Highly focused and meticulous Records Management Specialist with an exceptional record of customer satisfaction. Adept at working well independently with little or no supervision or as part of a records management team. Able to complete multiple high-volume tasks with complete professionalism and accuracy.
Meticulous attention to detail in all aspects of record keeping
Organized in a way that is understandable even to those outside the records department
Excellent compute skills and knowledge or record keeping programs
Ability to lead and direct others
Exemplary work ethic leaving no detail undone
Understanding of the importance of record keeping to the success of an organization as well as its clients and/or customers
Leadership skills needed to collaborate with different Chicago Public Schools departments simultaneously
Attendance Coordinator09/2008 to Current CHICAGO PUBLIC SCHOOLS – Chicago, Illinois
Former Student Records/Compliance Manage all former student records for the Chicago Public Schools.
Performed all work in accordance with records management work practices and procedures.
Managed inventory of all archived records and updated same on a regular basis.
Supervise all processes for maintaining accurate student graduation lists and the printing of diplomas.
Manage all Educational Support Personnel, Sub-Clerks, Temporary Employees and Interns.
Successfully helped increase record request collection revenue.
Monthly average is up $10,000 or more from 2009 to present.
Successfully improved office customer service performance by creating efficiencies in providing transcripts and responses to verification forms upon request.
Address questions from students, graduates, and outside agencies.
Senior Administrative Assistant V06/2006 to 09/2008 CHICAGO PUBLIC SCHOOLS – Chicago, Illinois
Assisted in the placement of teachers at schools located throughout the Chicago Public Schools.
Provided customer service support to (teachers, principals, office staff).
Assisted in staffing Substitutes throughout school District.
Schedule appointments, reserve conference rooms, and notified attendees.
Intern08/2000 to 01/2004 CHICAGO PUBLIC SCHOOLS – Chicago, Illinois
Substitute Services & Staffing Assisted in the placement of teachers at schools located throughout the Chicago Public Schools.
Provided administrative support to substitute teachers.
Coordinated teacher salary adjustments.
Graded teachers on their annual performance.
Resident Advisor08/2002 to 01/2005 Central State University – Wilberforce, Ohio
Oversee and foster a community environment within the resident hall for students.
Counsel students experiencing personal, social, and/or academic problems.
Assist in maintaining a safe, clean, and comfortable living environment in the resident hall.
Bachelor of Science: Management Information SystemsJune 2006Central State University-