Associate Director/ QA / Consultant Resume Example Eaton Alliance

ASSOCIATE DIRECTOR/ QA / CONSULTANT

Summary

To secure a career with a respected employer in which I can use my skills, knowledge, experience, strengths and ideas, making a meaningful contribution in a position dedicated as a Customer Service Representative with a motivation to maintain customer satisfaction and contribute to company success

Highlights

Exceptional customer service, with strong abilities to make decisions as the result of analyzing information, considering all pertinent facts, and using sound judgment, providing solutions of which guarantee customer satisfaction.
Proficient abilities working with diverse individuals, providing solutions needed to achieve goals, seasoned in conflict resolution and consumer satisfaction.
Active listening skills
Extremely self motivated with strong abilities working independently as well as leading team members, in achieving success, setting and maintaining high performance standards.
Superior communication skills

Committed to producing high levels of productivity and performance in all areas, displaying energy enthusiasm. Completing in timely and consistent manner.
Allocates and uses resources, prioritizing tasks, time and responsibilities to achieve objective.
Displays emotional and abilities to withstand pressure on an ongoing basis, dealing with difficult situations while maintaining positive and high performance.

Accomplishments

Planned and executed promotional events to market services to new clients, increasing profits of 34%
Collaborated with various authorities to ensure the safety of our clients, developing cost efficient strategies, and delivering high-quality service.
Consistently recognized by management for providing superior customer service.
Received " Vision of the yr award" 2011
Effectively managed caseloads of more than 24 clients, and supervised 30 employees at any given time.

Experience

04/2010 to 06/2015

Associate Director/ QA / ConsultantEaton Alliance － City , STATE

Identified, developed and evaluated strategies based on knowledge of client asessment and company objectives, to enrich our clients life, assisting them in achieving goals, and live safety within our community.
Planned and managed budgets monthly for 30 clients.
Charted and recorded information in client files.Tracked client progress notes, monthly summaries, client financial, medical records, staffing ratios
Quickly responded to crisis situations when severe mental health and behavioral issues arose.
Efficiently gathered information from families and social services agencies to inform development of treatment plans.
Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.Administered medication
Trained new house managers
Provided detailed monthly departmental reports and updates to senior management, funding sources and kept files in compliance. in multiple locations.
Addressed negative customer feedback immediately.
Provided a high level of product and leadership support to representatives and clients.
Routinely prepared and evaluated incident reports to identify problems and areas for improvement.
Effectively communicated with team members to maintain clearly defined expectations.
Resolved client questions, issues and complaints.
Developed rapport with the client base by handling difficult issues with professionalism.
Exercises sound judgment when making exceptions to policies to maintain high levels of customer satisfaction.

01/2003 to 06/2009

Team Leader Assistant Team Leader Administrative AssistantRISE Services Inc － City , STATE

Direct Support Professional Coordinated housing, medical, transportation, recreational and employment services for individuals with developmental disabilities and mental health issues.
Developed weekly schedules for diretc care staff and ensured that hours were being provided as contracted.
Addressed negative customer feedback immediately.
Counseled employees on work performance issues and infractions of company policy (absenteeism, tardiness, etc.).
Hired, trained, and managed a team of 20 to 30 staff setting a tone of teamwork, professionalism and respect.
Maintained positive relationships with funding agencies, employers and community contacts.
Prepared and submitted monthly progress reports.
Responsible for the growth and development of existing program which resulted in an increase in revenue by 70% annually.
Payroll and administrative duties Crisis management.

Education

CPR & First Aid Certified *S.O.A.R. Certified *Medical Assistant Certification, Certified Career InstituteCity, State

High School DiplomaBingham High School － State

University Oh Phoenix － City, State

Skills

Account Management, Client Relations, Computer Proficiency, Microsoft Office, Excel, Outlook,Word, Powerpoint

Resume Overview

School Attended

Bingham High School
University Oh Phoenix

Job Titles Held:

Associate Director/ QA / Consultant
Team Leader Assistant Team Leader Administrative Assistant

Degrees

CPR & First Aid Certified *S.O.A.R. Certified *Medical Assistant Certification, Certified Career Institute
High School Diploma

Associate Director/ QA / Consultant Resume Example

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