy service.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Monitored dining room and guest flow to maximize table usage and minimize wait times by 46%.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Supervised staff of 26 servers while serving tables and maintaining inventories.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Verified up to $100,000 in daily sales for end-of-day audits and accurately filled out closing paperwork.
Achieved Multiple bonuses by frequently collaborating with chefs on menu changes, staffing needs and ways to improve overall restaurant functionality.
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