associate general manager program management resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

A highly motivated and vision oriented Associate General Manager with 9+ years of experience in Sales,Business Operations and Strategy development. Proven track record of driving revenue growth, managing large teams, and improved customer satisfaction. Looking to leverage my leadership, cross-functional collaboration and problem-solving skills in a fast-paced culture.

  • Business problem solving
  • Project management
  • Change Management
  • Strategic planning and execution
  • Cross functional people management
  • Business analytics
  • Team Leadership Strength
  • Sales Tracking
  • Hiring and Onboarding
  • Financial planning and analysis
  • Vendor negotiation and management
  • Customer relationship management (CRM)
  • Customer Service Management
  • Goal Setting
  • Business Development
  • Microsoft Office suite (Advanced)
  • G Suite (Advanced)
  • SQL
  • Tableau
  • Salesforce
  • Zoom
  • Slack
Associate General Manager - Program Management, 04/2022 to 03/2023
Abbott LaboratoriesRemote, MA,
  • Designed and implemented revenue enablement projects, which included target setting and preparing the plan to help grow the revenue Y-O-Y by 25% to $CAD 85 million
  • Presented weekly performance reviews to the top management including C-level executives, covering various metrics and providing insights on specific focus areas
  • This contributed significantly to our ability to achieve the company's quarterly goals more efficiently
  • Launched initiatives and helped the Product team in automating processes, which helped in improving overall efficiency by 200%
  • Collaborated with business leadership to identify key issues and develop training programs, content, and tools to improve team's productivity and effectiveness
  • Helped the data analytics team build a visual tracking system to ensure the team has real-time visibility of the Company, Zone, City, Business Unit and each stakeholders’ achievements
  • Partnered with cross-functional teams including Finance, Sales, Growth, Product, Strategy, Legal, Central Operations and Marketing to ensure alignment and consistency across the organization.
Delivery Manager, 07/2020 to 03/2022
Minnesota City JobsBreezy Point, MN,
  • In-charge of the entire business operations from order booking till completion of a customer’s dream house
  • Led and managed cross-functional teams of 45 team members comprising of sales, design, operations, customer success & Project Managers and have helped them achieve their OKRs and hand over 500 homes with minimal escalations with an overall Net Promoter Score (NPS) of 90
  • Boosted the M-O-M collections from $CAD 150,000 to $CAD 350,000 for my Business unit translating to a yearly revenue of $CAD 3.5 Million
  • Set the right communication framework amongst all internal stakeholders and maintained relationships with third party vendors and customers
  • Maintained a lean project funnel in the design, production and installation phase.
  • Coordinated with customers directly to plan efficient or special requests.
  • Coached professional development opportunities for team members with career development plans.
City Manager, 03/2019 to 06/2020
HandyBentonville, AR,
  • Responsible for managing the overall P&L for the Enterprise business in Chennai
  • Oversaw a 15-member team in-charge of sales, operations, MIS and customer experience to ensure smooth service to our customers.
  • Boosted the revenue and portfolio of clients by 150% over a period of 1 year.
Senior Operations Manager, 07/2017 to 02/2019
Amarr Garage DoorsButte, MT,
  • Designed a comprehensive plan for the sales and accounting teams with the necessary Key Performance Indicators (KPI) in check
  • Maintained strong relations with existing suppliers to ensure the firms service standards are met.
Operations Manager, 10/2015 to 05/2017
Acadia Healthcare Inc.Scottsdale, AZ,
  • Built the logistics network and expanded GoGoTruck’s presence to all 15 zones of Chennai.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and revenue goals.
  • Worked closely with the sales team to increase the daily order count from 15 to 120.
Marketing Analyst, 06/2012 to 08/2014
Atlas Technical Consultants, Inc.Novi, MI,
  • Conducted Market Research on the trends to identify the needs of potential clients.
  • Recommended actionable improvements to management derived from in-depth KPI analysis.
  • Developed and maintained quality rapport with high-profile accounts.
Project Coordinator, 08/2010 to 10/2011
Bombay Stock Exchange LtdCity, STATE,
  • Identified potential avenues like educational institutions and organizations to introduce the various finance related training programs offered by BSE Institute Ltd.
Education and Training
MBA: Global Logistics and Supply Chain Management, Expected in 08/2015 to SP Jain School of Global Management, UAE - Dubai, Sydney,
Executive Diploma: Logistics and Supply Chain Management, Expected in 04/2014 to Loyola Institute of Business Administration - Chennai,
Bachelor of Commerce: Finance, Expected in 05/2010 to Loyola College - Chennai,

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Resume Overview

School Attended

  • SP Jain School of Global Management, UAE
  • Loyola Institute of Business Administration
  • Loyola College

Job Titles Held:

  • Associate General Manager - Program Management
  • Delivery Manager
  • City Manager
  • Senior Operations Manager
  • Operations Manager
  • Marketing Analyst
  • Project Coordinator


  • MBA
  • Executive Diploma
  • Bachelor of Commerce

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