(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Versatile Director with 10+ years of experience in operations and proven success in day-to-day operations. Servant Leader that is passionate about student & customer success. Self-motivated, hands-on, detail and deadline oriented self-starter who handles pressure well and possesses excellent problem-solving and communication skills. Backed by a solid work history and a reputation as a team player that meets all deadlines and exceeds goals and expectations, leads with integrity, and tenaciously drives results. Accomplished in building high-performing teams and inspiring staff to achieve goals.

  • Decision Making
  • Verbal and Written Communication
  • Staff Scheduling
  • Policy Development and Enforcement
  • Assignment Delegation
  • Department Oversight
  • Customer Service Management
  • Quality Assurance
  • Problem Anticipation and Resolution
  • Team Leadership
  • Employee Motivation
  • Focus and Follow-Through
  • Process Development and Streamlining
  • Data Analysis
University of South Florida Tampa, FL Expected in 2001 Bachelor of Arts degree : History - GPA :
Work History
Schneidermans Furniture - Associate Director, Operations & Academic Affairs
Meadowlands, MN, 04/2016 - 09/2021
  • Leveraged experience through vital management positions guiding business to success.
  • Drove operational direction, administrative and cost efficiency and coordination of processes across multiple departments for students - online, ground and hybrid - faculty, staff and employer partners.
  • Supported business growth through strategic planning and process development.
  • Streamlined company processes and procedures while enhancing student success.
  • Directed multiple teams across multiple sites to create a solid, unified and streamlined approach to student and company success.
  • Servant leader focused on continuous improvement with ability to provide direction and guidance through change management process.
  • Decreased error rates in Internal Audits by 35% for all areas.
  • Streamlined company processes and procedures while enhancing customer satisfaction.
  • Formulated analysis assessments to make informed decisions on proposed projects.
  • Met customer service standards and expectations consistently by effectively communicating and actively listening.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Identified areas of concern through root cause analysis, created solutions and implemented resolutions that resulted in increased satisfaction for students, faculty and staff.
  • Eased team transitions and new employee orientation through effective training and development.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Launched staff engagement, gender & ethnicity diversity and cultural programs to increase operational quality.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Developed and maintained relationships with all key partners, both internal and external, and am highly motivated by team success.
  • Connected with students, directly and indirectly, to build relationships and provide intervention and differentiated support so that all students are successful and reach their educational goals.
Everest University Online - Director of Student Finance/Student Accounts
City, STATE, 01/2009 - 06/2016
  • Identified areas of risk and implemented strategies to promote customer service and student support while increasing student satisfaction and NPI scores.
  • Kept institution financially sound by tracking expenses and maintaining detailed records.
  • Boosted effectiveness of department personnel by conferring with Registrar, Student Services and IT teams to rebalance classes, increase resource utilization and integrate new technology.
  • Increased school registrations over 10% YoY with improved promotional approaches, outreach strategies and parent engagement plans.
  • Devised strategies to reduce expenses, modernize operations and revamp procedures to improve institution operations.
  • Strengthened Online and Ground Campus operations by aligning processes to capitalize on new educational trends.
  • Recommended and implemented changes to policy or procedures and advised staff, faculty and students of applicable standards to different situations.
  • Oversaw discounts, third party, debt set off and collection agency accounts.
  • Supervised 45 Student Accounts staff across multiple locations and conducted performance evaluations.
  • Consulted with government regulatory and licensing agencies to verify institutional conformance with applicable standards.
  • Reconciled daily cash receipts to clearing account.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
Premiere Center, LLC/Stephen Welden - General Office Manager
City, STATE, 01/2000 - 01/2009
  • Supervised all products and supplies, inventory control. D
  • Directly managed 3 locations (15-20 employees) and ensured staff and sites maintained credentials by coaching and monitoring.
  • Direct patient care, phlebotomy, vital signs, and program development,
  • Oversaw all marketing and designs, including brand development and online footprint.
  • Maintained compliance with state and federal regulations.
  • Developed and maintained contracts with company lawyers, facilitated new growth with new Licensees.
  • Developed all employee and company training manuals.
Barnie’s Coffee & Tea Company - Store Manager/Citrus
City, STATE, 01/1998 - 01/2000
  • Directed staff of 12-15 employees in high paced retail environment.
  • Performed ordering of all products and supplies, inventory control.
  • Created reports to track sales in all areas and increased sales by 10% YoY.
  • Collaborated with other store managers for new techniques.
  • Functioned as one of three test store for new products, merchandising, marketing and design.
  • Award for highest increase in whole bean sales, companywide in 2000.
  • Completed point of sale opening and closing procedures
  • Rotated merchandise and displays to feature new products and promotions
  • Protected store from loss or theft by setting and enforcing clear security policies
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
  • Reconciled daily sales transactions to balance and log day-to-day revenue

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School Attended

  • University of South Florida

Job Titles Held:

  • Associate Director, Operations & Academic Affairs
  • Director of Student Finance/Student Accounts
  • General Office Manager
  • Store Manager/Citrus


  • Bachelor of Arts degree

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