Motivated former Assistant General Manager with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success. Honed focus on customer satisfaction to improve organizational outlook. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery.
Team leadership strength Training and development skill Supervision and training Client relations Sound judgment | Calm under pressure Team building and motivation Inventory management Communication skills Staff supervision |
Directly supervised warehouse of 20 employees to carry out daily customer requirements for kits and assemblies, with extra supervision over a critical assembly area to maintain quality assemblies based on customer specifications. Performed Quality Inspections to verify torque values and to ensure accuracy of assemblies. Supervised 5 Managers over 3 other warehouses to assist with inventory, employee issues, receiving, and to maintain communication between the warehouses and with customers. Encouraged teamwork, making sure to set the example for both management and employees, to increase productivity and to streamline processes. Worked with General Manager and another Asst. General Manager to adjust staffing and workload duties for employees based on customer build rate and to strategize long-term business needs.
Maintained invoicing, weekly, using Atrex software for billing and keeping records to verify receipts and to follow up on any past due invoices. Purchased supplies and tools for daily use (including customer owned hardware for assemblies) in all 4 warehouses. Ensured cost-savings of supplies and tools by keeping in contact with multiple vendors.
Performed physical cycle counts, located misplaced/missing products, discarded "scrap" material per customer direction, and communicated with customer planners to maintain proper inventory for daily/weekly use utilizing their inventory system. Provided information, including pictures, for receiving quality issues and non-conforming product issues, providing detailed reports to the customer and their QA Department so that they could adjust inventory or alert suppliers to any issues found. Made and received phone calls and composed e-mails daily in response to questions, issues, or to assist customers in continuing their daily production.
Maintained daily communication with the General Manager, via e-mail notes and brief meetings before the shift to assess performance and make adjustments. Managed schedules, accepted time off requests and found coverage for shifts. Upheld company standards and compliance requirements for operations and cleanliness of all areas. Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Loaded daily evening trailer shipments to customer location and received in material returning from the customer and other suppliers for customer owned inventory. Documented trailer logs and shipping reports, restocked inventory for employees, and maintained daily communication with the customers on any issues and requests.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives. Supported office needs including taking messages, scanning documents and routing business correspondence. Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock. Managed daily operations by providing daily work orders and build sheets for employees. Supported General Manager and Assistant General Managers with smooth and efficient clerical support. Updated employee paperwork and records. Greeted visitors promptly and directed to correct locations.
Followed Management direction to provide daily number of assemblies or kits based on customer build rate. Streamlined processes in assembly to increase productivity for the area. Eagerness to learn and motivation to move forward helped me to move towards new areas and to receive increasing duties. Performed some Quality Assurance to assure customer requirements were fulfilled properly.
Familiarity with Microsoft Office Suite, especially Word, Excel, and Outlook
Able to type 60 WPM
Able to use 4 wheeled gasoline and propane forklifts
Capable of using copiers, fax machines, and scanners
Personally implemented successful ISO-9001:2008 certification for 3 years (2014-2017) before it was passed to someone else
Some mechanical aptitude:
Able to assemble pre-assembly of conventional truck mirror assemblies for Peterbilt trucks
Performed brake pad replacement on Honda CRV
Replacement of spark plugs, wires, and distributor cap on 1999 Honda Accord
Used a COPICS program daily to access customer inventory system:
Able to check recorded inventory quantities showing in their system
Track shipments (if tracking information was provided)
Calculated shortages based on the on hands showing and any incoming shipments
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School Attended
Job Titles Held:
Degrees
