Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Persistent and detailed oriented Associate Security Analyst eager to transition into an IT Security Analyst role and contribute strong analytical and problem-solving skills to an organization. Motivated and passionate about developing advanced IT security skills and applying IT security best practices and security controls to secure critical IT assets and protect against data loss.

  • Proofpoint
  • Wireshark
  • Crowdstrike
  • Minemeld
  • Insight IDR
  • KnowBe4
  • Darktrace
  • Azure AD
  • Microsoft Hyper-V
  • Flexible & Adaptable
  • Analytical
  • Problem Solver
Work History
Associate Security Analyst, 06/2019 - Current
Delta Air Lines, Inc. Knoxville, TN,
  • Provide monitoring of SIEM or other security tool alerts for investigating events, assessing and mitigating risks to organization.
  • Perform remediation of incidents and root cause analysis.
  • Participate in incident response including forensics investigations in accordance with company's incident response policy.
  • Assist in maintaining privacy and security compliance with company's security policies and minimum standards.
  • Manage whitelisting and blacklisting of URLs, domains, and IPs in firewall utilizing Minemeld.
  • Create and maintain security documentation for security incidents, risk registry, and operation of security tools.
  • Performed tuning and automation in email protection system to enable 40% better detection of phishing emails.
  • Maintain security controls to protect organization's computer systems, networks, and data against unauthorized access and data loss.
  • Identify vulnerabilities within infrastructure and make recommendations to improve security measures.
IT Support Analyst, 04/2018 - 06/2019
Kaiser Permanente Austell, GA,
  • Effectively triaged, managed, and prioritized Service Desk tickets to promote efficiency and quality service for Help Desk and other support teams.
  • Coordinated scheduling and participated in IT project to enable Microsoft multifactor authentication (MFA) in O365 accounts for 500 users.
  • Performed malware remediation to ensure containment of malware on workstations.
  • Configured Sophos antivirus to provide continuous protection for endpoints and mitigate exposure to malware and viruses.
  • Conducted out-of-band patching via Desktop Central on workstations to patch vulnerabilities which managed and reduced risks that existed within environment.
  • Provided administration of AD and O365 accounts for new, existing, and terminated employees or contractors.
  • Supported users with software, hardware, network, and phone issues.
  • Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
IT Support Analyst; Contractor, 01/2018 - 04/2018
Con Edison Solutions Haskell, TX,
  • Converted from contractor to full time employee with Plexus after three months of providing exemplary technical support and customer service.
  • Remediated security risks and malware tickets identified by InfoSec team.
  • Provisioned O365 applications and installed corporate approved software on workstations.
  • Deployed PCs with standard image for new hire workstations and computer swaps.
  • Created and deleted AD user accounts and modified security groups via Active Directory.
  • Documented technical procedures in Service Desk Solutions/Knowledgebase.
  • Provided technical support for Zoom meetings, phones, PC hardware, and corporate approved software.
  • Provisioned Ruckus wireless accounts for guest and mobile user accounts.
Senior Systems Analyst, 01/2015 - 04/2017
  • Interacted with Contract Manager and software vendors in support of software license maintenance and renewals.
  • Successfully executed integration of server infrastructures to facilitate greater optimization and sharing of licenses.
  • Collaborated with cross-functional teams on complex licensing issues and successful execution of Azure VM server migration project.
  • Performed MySQL database queries and generated reports for software usage analysis.
  • Implemented and maintained ACLs and performed audits which resulted in vendor contract compliance.
  • Monitored server logs to detect events of non-compliance, access control, and license denial usage issues.
  • Provided global 24x7x365 technical support to engineering community which resulted in increasing their productivity to ensure NPI deliverables were achieved.
  • Developed and redesigned software asset management processes/flows, managed user license requests.
  • Problem-solved complex license availability issues and installed Flexera software and EDA licenses.
  • Updated Disaster Recovery documentation for annual Disaster Recovery assessment tests.
Master of Science: Information Systems Security, Expected in 2005
Colorado Technical University - Colorado Springs, CO
Bachelor of Science: E-Commerce, Expected in 2003
University of Phoenix - Phoenix, AZ,

CompTIA Security + Certification

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School Attended

  • Colorado Technical University
  • University of Phoenix

Job Titles Held:

  • Associate Security Analyst
  • IT Support Analyst
  • IT Support Analyst; Contractor
  • Senior Systems Analyst


  • Master of Science
  • Bachelor of Science

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