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at t retail store resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Being a 58 year old woman with two successful daughters and 5 grandchildren, experience is what I bring to the table. I pride myself on a job well done. Through the years I have gained the rapport and professionalism sought after with and Customer Service or Client based positions. I never meet a stranger, and with my honest positive outlook, I conduct myself in a warm professional manner that makes people know I'm real and I'm here to help make their experience pleasant and worthwhile. Creating a warm, inviting, professional, well ran office experience is my daily goal for any employer. Bringing a calm to diverse situations has been one of my strength. Believing in being honest and upfront with customers or clients and getting the job done has built trust and kept people not only coming back, but asking for me until I had built a large clientele. Some call it old-school, and that is ok, great service and great customer experience is still very important to me. Believing in treating others as I would like to be treated has gained me success with every employer.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Motivated psychology/sociology student seeking internship in psychology to gain hands-on experience. Outgoing and friendly with strong drive to succeed. Motivated professional about to finish degree and looking forward to starting a new career. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time.

Flexible hard worker ready to learn and contribute to team success.

Skills
  • Good at following instructions
  • Proficient at developing rapport
  • Electronic communication management
  • Compliance and regulations
  • Skilled at maintaining records
  • Adept at closing sales
  • Workforce training
  • Solutions development
  • Performance reporting
  • Staff training and development
  • Process improvement strategies
  • Call center operations
  • Technologically savvy
  • Customer relations
Experience
AT&T Retail Store, 01/2009 - 03/2014
International Institute Of New England Boston, MA,
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Created new programs that resulted in increasing productivity and customer satisfaction.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Improved operations by working with team members and customers to find workable solutions.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Recognized by management for providing exceptional customer service.
Manager of Operations, 03/1998 - 10/2005
Lifestyle Communities, Ltd. Gahanna, OH,
  • Recruited and hired talented professionals with drive and dynamic skills to build success within organization.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Built upon established practice standards to improve operational performance and reduce labor costs.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
Office Manager, 01/1993 - 03/1995
Baptist Homehealth City, STATE,
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Updated details in company database by keying in customer contacts and delivery dates.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Directed and oversaw office personnel activities.
  • Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
  • Directed team of [Number] administrative professionals to meet team needs in fast-paced environment.
Education and Training
: Licenced Cosmetologist, Expected in 01/1989
-
Steve Earle Cosmetology College - Stuttgart, AR
GPA:
Status -
  • Ranked in Top [Number]% of class
: Biology/ Computers/ Associates Degree, Expected in 01/1992
-
East Arkansas Community College - Forrest City, AR
GPA:
Status -
  • Honor Roll [Semester and Year]
  • Dean's List Honoree [Semester and Year]
Master of Science: Psychology/Sociology, Expected in 01/2022
-
Central Baptist College - Conway, AR
GPA:
Status -

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Resume Overview

School Attended

  • Steve Earle Cosmetology College
  • East Arkansas Community College
  • Central Baptist College

Job Titles Held:

  • AT&T Retail Store
  • Manager of Operations
  • Office Manager

Degrees

  • Master of Science

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