Strong claims expertise and understanding of case management with the ability to adjudicate claims with a solid understanding of policies and procedures. Demonstrate insightful action towards customer service issues and often take extra steps with clients to ensure that superior service has been provided. Excellent interpersonal and analytical skills with ability to accurately make liability determinations. Ability to motivate and manage team members. Strong skills in inter-department relationships and ability to follow protocols to risk manage claims. Self-accountability and proactive solutions to problems with great follow through and insightful thought process.
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