associate director of strategy success resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
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  • Date of Birth:
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Professional Summary

Dedicated education professional with over 20 years experience in higher education operations, academics, and leadership. Effective and versatile leader that is passionate about learner success. Skilled in educational analysis and collaboration with all members of the organization to achieve goals and objectives that align with an organization's mission and vision.

  • Education Leadership
  • Operations Management
  • Academic Program Management
  • Strategic Planning and Execution
  • Project Management
  • Training and Development
  • Student Success
  • Process Improvement and Implementation
  • Relationship Management
  • Knowledge Base Management
  • Data Analysis
  • Adaptable and Collaborative
  • Writing/Editing
  • Staff Management
  • Excellent Communication
  • Conflict Resolution
Work History
Associate Director of Strategy & Success, 08/2016 - Current
Crain Communications Mountain View, CA,

Associate Director for Strategy and Success, Knowledge Base & Special Projects (10/2019 - Present)

  • Deliver strategy, service, quality, excellence, and innovation in online higher education.
  • Lead project to onboard honors college for online learners.
  • Implement and oversee Guru Knowledge Base solution for key stakeholders at EdPlus.
  • Provide support and leadership for student success initiatives including online math courses, and introductory course and onboarding experience for first year students.
  • Develop and implement programmatic training for top ten ASU Online programs for enrollment staff and curate and build leadership training offerings for the operations department.
  • Use data analytics to evaluate student and academic program performance to make data driven decisions and drive strategy.
  • Led effort to redesign two-week new hire training for EdPlus Enrollment Center
  • Chair multiple hiring committees on behalf of Vice Dean of Academic Initiatives to fill key positions to support ongoing student success initiatives including screening, interviewing, and onboarding functions.
  • Provide project support for special projects and initiatives across the organization.

Associate Director of Academic Program and Portfolio Management (01/2018 – 10/2019)

  • Create vision and strategy to align with ASU's innovative, access-related mission to support development of digital immersion programs.
  • Provide leadership to team of program managers that offer relationship management and consultative support to academic units to support student and programmatic success.
  • Subject matter expertise in digital immersive academic programs, market viability, program management, process improvement, and project management.
  • Created and implemented onboarding process for ASU Online academic programs in cooperation with academic units who offer programs, University Provost’s Office, and other key stakeholders.
  • Partner with colleges, academic units, office of the Provost, academic administration, instructional design and EdPlus leadership and stakeholders to create streamlined processes, procedures, and standards.
  • Develop cohesive relationships, create innovative strategies, and expand offerings while controlling cost and quality.

Project Manager (08/2016 – 01/2018)

  • Developed, implemented, and managed onboarding process for new ASU Online programs.
  • Implemented and facilitated new online program training for enrollment teams in cooperation with academic program leads.
  • Acted as program manager and provided support to W. P. Carey School of Business, Thunderbird School of Global Management, and Walter Cronkite School of Journalism and Mass Communication.
  • Partnered with Graduate College and University Provost's office to align ASU Online program launch strategy with annual academic planning cycle.
  • Transitioned ASU Online program enrollment to new external partner for 65 graduate programs.
Project Editor, 02/2015 - 08/2016
Glynlyon City, STATE,
  • Managed project plan and work of two XML coders, one Subject Matter Expert, and dozens of contractors who developed curriculum.
  • Developed and conducted multiple onboarding training sessions for over 40 contract employees using WebEx to perform authoring, content review, copyediting, and editorial quality review for K-6 curriculum development projects.
  • Executed and managed project plans to develop six new classes over the course of two production cycles, as well as modification, gap fill, and enhancement to language arts, math, history, and science grades 3-6 and credit recovery courses grades K-8.
  • Manage staff and contractor work activities to ensure deliverables are complete, meet quality standards, and meet project deadlines.
  • Coordinate production requirements with media team to ensure all images, direct instruction videos, animations, and other graphic elements are completed by project deadlines and appear and function properly in the learning management system.
  • Collected, analyzed, and reported data regarding the depth of knowledge levels for 28 K-6 courses in language arts, math, history, science, and credit recovery (language arts and math).
  • Performed XML coding using Komodo to complete copyedits and other changes in curriculum development and production applications.
  • Performed multiple functions in curriculum development process including: authoring, content review, copyediting, structural quality review, and release testing to support development and enhancement of K-6 courses throughout production cycle.
  • Recorded K-12 narration for lessons and vocabulary activities delivered in online classroom.
Associate Director of Classroom Operations, 09/1999 - 11/2014
University Of Phoenix City, STATE,

Associate Director of Classroom Operations (7/2008 – 11/2014)

  • Develops and implements strategic plans to increase efficiency and effectiveness within the institution.
  • Makes significant contributions to development, implementation and budget enforcement of departmental activities.
  • Represented Classroom Operations department as presenter for new Academic Affairs Director training in both large group and breakout training sessions.
  • Developed and implemented core competency training to socialize departmental expectations by role.
  • Provided leadership, coaching, and oversight to Reporting and Analysis team to prepare and deliver recurring and ad hoc reporting to support organizational faculty data needs.
  • Led Roster and Calendaring team, responsible for student scheduling, course availability, and weekly roster finalization for over thirty thousand students with strong emphasis on customer service.
  • Led Continuous Improvement team that developed, planned, and facilitated departmental training for new and existing employees to support departmental goals and learning needs.
  • Managed all administrative functions associated with online LMS including student and faculty scheduling, attendance changes, adding and removing students, modifying attendance, resolving grade disputes, and changing grades.
  • Developed and delivered classroom training to support implementation of new online LMS.
  • Managed all aspects of hiring, supervision of personnel, coaching, professional development, and volume management for Classroom Operations Service Center while demonstrating knowledge of laws, guidelines, and regulations.
  • Member of several organizational project teams formed to build technology enhancements and processes to new and existing applications and LMS to support cohorting and optimal class size for online classes.

Academic Affairs Senior Manager (10/2005 – 7/2008)

  • Implemented and oversaw all aspects of academic affairs operations, training, and governance for Orange Lutheran Online High School program.
  • Partnered with Program Director to implement and uphold all academic policies and procedures to ensure they were in alignment with appropriate laws and accreditation guidelines.
  • Managed faculty recruitment, training and scheduling in LMS for online high school.
  • Collaborated in development of online faculty training for new online high school teachers.

Classroom Operations Manager (9/2004 – 10/2005)

  • Responsible for management of over two thousand schedule changes, withdrawals, grade and attendance issues weekly.
  • Implemented creation of course calendars and student scheduling availability for the organization.
  • Oversaw weekly roster finalization for over four thousand students.

Academic Affairs Manager (5/2003 – 9/2004)

  • Led team that developed, tested and implemented revised instructional model to support and increase class size for the institution.
  • Provided leadership to project team that tested and managed online delivery of client training materials (Covey 7 Habits, Berlitz, Six Sigma Black Belt, Orange Lutheran Online High School and Hewlett Packard) in online LMS.
  • Provided leadership to Faculty Workshop team and administered faculty workshops and training to provide professional development opportunities to online faculty.

Faculty Development Administrator (10/2002 – 5/2003)

  • Oversaw two graduate programs in College of Education, Adult and Distance Education and Administration and Supervision.
  • Monitored online forums for both programs to advise and provide guidance and information to faculty regarding program, curriculum, instructional and policy related questions.
  • Reviewed faculty candidate files and made recommendations for course approvals and denials to Director of Academic Affairs.
  • Created and implemented web-based orientation for Administration and Supervision (MAED) program.
  • Collaborated with various departments to plan content area and general faculty meetings by providing timely and relevant information and updates.
  • Provided assistance with student codes of conduct and academic honesty charges and sent out monthly implementation memos regarding course and program changes.

Faculty Recruiter (11/2000 – 10/2002)

  • Reviewed qualifications of faculty candidates based on specified recruiting needs to determine eligibility.
  • Provided assistance with training, mentoring of faculty recruiters and developed procedural training aids for distribution and review.

Academic Counselor (9/1999 – 11/2000)

  • Maintained academic schedules and records for over five hundred nursing students while upholding university's policies and procedures.
Reservation Lead Agent, 08/1996 - 09/1999
Club Med Sales, Inc. City, STATE,
  • Sold Club Med vacation packages and managed escalations within incoming reservation center.

Moderator (Celebrity Panels) 5/2015-5/2019

Phoenix Fan Fusion

  • Moderated Celebrity and author panels for annual Phoenix Fan Fusion and Minnesota Fan Fusion conventions.
Master of Science: Digital Audience Strategy, Expected in 12/2020
Arizona State University - Tempe, AZ,
Status -
Master of Arts: E-Education (Adult Education & Training), Expected in 10/2002
University of Phoenix - Phoenix, AZ,
Status -
Bachelor of Arts: Communication, Expected in 12/1995
Arizona State University - Tempe, AZ,
Status -
AGS: General Studies, Expected in 05/1993
Mesa Community College - Mesa, AZ,
Status -

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Resume Overview

School Attended

  • Arizona State University
  • University of Phoenix
  • Arizona State University
  • Mesa Community College

Job Titles Held:

  • Associate Director of Strategy & Success
  • Project Editor
  • Associate Director of Classroom Operations
  • Reservation Lead Agent


  • Master of Science
  • Master of Arts
  • Bachelor of Arts
  • AGS

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