Associate Systems Administrator Resume Example
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ASSOCIATE SYSTEMS ADMINISTRATOR
Professional Summary
- IT Professional with 15+ years of experience, technical capacity, and ability to troubleshoot, triage, and resolve problems related to hardware, applications, and network-related events with a high degree of customer success and satisfaction.
- Excellent communication exhibited by skill in working closely with end-users and support teams to identify and resolve complex incidents; Ability to handle multiple tasks simultaneously, prioritize in a fast-paced environment - attention to detail and active listening.
- Customer service-oriented, ensuring end-users receive prompt, effective, and quality service while meeting department OLA and business SLA.
- Self-Starter; owning and driving production impacting incidents from inception to resolution, Change Management tasks which include CR approvals, CR implementation, and CR Monitoring; coordinating high profile merchants escalated bridge calls with internal, external support teams and third-party vendors
- Knowledgeable on ITIL methodology/terminology, Change management, and Incident Management processes and procedures, Agile Scrum/Kanban frameworks.
- Natural Leader, Time Management, Organizational and Collaborative skills (Works well with others)
Skills
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Work History
Associate Systems Administrator | Peraton - Colorado Springs , CO08/2016 - 05/2019
- Provided 24/7 level 3 support for business-critical software and applications to ensure 99% system availability, incident resolution.
- Troubleshooting issues using industry accepted techniques and procedures to identify, correlate, and correct system degradation or stoppages on virtual and clustered server environments resolving performance, network connectivity, web, and application issues affecting production.
- Stop/Restart web services, server instances to resolve system degradation, server shutdown, and reboots in the correct server order as per wiki documentation.
- Track, resolve, document, and escalate P1,P2, and P3 incidents using ServiceNow ticketing system.
- Software deployment of JAR files, artifacts, code releases, break/fix patches to test and production environments, performing a smoke test, regression test, and integration test postcode deployments.
- Access management and group policy to servers, with MS Active Directory, OpenLDAP, Oracle OID, OVD, OIM, OIDS.
- Incident Management process for P1 incidents and engage upstream/downstream teams to resolve application and systems production outages.
- Prioritize, schedule, and coordinate the implementation of application enhancements/changes into QA, stage, and production environment.
- Log files for application server errors, RCA documentation on PR, INC, and CRs.
- Monitored systems using sophisticated monitoring tools to ensure the performance of services.
- Create, review, and update multi-platform team wiki instructions and processes documents.
Founder -Director | Conduent Incorporated - Indianapolis , IN12/2012 - Current
- Community leader and organizational management of a youth soccer club serving 200+ youth recreational and competitive members.
- Strategic planning and budget management to design and implement youth soccer programming and clinics for all skill levels and age groups.
- Securing event venue(s) and material, membership registrations, league game schedule, and new program development strategies.
- Organize camps, clinics, try-outs, and club fundraising events for recreational and competitive teams.
- Hires/manage staff coaches assigning duties and responsibilities, tracking coaches, and player development.
- Works directly with the board of directors.
- An active member of the US Youth Soccer Association and the United Soccer Coaches (USC).
IT Operations Analyst II | FIRST DATA CORPORATION - City , STATE08/2006 - 06/2016
- NOC environment is responsible for real-time monitoring on First Data's distributed systems network, including UNIX/Linux, Solaris, AIX, HP OpenVMS, Wintel (2000/2003/2008, AS/400 and RISC/6000, Network devices, web/application, Database servers in a clustered and virtual environments using sophisticated monitoring tools simultaneously.
- Responsible for first incident reporting (proactively from alerting or reactively from customer/merchant email and calls).
- Incident escalation to internal business groups, high profile merchants, and vendors.
- Event management; recognize, analyze, isolate, troubleshoot, and mitigate real-time events in production multi billing dollar processing platforms; OLTP, e-Commerce, Credit/Debit front end processing, recurring billing payment systems, mobile payments, e-Check, and Imaging processing, Tax Payment Systems, and Government Solutions payment gateways.
- Tier 2 level analysis using industry accepted techniques and procedures to identify, correlate, and correct system degradation or stoppages on the host or off-host platforms.
- Technical documentation; review, update multi-platform Standard Operational Procedures (SOP).
- Develops, maintains, and updates for the scheduled operation of the midrange computing platforms, including preparing cross-training modules for operators.
Education
Community College of Denver - StateAAS: Computer Information Systems, Cisco Systems
Red Hat System Administration RH124 / RHEL7 - New Horizon Learning Center, Centennial, CO
UNIX (Linux) System Administrator Certificate | Community College of Aurora
Cisco Certified Network Associate (CCNA 640-507) | Community College of Denver
PC Network Specialist Certificate | Community College of Denver
Advanced Macintosh Troubleshooting and Repair Certificate Boulder, CO
Additional Information
- ITIL Foundation Certificate ITSM v1, FDC, Greenwood Village, CO , US Soccer Coaching License "B" | US Soccer Director of Coaching Diploma | NSCAA - Houston, TX Federal Clearance Level: Currently, hold a C2 Controlled Access Protection Clearance
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Resume Overview
School Attended
- Community College of Denver
Job Titles Held:
- Associate Systems Administrator
- Founder -Director
- IT Operations Analyst II
Degrees
- AAS : Computer Information Systems, Cisco Systems
Red Hat System Administration RH124 / RHEL7 - New Horizon Learning Center, Centennial, CO UNIX (Linux) System Administrator Certificate | Community College of Aurora Cisco Certified Network Associate (CCNA 640-507) | Community College of Denver PC Network Specialist Certificate | Community College of Denver Advanced Macintosh Troubleshooting and Repair Certificate Boulder, CO
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