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Audi Brand Specialist Resume Example

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AUDI BRAND SPECIALIST
Professional Summary

Accomplished Audi Brand Specialist with 6 + years of experience in high-end car sales. Certified and well-versed in benefits and features of all brand models. Friendly and outgoing professional with demonstrated history of exceeding sales goals and driving profits.

Reliable and upbeat. Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to 100 pounds.

Work History
Audi Central Houston- Audi Brand Specialist
Houston, Texas01/2014 - 03/2020
  • Stayed up to date on all available new and pre-owned vehicles on lot.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Completed yearly product knowledge Certification.
  • Coordinated repair and service appointments for established customers.
  • Made car recommendations based on preferencesand outlined benefits of each car option.
  • Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget.
  • Accompanied customers and demonstrated performance features on test drives.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
  • Maintained in-depth knowledge of vehicles, market conditions and customer buying preferences.
  • Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
  • Contacted associated dealerships to locate desired vehicles meeting customer specifications.
  • Offered comprehensive knowledge of vehicle operations and brand features.
  • Assisted clients with completing lease return documents
  • The lead contact for Audi and third party transport companies to coordinate delivery and pickup of returned leased vehicles.
  • Maintained customer satisfaction score of over 98 through follow up.
  • Contributed 20 to 25 sales units monthly.
Medical Billing Services Inc.- Information Technology Assistant
Houston, Texas01/2004 - 12/2013
  • Provided on-call support for program issues related to windows and PC's.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Monitored data transfer from medical facilities server for billing purpose.
  • Managed 10 to 15 calls per day related to printer, copier and PC issues.
Momentum Volkswagen- Volkswagen Sales Associate
Houston, Texas02/2000 - 12/2003
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Maintained contact with established customers to confirm satisfactory experience and encourage repeat and referral business.
  • Demonstrated car technology options and available amenities and upgrades for each model.
  • Made car recommendations based on preferences and outlined benefits of each car option.
  • Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget.
  • Accompanied customers and demonstrated performance features on test drives.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
  • Maintained in-depth knowledge of vehicles, market conditions and customer buying preferences.
  • Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
  • Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
  • Contributed 15 to 20 units in sales monthly.

Skills
  • Feature demonstrations
  • Customer service
  • Organization
  • Problem resolution
  • Relationship development
Education
Westbury High SchoolHouston, TXHigh School Diploma
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Resume Overview

Companies Worked For:

  • Audi Central Houston
  • Medical Billing Services Inc.
  • Momentum Volkswagen

School Attended

  • Westbury High School

Job Titles Held:

  • Audi Brand Specialist
  • Information Technology Assistant
  • Volkswagen Sales Associate

Degrees

  • High School Diploma

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