High-achieving Agent offering an extensive background in
customer service, sales, client relations, merchandising and banking.
Self-directed and self-motivated team player who also works well independently.
Personable Customer Service Associate dedicated to providing the highest
level of customer service. Outgoing, and efficient with the capacity to
multi-task. cash handling
Verbal and Communication Skills
Initiative and problem-solving abilities
Management and leadership skills
Excellent at Multitasking
Atm Video Teller Agent, 07/2015 to Current Bank of America – Picabo St NE, Rio Rancho, NM 87144
Greeted Customers with a Smile.
Processed withdrawals deposits loan payments and account lookup for clients.
Informed clients about bank products that could meet their needs and referred them to financial specialists.
Minimized customer wait times.
Made all sales goals and processed transactions with high accuracy.
Worked well in a fast-paced big bank environment.
Grocery Sales Associate, 05/2015 to 07/2015 Wal-Mart – 2250 Main St NW, Los Lunas, NM 87031
Developed knowledge about products and sales items to answer shoppers\' questions.
Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
Engaged in suggestive selling and other sales techniques.
Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
Conducted weekly sales meetings with team members to establish merchandizing, sales and profit objectives.
Customer Service Manager, 05/2014 to 05/2015 Wal-Mart – 2250 Main St NW, Los Lunas, NM 87031
Updated customer orders from start to finish in an accurate and timely manner.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Maintained up-to-date knowledge of product and service changes.
Managed work flow to exceed quality service goals.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Strong leader of customer support staff.
Solved unresolved customer issues.
Trained staff on operating procedures and company services.
Criminology Associates: Law, Current University of New Mexico - 280 La Entrada Rd, Los Lunas, NM 87031