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associate operations engineer resume example with 17+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Telecommunications Engineer with superior technical understanding of cellular technologies, wireless core network infrastructure and IP networking. Extensive background in installation, maintenance, design, documentation and service. Seeking a position to utilize 10+ years of technical experience in networking and troubleshooting.

Skills
  • Cisco IOS, IOS XR, IOS XE, Juniper and Alcatel (CLI)
  • Alcatel SRO, Alcatel SAM, Ruckus SCG, Salira Ge-PON, Sumitomo GePON, Cisco Prime Infrastructure
  • Spectrum, E-Health, HP Network Automation, NYROC, Unified, Microsoft Office, Wireshark, 
    Remedy
  • Proficient in hardening Cisco switches and routers and prevention of layer 2 and layer 3 attacks.

  • Proficient in designing and configuring WAN and WLAN technologies. Advanced TCP/IP configuration and troubleshooting.
  • Proficient in configuration of IPSec site-to-site, MPLS L2 and L3 VPN's using advanced encryption techniques.
  • Proficient in configuration of Cisco zone-based ASA firewalls.
  • Proficient in OSPF, BGP, EIGRP and RIP routing protocols.
Work History
05/2011 to Current Associate Operations Engineer Blizzard Entertainment, Inc. | , ,
  • Provision and troubleshoot a carrier class network providing services for Cellular Back Haul, Dedicated Internet access, Metro Ethernet, VPLS, CWDM, VPN, and voice networks.
  • Responsible for identifying and executing software code upgrades for Cisco and Alcatel equipment in the Cellular Back Haul network.
  • Identify and implement network security best practices using AAA, TACACS+, RADIUS, and Firewalls.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Read technical manuals and literature to stay abreast of new technology.
  • Coordinated installation of all new users and relocations of existing users.

02/2004 to 05/2011 Technical Sales and Support Bright House Networks | City, STATE,
  • Conduct outbound telephone calls, both manually and via predictive dialer to current, recent, and potential customers for the purpose of scheduling ISP installations, disconnects, downgrades and changes in service.
  • Also attempt to upgrade level of cable services, acquire new cable customers, and retain existing customers.
  • Assist customers with PC and desktop application issues related to internet connectivity while maintaining above 97% accuracy rate on all work orders entered into billing system.
  • Field calls from customers ranging from technical support, billing questions, and customer support maintaining the required accuracy percentage on a daily basis. §  Utilize network monitoring tools such as Unified, NYROC, Spectrum, etc. to detect and resolve issues for service technicians and customers division wide.

Education
Expected in 2001 to to Bachelor of Science | Electronics and Communications Engineering ITT Technical Institute, Tampa, Florida GPA:
Electronics and Communications Engineering
Expected in 2005 to to Associate of Science | Computer Electronics ITT TechnicalInstitute, Tampa, Florida GPA:
Science - Computer Electronics Engineering
Certifications

Cisco Certified Network Professional (CCNP)

Alcatel Lucent NRS I

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Resume Overview

School Attended

  • ITT Technical Institute
  • ITT TechnicalInstitute

Job Titles Held:

  • Associate Operations Engineer
  • Technical Sales and Support

Degrees

  • Bachelor of Science
  • Associate of Science

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