associate director product management resume example with 17+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
As an engineer with 17+ years of working experience, have architected & designed various communications products starting from legacy to next-gen products including SMSC/MMSC to RCS & Unified Communication Systems for multiple Tier-1/2 Service providers across the globe focusing result-oriented successful delivery.
Currently working on a conversational commerce product which is aimed to help the small and micro business owners while providing native message experience to their customers using standard iOS/Android messaging platform aiming for nothing but better customer engagement solution.
Throughout the career, have played an instrumental role in helping the team solving challenging use cases with most possible generic solution which can be futuristic.
Am a quick learner and very good team player who can start working on Day 1 itself with accountability, ownership & responsibility.
Skills
Business Messaging
Product Architecture
Team Leadership
Work Planning and Prioritization
Integration Strategies
Cloud Native
Product Strategy
Unified Communication
Distributed Architecture
Rich Communication Service
Managing Operations and Efficiency
Customer-Centered Product Innovation
Work History
08/2021 to CurrentAssociate Director | Product ManagementEngility Corporation | Eglin Air Force Base, FL,
Lead teams of up to 50 personnel, supervising daily performance, product development progress following agile methodologies.
Ability to translate business use cases into a set of product requirements, develop a product roadmap, and support program. .
Kept operations responsive and agile with proactive troubleshooting and problem-solving of routine and complex concerns.
Liaised with technical counterparts at collaborate & design the product.
Experience of executing strategic product roadmaps and working with cross-functional teams in a highly matrixed environment, or relevant experience in a technology function.
Provided recommendations in development of different technologies and processes.
Engaged analytical subject matter experts outside project teams to drive troubleshooting of critical process-related deviations and enhance process improvements.
Communicated all capacity, sourcing and technology gaps with upper management.
Managed and strengthened laboratory and processes schedules and long-term plans.
Creates opportunity-driven and product-driven roadmap meeting market requirement and expectations.
Working on Cloud Native Technology based products and following micro-services design and architecture.
Have opportunity of working with Team of Apple to discuss and explore Apple Business Message Solutions for customers.
01/2013 to 08/2021Senior Systems ArchitectZs Associates, Inc. | Boston, MA,
Expert in analyzing & evaluating vendor requirements, providing responses & locking the scope of work.
Architect and System Engineer for Advanced Messaging Solution (RCS) based on GSMA RCS UP 1.0/ UP 2.0 / UP 2.x (Rich Communication Suite) and 3GPP IMS. Authored functional requirement specifications for Mavenir's Advanced Messaging (RCS) Solution.
Experience of Leading and executing development of Next-Generation messaging Solution using RESTFul interface.
Provided the design & architecture for implementation of NNI (Network to Network Interface) for RCS Service benefitting millions of subscribers.
Worked cross functionally in collaboration with development, QA, product managers and other teams to deliver Unified Communication and Collaboration (UCC) solution.
Senior System Architect for Unified Communication and Collaboration (UCC) Suite for messaging. Led UCC messaging service technical requirements gathering with customer.
Architect and System Engineer for Advanced Messaging Solution (RCS) based on GSMA RCS UP 1.0/ UP 2.0 / UP 2.x (Rich Communication Suite) and 3GPP IMS.
Established close relationship with top 3 service providers of USA and many others in Europe for RCS service launch to increase messaging growth with rich experience.
Closely worked with team of Google for RCS Client integration with Mavenir's RCS Server.
08/2010 to 01/2013Senior Solutions AnalystContinental | Fairlawn, OH,
Analysis of customer RFP/RFI/SOC and replying these based on Messaging products and Solutions.
Preparing Technical Solutions and Proposals and Technical Presentations.
Analyzing & Preparing Feature Requirement Specifications as Post-sales process to define the deliverables while meeting customer business objectives.
Co-ordinate with R&D team for smooth implementation while ensuring correct and expected result.
Had experience of meeting with more than 15 global customers including tier 1/2 service providers to collect requirements, define scope of work and provide technical presentations to respective stakeholders to secure business deals.
Widely worked for mVAS products of Mobile Messaging solutions like SMSC, SMS Router, SMS Firewall, MMSC, VMS, VAS Cloud, RCS etc
Analyzed existing systems and databases and recommended enhancements to solve business needs.
12/2004 to 08/2010Technical LeadComviva Technologies | City, STATE,
Investigated and addressed system issues to enhance usability and improve functionality.
Mentored junior team members, providing educational expertise on technical concepts.
Led DevOps teams during continuous integration / continuous delivery (CI/CD) processes.
Built product feature lists with customers and internal stakeholders.
Designed and monitored required support structure needed to confirm stable and scalable application rollouts.
Defined parameters for technical development tasks such as API and data acquisitions.
Oversaw installation of software programs and hardware systems to meet requirements for over 5 customers globally.
Education
Expected in 04/2013 to to Master of Science | Software SystemsBirla Institute of Technology And Science, Pilani, India, GPA:
Expected in 08/2004 to to Bachelor of Engineering | Information TechnologyNational Institute of Science & Technology, Odisha, India, GPA:
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