associate director of operations and facilities resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
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Multi-talented professional who applies several years of experience in residence hall operations and facilities and student programming while always advocating for student success. Excellent team leader and problem-solver. Accomplished professional recognized for initiating positive environments where employees/students thrive and succeed.

  • Initiated several years of outstanding leadership and supervision to staff and students
  • Consistently receive high performance evaluations
  • Loyal Team Player/Advocate
  • Strong Student Advocacy Skills
  • Excellent Communication Skills
  • Financial Leadership Skills
  • Vital Staff Development/Programming Skills
  • Strategic Campus Relationships with faculty/staff and students across all areas of campus
Associate Director of Operations and Facilities, 03/2005 to 07/2021
University Of VermontBurlington, VT,
  • Collaborated and worked closely with Building Services Staff and and Facilities to exchange information and support.
  • Initiated, organized, and scheduled all on-campus summer camps and conferences at SCSU.
  • Developed and administered budgets as part of overall financial leadership.
  • Established positive working relationships with vendors to maintain supply chain.
  • Directed all levels of operations management.
  • Oversaw daily performance, training and improvement plans for teams of up to 5 personnel.
  • Supported leadership training for hall director and community advisor teams.
  • Supported continuous process and performance improvement for manufacturing issues, robustness and compliance.
  • Promoted partnerships and drove growth by reaching out to local and regional businesses.
  • Maintained communication and information exchange with technical counterparts at CRO/CMO and other global sites.
  • Arranged business review meetings for senior leadership and student organizations through collaboration with joint operation and joint steering teams.
Director of Student Development/Special Events Coordinator, 06/2001 to 02/2005
Nova Southeastern UniversityCity, STATE,
  • Prepared, monitored, and maintained event budgets.
  • Maintained close communication with clients to mitigate service issues and enhance overall communication.
  • Organized special events, speakers and venues, budgets, guest lists, catering and event timelines.
  • Hired and trained staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
  • Selected event materials which aligned with clients' requests and vision.
  • Administered contracts to deliver outstanding vendor coordination, timeline development, budgeting, and day of coordination services.
  • Assessed event success and identified improvement areas through client feedback.
  • Paid and settled vendors, venues, staff, and contracted services.
  • Marketed and publicized special events in social calendars.
  • Improved results continuously by conducting thorough reviews of events' successes and failures.
Director of Residential Life, 06/1998 to 06/2001
Lynn UniversityCity, STATE,
  • Directed, coordinated, and evaluated activities of personnel, including support staff within academic institutions, departments, and alumni organizations.
  • Supervised 830 residential students and four professional staff members.
  • Advised students on issues such as course selection, progress toward graduation and career decisions.
  • Planned, administered, and controlled budgets to maintain accurate financial records and produce financial reports.
  • Improved individual departments by working closely with campus partners to reorganize class loads, promote resource utilization, and modernize equipment and enhancements to our program.
  • Boosted registrations numbers by improving promotional, outreach and parent engagement strategies.
  • Enhanced business operations by realigning procedures with changing trends in education.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face, email, or through phone conversations.
Education and Training
Master of Arts: Higher Education, (Administration And Supervision), Expected in 05/1992 to Plymouth State University - Plymouth, NH,
Bachelor of Science: Sociology/Psychology, Expected in 05/1989 to St Cloud State University - St Cloud, MN,
Activities and Honors
  • Voted Big Brothers/Big Sisters overall volunteer award of the year for the State of Minnesota and Central MN in 2018.
  • Active volunteer at Christ Church Newman Center where I engage with students helping to improve their faith and help them feel a sense of community and belonging.
  • Honored with the Distinguished P.A.T. (Professional, Administrative and Technical) staff award at Plymouth State University, the highest award bestowed upon a staff member, 1989.
  • Advised/supported and helped college students in areas of student advising, judicial matters, personal struggles, business and financial aid issues, academic difficulty, food and housing insecurities and advocating for their support/success at the University.

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Resume Overview

School Attended

  • Plymouth State University
  • St Cloud State University

Job Titles Held:

  • Associate Director of Operations and Facilities
  • Director of Student Development/Special Events Coordinator
  • Director of Residential Life


  • Master of Arts
  • Bachelor of Science

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