Driven ambulatory operations leader experienced in multi-site hospital and provider based specialty operations with a focus on transforming, standardizing, and growing practices. Builds consensus across multiple organizational levels to optimize resources, motivate talent, and control costs within an environment of change. Extensive knowledge of ambulatory operations with proven outcomes to achieve business initiatives and goals.
Skills
Multi-site Operations
Cross-functional Team Leader
Data Analysis
Project Management
Hospital and Provider Based Operations
Budgeting & Financial Management
Stakeholder Management
Tier 1 Leader (Press Ganey Highest Leader Score)
Experience
Associate Director of Operations, 07/2015 - Current Merck & Co., Inc. – Billings, MT,
Directs day to day operations of seven women’s ambulatory clinics and the MUSC Health North Medical Pavilion a roll up of 115 care team members.
Reviews, analyzes, and manages a $10.5 million operations budget.
Oversees revenue generating ultrasound program, driving pro forma justifications for expansion resulting in a 20% increase in scans from FY 20 to FY 22.
Facilitates monthly multi-disciplinary leader practice management oversight committee (PMOC) meeting to drive practice optimization.
Project Manager on relocating and growing a North Charleston Women’s practice on time and within budget.
Partners with stakeholders to plan and execute operational support for yearly growth including 18% in women's ambulatory encounters last year.
Operationalized the first joint Obstetric/Endocrine clinic.
Consolidated multiple women’s health practices while implementing video visit types and protocols during initial COVID pandemic.
Implements and participates in performance improvement activities to improve patient care, clinic efficiencies, and organizational processes to ensure corporate goals are being achieved.
Human Resources: Hiring, performance management, evaluations, engagement, and care team development.
Business Development & Operations Manager, 09/2012 - 07/2015 L3harris – Alpharetta, GA,
Chartered and implemented the first Ambulatory Patient and Family Advisory Council resulting in patients participating in on-going initiatives to improve the patient experience.
Co-chaired and executed complex project resulting in the first integrated ambulatory resource pool to meet clinical staffing needs.
Directly supervised the medical concierge program and staff, MUSC Physicians staffing float pool and multiple project teams.
Managed two women's ambulatory health clinics and opened a third women's clinic in Summerville.
Worked with MUSC Volunteer and Guest Services to establish the first MUSC Physicians ambulatory volunteer program.
Financial responsibility of the shared services budget and served as the interim financial manager twice during vacancies.
Collaborated and organized professional development program for newly integrated ambulatory leaders.
Served on the MUSC Patient Access to Health Care (PATH) steering committee.
Managed and led marketing strategies for MUSC Physicians promoting specialty care for three large multi-specialty operations and nine Carolina Family Primary Care Clinics.
Project team member to relocate multiple ambulatory clinics in Mount Pleasant into MUSC Physicians new East Cooper Medical Pavilion.
Served on leader team to open the first MUSC Physician owned 80K square foot multi-specialty medical pavilion in Mount Pleasant.
Partnered with marketing to create an integrated health system sponsorship process to control costs and leakage.
Responsible for the shared services budget which includes funding for many services supporting ambulatory operations.
Developed quarterly marketing plans to drive patient growth based on referral trends, capacity, and operational readiness.
Developed and launched a marketing campaign to promote a new orthopedic sports medicine performance enhancement program.
Collaborated with local high schools to grow affiliations with Huntsville Hospital's Sports Medicine Program.
Partnered to create and implement an on-going marketing strategy with tactics to promote and expand orthopedic, sports medicine, physical therapy, and wellness center services.
Education and Training
: Clinical Leader Core Curriculum , Expected in 06/2018 - Medical University of South Carolina - Charleston, SC GPA:
: IMPROVE: Lean Six Sigma Yellow Belt Certification , Expected in 11/2017 - Medical University of South Carolina - Charleston, SC , GPA:
Master's of Healthcare Administration: Health Administration, Expected in 04/2012 - Medical University of South Carolina - Charleston, GPA:
Alpha Eta Honor Society Member {Top 20% of Graduating Class with a cumulative GPA of 3.9 or higher}
Upsilon Phi Delta Honor Society Member {Cumulative GPA of 3.5 or higher}
Bachelor of Arts: Communication , Expected in 05/2001 - Auburn University - Auburn, AL GPA:
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