Asstent General Manager Resume Example

Hi, I’mASSTENT GENERAL MANAGERHill.

Experienced in Sales & Management

Summary

Persuasive, self-motivated leadership professional with expertise in expanding network connections. Skilled at introducing products, educating clients and implementing pricing strategies. Specializes in developing new territories and discerning customer needs to deliver solutions.

Skills

Cross-functional team management
Sales team development
Performance improvements
Policy/program development
Customer relationship management
Customer experiences
Dealership management
Staff supervision
Sales planning and implementation

Skilled negotiator
Purchasing and planning
Employee development
Sales expertise
Calm under pressure
Communication skills
Employee scheduling
Schedule management
Profit and loss accountability

Experience

02/2020 - 06/2021Asstent General Manager Company NameCity, State

Tracked monthly sales to generate reports for business development planning.
Managed shrink processes and inventory levels for corrective action planning to save costs.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Optimized inventory by placing timely orders and improving organization of supplies.
Updated reports and daily logs for management use and permanent files.
Verified prices and computed totals to complete accurate invoices.
Provided delay updates and information regarding special circumstances.
Provided exceptional customer service through effective telephone communication and follow-ups.
Provided clerical support to all team members to improve office efficiency and enhance productivity.

02/2013 - 08/2019Asstent Service Shop Manager Company NameCity, State

Organized and updated schedules to optimize coverage for expected customer demands.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Achieved sales goals and business objectives by motivating staff and promoting Tire & PM Sales and upsales.
Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
Provided leadership to 30 employees through coaching, feedback and performance management.
Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
Managed scheduling for 30 employees to optimize productivity.
Directed all day-to-day operations of Deisel repair facility to provide safe and enjoyable guest experience.

04/2004 - 10/2011Used Car Sales ManagerCompany NameCity, State

Developed and expanded wholesale database to maximize proceeds and meet business plans.
Mentored and trained sales staff on sales techniques and overcoming objections to achieve quotas.
Partnered with employees to develop relationships with customers and enhance sales processes.
Sold pre-owned cars and trucks to meet aggressive monthly sales goals.
Reviewed and controlled used vehicle inventory to maintain accurate supply.
Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
Contacted customers via phone and email to explore connections, offer services and cement relationships.
Spearheaded sales meetings with staff, division president, closing coordinator and construction manager to share best practices for process improvements.
Leveraged rapport with key retail account leadership to up-sell vendor partnerships.
Employed techniques such as cold calling, prospecting and networking to land new customers and penetrate new markets.
Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
Increased sales from various channels.
Established sales goals and strategies that contributed to increased growth in sales and profitability.
Maximized sales by efficiently managing 10 sales representatives.
Implemented creative sales and marketing strategies to assist sales team with reaching targets.
Supported all sales team members to drive growth and development.
Enhanced sales volume through skilled support to both new and inactive customers.

Education and Training

06/1999High School DiplomaWells High School, City, State

Resume Overview

School Attended

Wells High School

Job Titles Held:

Asstent General Manager
Asstent Service Shop Manager
Used Car Sales Manager

Degrees

High School Diploma

Asstent General Manager Resume Example

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