Association Founder and Executive Director Resume Example

As one of the very first independent meeting professionals, I developed the commission based payment system for clients to utilize our services.

• Established and implemented business procedures and process improvements.
• Negotiated complex vendor contracts for hotel, transportation, entertainment, audio-visual and catering needs.
• Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
• Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.

• Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
• Exercised appropriate cost control to meet budget restrictions and maximize profitability.
• Collected and interpreted key metrics to determine which programs met desired outcomes or required further streamlining for success.
• Prioritized and allocated valuable resources to meet business targets.
• Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
• Developed and produced strong revenue producing events promoting the need for more Parkinson's research and treatment.

Developed the famous Doubletree Cookie Program.

• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Liaised with marketing and product development departments to maintain brand consistency.
• Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
• PLEASE NOTE, DOUBLETREE WAS A THIRTEEN HOTEL COMPANY AT THIS TIME AND WAS NOT AFFILLIATED WITH HILTON HOTELS
• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
• Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
• Established and adjusted selling prices by monitoring costs, competition and supply and demand.
• Directed effective hiring, orientation, training, development, and retention of sales staff to maximize team performance.
• Predicted shifts in regional and national marketplaces using current industry knowledge to stay ahead of competition.
• Empowered and led driven sales team to build product awareness and exceeded revenue targets.

Opened and trained the sales teams for 6 different Granada Hometels (Embassy Suites today) in Texas.

• Targeted prospects in other territories through careful research of competitor products, services, and trends.
• Built deep relationships with local businesses and CVB partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
• Identified opportunities for growth each location and collaborated with sales teams to reach sales goal.
• Marketed our hotel to targeted audience at trade shows and events.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
• Created and implemented new business opportunities by utilizing strategic networking strategies.