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Associate Director/ QA / Consultant Resume Example

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ASSOCIATE DIRECTOR/ QA / CONSULTANT
Summary

To secure a career with a respected employer in which I can use my skills, knowledge, experience, strengths and ideas, making a meaningful contribution in a position dedicated as a Customer Service Representative with a motivation to maintain customer satisfaction and contribute to company success

Highlights
  • Exceptional customer service, with strong abilities to make decisions as the result of analyzing information, considering all pertinent facts, and using sound judgment, providing solutions of which guarantee customer satisfaction.
  • Proficient abilities working with diverse individuals, providing solutions needed to achieve goals, seasoned in conflict resolution and consumer satisfaction.
  • Active listening skills
  • Extremely self motivated with strong abilities working independently as well as leading team members, in achieving success, setting and maintaining high performance standards.
  • Superior communication skills
  • Committed to producing high levels of productivity and performance in all areas, displaying energy enthusiasm. Completing in timely and consistent manner.
  • Allocates and uses resources, prioritizing tasks, time and responsibilities to achieve objective.
  • Displays emotional and abilities to withstand pressure on an ongoing basis, dealing with difficult situations while maintaining positive and high performance.

Accomplishments

  • Planned and executed promotional events to market services to new clients, increasing profits of 34%
  • Collaborated with various authorities to ensure the safety of our clients, developing cost efficient strategies, and delivering high-quality service.
  • Consistently recognized by management for providing superior customer service.
  • Received " Vision of the yr award" 2011
  • Effectively managed caseloads of more than 24 clients, and supervised 30 employees at any given time.

Experience
04/2010 to 06/2015
Associate Director/ QA / ConsultantEaton Alliance - City , STATE

  • Identified, developed and evaluated strategies based on knowledge of client asessment and company objectives, to enrich our clients life, assisting them in achieving goals, and live safety within our community.
  • Planned and managed budgets monthly for 30 clients.
  • Charted and recorded information in client files.Tracked client progress notes, monthly summaries, client financial, medical records, staffing ratios
  • Quickly responded to crisis situations when severe mental health and behavioral issues arose.
  • Efficiently gathered information from families and social services agencies to inform development of treatment plans.
  • Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.Administered medication
  • Trained new house managers
  • Provided detailed monthly departmental reports and updates to senior management, funding sources and kept files in compliance. in multiple locations.
  • Addressed negative customer feedback immediately.
  • Provided a high level of product and leadership support to representatives and clients.
  • Routinely prepared and evaluated incident reports to identify problems and areas for improvement.
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Resolved client questions, issues and complaints.
  • Developed rapport with the client base by handling difficult issues with professionalism.
  • Exercises sound judgment when making exceptions to policies to maintain high levels of customer satisfaction.
01/2003 to 06/2009
Team Leader Assistant Team Leader Administrative AssistantRISE Services Inc - City , STATE
  • Direct Support Professional Coordinated housing, medical, transportation, recreational and employment services for individuals with developmental disabilities and mental health issues.
  • Developed weekly schedules for diretc care staff and ensured that hours were being provided as contracted.
  • Addressed negative customer feedback immediately.
  • Counseled employees on work performance issues and infractions of company policy (absenteeism, tardiness, etc.).
  • Hired, trained, and managed a team of 20 to 30 staff setting a tone of teamwork, professionalism and respect.
  • Maintained positive relationships with funding agencies, employers and community contacts.
  • Prepared and submitted monthly progress reports.
  • Responsible for the growth and development of existing program which resulted in an increase in revenue by 70% annually.
  • Payroll and administrative duties Crisis management.
Education
CPR & First Aid Certified *S.O.A.R. Certified *Medical Assistant Certification, Certified Career InstituteCity, State
High School DiplomaBingham High School - State
University Oh Phoenix - City, State
Skills

Account Management, Client Relations, Computer Proficiency, Microsoft Office, Excel, Outlook,Word, Powerpoint

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

73Average
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Strong summary
  • Typos

Resume Overview

School Attended

  • Bingham High School
  • University Oh Phoenix

Job Titles Held:

  • Associate Director/ QA / Consultant
  • Team Leader Assistant Team Leader Administrative Assistant

Degrees

  • CPR & First Aid Certified *S.O.A.R. Certified *Medical Assistant Certification, Certified Career Institute
    High School Diploma

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