I am a young-hardworking individual that just graduated college with a Bachelors of Science degree, with a major in Aerospace Management. I have good work experience, and I am very ambitious and motivated to find my start in this industry. I am an efficient problem solver with skills in prioritization, coordination, customer relations, communication (written or verbal), and computer skills.
Skills
Ambitious and Motivated
Honest, Trustworthy, and Responsible
Customer Service
CRM
Time Management
Creative Problem Solver
Trusted Customer Relations
Maintaining Safety Procedures
Excellent Computer Skills (Including Microsoft Word, Excel, and Powerpoint
Checklists Understanding
Team Management
Critical Thinking
Coordination
Experience
Auto Care Center Service Technician, 06/2017 - Current Culvers Restaurant – Branson, MO,
Changed oil and filters in vehicles daily.
Installed batteries, wiper blades and bulbs using appropriate parts.
Checked fluid levels to fill and replace at appropriate time.
Rotated, installed and repaired tires by diagnosing tire issues and completing requested work.
Answered customer questions and discussed options face-to-face, over the telephone and via email.
Trained and guided employees on correct methods for performing different repairs and maintenance services.
Wrote service orders, accepted payments and updated customer accounts to maintain CRM system.
Communicated with customers to explain estimates and provide expected delivery and repair timelines; addressed customer questions or concerns to enhance customer satisfaction.
Communicated advanced mechanical information to non-mechanical people in easy-to-understand terms.
Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
Kept work garage clean, organized and efficient to meet internal and regulatory expectations governing safety.
Pursued frequent opportunities to further enhance maintenance and repair skills.
Lubricated parts and performed minor maintenance to improve machine function.
Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
Set up and operated production equipment according to daily work orders and safety procedures.
Completed product assembly according to standardized procedures.
Recognized defective material and reported issues to management to facilitate prompt resolution.
Built and packaged products to comply with multiple work orders and deadlines.
Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
Crew Member, 06/2014 - 05/2016 Little Caesars – City, STATE,
Drove team success by completing assigned task quickly and accurately.
Organized and restocked dippers and boxes to support operations and team productivity.
Assisted management with monthly inventory control and weekly stock ordering.
Upheld high standards of productivity and quality in all areas of operations.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Remained mindful of workplace safety according to predetermined specifications.
Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
Resolved customer concerns and relayed relevant information to supervisor.
Completed opening, closing and shift change tasks to promote store efficiency.
Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
Received food orders from individuals and explained offerings.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Verified orders and bagged items for easy transport.
Education and Training
Bachelor of Science: Aviation Management, Expected in 12/2020 - Eastern Kentucky University - Richmond, KY GPA:
3.18 GPA
Major in Aerospace Management
Dean's List Honoree Fall 2020
Dean's List Honoree Winter 2020
Accomplishments
In my AVN 401 Airline Management class during the Fall 2020 semester we were challenged to create our own airline using an airline simulation and operate it to the best of our ability. At the end of the semester there would be three winners chosen for extra credit in the class. I was chosen as one of the three, because I kept my load factor above 80%, profit margins were high, and I continued to grow the airline throughout the semester.
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