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Experienced project manager with excellent communication, documentation, and data management skills for use in business, marketing, education and publishing sectors. Personable professional who works well independently and in team environments. Efficient multi-tasker with proven track record of completing large projects within deadline and under budget. Proficient in Microsoft Office and social media applications. Dedicated to highest of standards as well as learning new skills to optimize performance.
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Banner Health – Tucson, AZ,
- Serve as a member of the Senior Leadership team to identify and engage in activities intended to improve the quality of services and supports provided throughout the agency.
- Work in close partnership with the Service Coordination team to review, update and document internal processes and procedures with consideration for state and federal compliance.
- Prepare and organize records and summary reports for state quality assurance audits.
- Represent agency at relevant statewide and state committee meetings to address quality improvement initiatives.
- Assist with the supervision and oversight of the Quality Improvement department staff.
Microsoft Corporation – Santa Clara, CA,
- Work with the Director of Quality Improvement to identify and engage in activities intended to improve the quality of services and supports provided throughout the agency.
- Maintain and quality-check all agency records for program certifications, biannual nursing reviews and incident reports, and provide monthly and quarterly status reports to pertinent stakeholders.
- Draft, proofread, and revise various agency memos, procedure documents, and audit reports for internal and external use.
Intertek – Santa Fe Springs, CA,
- Served as direct point of contact between external clients and internal departments for all tasks related to the coordination of both a large-scale, multi-year statewide high school testing program and a small-scale, grant-funded statewide classroom formative assessment performance task writing project.
- Successfully devised and executed yearly statements of work (SOWs), Microsoft Project schedules, SharePoint documentation, and status reports for projects with yearly budgets ranging from $1–5M.
- Coordinated all deliverables from numerous content specialists, graphic artists, editors, and print vendors; communicated project status among department supervisors to track resources and mitigate risks.
- Proofread and edited over 15,000 test items/graphics/passages with corresponding metadata for delivery to customer database; accountable for accurate categorization, quality assurance, and adherence to style specifications while meeting compressed project deadlines.
- Performed monthly evaluations of project summary budget reports, by division; implemented numerous labor cost-cutting measures while consistently falling under yearly budget threshold (gross margin ~20–30% / year).
- Served as solutions manager and content contributor for various new business proposals.
Cognia (formerly Measured Progress) – City, STATE,
- Assisted program managers with the day-to-day tasks related to the execution of large-scale statewide testing programs.
- Served as direct liaison with internal departments and external vendors to coordinate printing, shipping and login of test materials for assigned state contracts.
- Responsible for drafting print specifications and Bill of Material (BoM) documentation, file handoffs between stakeholders, and review/signoff of printer proofs from vendors.
- Drafted and revised comprehensive instructional “how-to” test administration guides for district personnel and teachers.
- Proofread and edited numerous test booklets, answer documents, reports, and student questionnaires prior to print production.
- Coordinated logistics for onsite and offsite WebEx client meetings and group training sessions; participants ranged from 10–100 people.
- Created, maintained, and quality-checked files and databases containing confidential school and district data; generated and interpreted metadata reports for test item statistics.
University of New Hampshire - Durham, NH,
- Magna cum laude graduate
- Phi Beta Kappa Honor Society Member
Graduate Certificate in Project Management; University of New Hampshire (Professional Development & Training)
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School Attended
- University of New Hampshire
Job Titles Held:
- Associate Director of Quality Improvement
- Quality Improvement Specialist
- Program Manager I/II
- Program Assistant
Degrees
- Bachelor of Arts
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