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Authorization Agent Resume Example

Resume Score: 80%

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AUTHORIZATION AGENT
Summary

Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Flexible Sales Associate inspired by cultivating client satisfaction and delivering exceptional product knowledge and recommendations. Proven history of superior sales achievements and commitment to teamwork. Dependable Lead Sales Associate bringing demonstrated success in delivering superior customer service over 2 years of experience. Dependable and ambitious with an aptitude for meeting and exceeding sales quotas. Seasoned Security Officer equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers. Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.

Skills
  • Customer relations
  • Quality assurance
  • Dispute resolution
  • Document coordination
  • Customer service
  • Direct sales
  • Credit card payment processing
  • Inbound and outbound calling
  • Accurate cash-handling
  • Inventory oversight
  • Customer care
  • Meeting and exceeding sales goals
  • Mentoring and training
  • Team building
  • CCTV
  • First aid and CPR certified
  • Investigative skills
  • CCTV surveillance
  • Shift work experience
  • Report writing
  • Premises surveillance
  • Patrolling
  • Reliability
  • Observant
Experience
Ez Wireless | Tarboro, NCAuthorization Agent10/2020 - Current
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Determined accurate prices for Pre-paid customer services, consistently searching for deals and best prices for customers.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Answered multiple daily phone calls to resolve all customer issues.
G4S Secure Solutions | Tarboro, NCSecurity Officer10/2019 - 01/2020
  • Investigated alarms and disturbances to maintain safety.
  • Monitored multiple security cameras and fire, building and alarm systems.
  • Oversaw premises to identify security risks to promote employee and visitor safety.
  • Checked credentials and issued passes before allowing access to property.
  • Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles.
  • Responded to emergency situations quickly to minimize risk and injury.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Patrolled and secured industrial and commercial premises to prevent intrusion.
  • Guarded restricted areas to prevent unauthorized entry.
  • Searched individuals and baggage for devices, weapons and other prohibited items.
Dollar General | Tarboro, NCLead Sales Associate11/2017 - 10/2019
  • Monitored performance of sales team and implemented improved methods where needed.
  • Implemented improved methods to assist with marketing campaigns performance.
  • Performed promotional sales calls to increase client base.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Received shipments and signed off on packages, documenting all incoming items in Dollar General system.
  • Trained and developed new team members and Sales Associates.
  • Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
  • Scanned and bagged items and operated cash register to check out store patrons.
  • Checked store shelves and restocked products from inventory in back room.
  • Processed payments and returned receipts, cash, coin and payment cards to customers.
  • Created eye-catching merchandise displays to entice customers into store.
  • Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education and Training
North East Carolina Prep | Tarboro, NCHigh School Diploma05/2017
Edgecombe Community College | Tarboro, NCAssociate of Science in Accounting
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Ez Wireless
  • G4S Secure Solutions
  • Dollar General

School Attended

  • North East Carolina Prep
  • Edgecombe Community College

Job Titles Held:

  • Authorization Agent
  • Security Officer
  • Lead Sales Associate

Degrees

  • High School Diploma
    Associate of Science in Accounting

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