Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Experienced project manager with excellent communication, documentation, and data management skills for use in business, marketing, education and publishing sectors. Personable professional who works well independently and in team environments. Efficient multi-tasker with proven track record of completing large projects within deadline and under budget. Proficient in Microsoft Office and social media applications. Dedicated to highest of standards as well as learning new skills to optimize performance.

  • Organizational skills
  • Time management
  • Collaboration
  • Communication
  • Project planning
  • Leadership
  • Work ethic
  • People skills
Associate Director of Quality Improvement, 06/2020 - Current
Banner Health Tucson, AZ,
  • Serve as a member of the Senior Leadership team to identify and engage in activities intended to improve the quality of services and supports provided throughout the agency.
  • Work in close partnership with the Service Coordination team to review, update and document internal processes and procedures with consideration for state and federal compliance.
  • Prepare and organize records and summary reports for state quality assurance audits.
  • Represent agency at relevant statewide and state committee meetings to address quality improvement initiatives.
  • Assist with the supervision and oversight of the Quality Improvement department staff.
Quality Improvement Specialist, 08/2017 - 06/2020
Microsoft Corporation Santa Clara, CA,
  • Work with the Director of Quality Improvement to identify and engage in activities intended to improve the quality of services and supports provided throughout the agency.
  • Maintain and quality-check all agency records for program certifications, biannual nursing reviews and incident reports, and provide monthly and quarterly status reports to pertinent stakeholders.
  • Draft, proofread, and revise various agency memos, procedure documents, and audit reports for internal and external use.
Program Manager I/II, 08/2007 - 06/2015
Intertek Santa Fe Springs, CA,
  • Served as direct point of contact between external clients and internal departments for all tasks related to the coordination of both a large-scale, multi-year statewide high school testing program and a small-scale, grant-funded statewide classroom formative assessment performance task writing project.
  • Successfully devised and executed yearly statements of work (SOWs), Microsoft Project schedules, SharePoint documentation, and status reports for projects with yearly budgets ranging from $1–5M.
  • Coordinated all deliverables from numerous content specialists, graphic artists, editors, and print vendors; communicated project status among department supervisors to track resources and mitigate risks.
  • Proofread and edited over 15,000 test items/graphics/passages with corresponding metadata for delivery to customer database; accountable for accurate categorization, quality assurance, and adherence to style specifications while meeting compressed project deadlines.
  • Performed monthly evaluations of project summary budget reports, by division; implemented numerous labor cost-cutting measures while consistently falling under yearly budget threshold (gross margin ~20–30% / year).
  • Served as solutions manager and content contributor for various new business proposals.
Program Assistant, 03/2004 - 08/2007
Cognia (formerly Measured Progress) City, STATE,
  • Assisted program managers with the day-to-day tasks related to the execution of large-scale statewide testing programs.
  • Served as direct liaison with internal departments and external vendors to coordinate printing, shipping and login of test materials for assigned state contracts.
  • Responsible for drafting print specifications and Bill of Material (BoM) documentation, file handoffs between stakeholders, and review/signoff of printer proofs from vendors.
  • Drafted and revised comprehensive instructional “how-to” test administration guides for district personnel and teachers.
  • Proofread and edited numerous test booklets, answer documents, reports, and student questionnaires prior to print production.
  • Coordinated logistics for onsite and offsite WebEx client meetings and group training sessions; participants ranged from 10–100 people.
  • Created, maintained, and quality-checked files and databases containing confidential school and district data; generated and interpreted metadata reports for test item statistics.
Education and Training
Bachelor of Arts: Communication, Expected in 05/1999
University of New Hampshire - Durham, NH,
  • Magna cum laude graduate
  • Phi Beta Kappa Honor Society Member

Graduate Certificate in Project Management; University of New Hampshire (Professional Development & Training)

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  • University of New Hampshire

Job Titles Held:

  • Associate Director of Quality Improvement
  • Quality Improvement Specialist
  • Program Manager I/II
  • Program Assistant


  • Bachelor of Arts

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