Asst. General Manager Regional Training Manager resume example with 18+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Accomplished Assistant General Manager/Regional Training Manager ,well-versed in recruiting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. I'm dedicated to achieving business objectives by delivering proactive HR training programs and implementing sound organizational development processes, policies and procedures. Team-oriented Training and Development Coordinator competent in developing training processes and procedures for human resources teams. Proficient General Manager with successful career effectively educating people in multiple job positions and functions. Highly organized individual with more than 9 years employed as a Training Manager for a company in the Southeast Valenti Management Team sector. Team-oriented self-starter bringing 15 years in training, staff development, management and human resources.Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Expertise in ERS, Hotschedules, Snagajob and Workstream.Proficient HR and training professional with demonstrated success in program and team leadership. Adept at conducting evaluations of training needs and program successes to make strategic decisions. Efficient manager of operational recruiting and resources, consistently supporting robust program despite occasional constraints. Experienced Management with over 15 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.

  • Team Leadership Expertise
  • Scheduling
  • Staff Management
  • Employee Training
  • Financial Reporting
  • Performance Appraisals
  • Restaurant Operations
  • Business Planning
  • Managing employee relations
  • Conducting employee surveys
  • Coaching leadership
  • Benefits administration
  • Personnel recruitment
  • Company organization
  • Equal opportunities facilitation
  • Recruitment
Work History
09/2012 to Current Asst. General Manager/Regional Training Manager Big 5 Sporting Goods | Riverside, CA,
  • Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Reviewed applicant qualifications and assisted management and recruiting with hiring needs and determining compensation and total package.
  • Resolved understaffing issues, disputes, employee terminations and disciplinary procedures.
  • Managed full cycle of recruiting, hiring and onboarding new employees.
  • Engaged employees and conducted exit interviews to gain complete sense of satisfaction and areas in need of improvement.
  • Facilitated communication and coordination between employees and management to keep parties informed..
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Worked as effective team member while contributing to local and regional HR projects.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Recruited top talent to maximize profitability.
12/2011 to 09/2012 Assistant Manager Big 5 Sporting Goods | El Segundo, CA,

  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
  • Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
  • Prepared documents for underwriting by verifying client income, credit reports and other information.
  • Processed loans within various departments to achieve timely, accurate and fair proceedings.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Looked over and approved various types of loans.
  • Issues reports for old and new loans based on field inspections of loan sites.
05/2003 to 12/2011 Assistant Manager QRC | City, STATE,

  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Supervised, recruited and motivated 75 staff employees.
  • Monitored security and handled incidents calmly.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Eliminated functional bottlenecks by streamlining communication channels between management and employees.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Expected in 04/2022 No Degree | Human Resources Management Columbia Southern University, Orange Beach, AL GPA:
  • Completed professional development in Business Human Resource Management
  • Obtained Human Resource Management Certification
Expected in 05/2005 High School Diploma | Stanhope Elmore High School, Millbrook, AL GPA:
  • Serve Safe Certified
  • Human Resource Management Certification, Columbia Southern University - 2022.

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Resume Overview

School Attended

  • Columbia Southern University
  • Stanhope Elmore High School

Job Titles Held:

  • Asst. General Manager/Regional Training Manager
  • Assistant Manager
  • Assistant Manager


  • No Degree
  • High School Diploma

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