Collaborative team player with exceptional attention to detail and strong communication, time management and organizational abilities. Driven to provide first-rate administrative support for fast-paced operations. Organized File Clerk with 12-year track record of success supporting legal and healthcare operations. Meticulous and analytical with unsurpassed communication, time management and prioritization abilities.
Insurance policy coverage knowledge
Legal proceedings knowledge
Meticulous attention to detail
Exposure to SPSS
Attractions Cast MemberDisneyland Corporation - 1313 Disneyland Drive, Anaheim, California 9280206/2015 - Current
Ensuring safety of guest on board while maintaining efficiency during operation.
Dispatching ride vehicles, load and unload guest safely and efficiently.
Provide direction to evacuate guest of the attraction. Listen to guest concerns and solve problems quickly.
Accommodate guest with special needs and provide answers to multiple questions.
Immediately communicated any equipment issues to the lead cast member.
Kept efficient time and material records.
Claims ProcessorHispanic Physicians IPA - 2208 West 7th Street, Los Angeles, California 9005708/2005 - 09/2011
Substantiated legitimate claims and denied unjustified claims.
Trained other claims staff members on proper handling and evaluation of injury claims.
Evaluated all evidence with the ultimate goal of creating positive outcomes for client's claims.
Maintained suspicious claims database and prepared reports on a quarterly basis for supervisors.
Successfully eliminated claimant, premium and provider fraud.
Followed up with the insured individuals regarding premium and deductibles payments.
Evaluated insurance policies and analyzed damages to determine coverage.
Production Coordinator Advantage Court Reporters & Video Services, LLC - 445 South Figueroa Street, Los Angeles, California 9007101/2012 - 06/2015
Provide court reporting personnel for videography, transcription, videoconferencing to law firms and government agencies.
Assist calendar clerk by scheduling conference rooms nationwide.
Responded to internal and external requests for information.
Tracked incoming and outgoing files and materials.
Followed-up with staff and customers regarding missing or needed information.
Prepared new files and assigned tracking identification numbers.
Performed accounts receivable duties including invoicing, researching charge backs, discrepancies and reconciliations.
Bachelor of Arts: Political ScienceUniversity of California, Irvine - 260 Aldrich Hall, Irvine, California 92697Current
Associate of Arts: Rio Hondo Community College - 3600 Workman Mill Road, Whittier, California 906012014