associate director of operations resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Highly knowledgeable leader, experienced managing staff, and diverse adult population. Well versed in social services as it pertains to staffing, operations, and logistics areas of social services. I’m proficient in various theoretical perspectives in individual needs and assistance. Valuable contributor well versed in establishing relationships and focusing on targeted outcomes. Practice effective empathetic communication, able to connect with diverse populations. Also work towards maintaining status quo in high stress or adverse environment, with strong work ethic, human touch, and pragmatic intelligence.
Key Accomplishments
05/2019 to 08/2020
Associate Director of OperationsConcentrix – Blackfoot, ID,
Supervised approximately 30-35 staff working in maintenance, kitchen, and linen departments.
Conducted walk through with facility coordinator to assess repairs needed throughout facility.
Facilitated managers/customer service workers meetings on monthly basis to update staff on changes to department(s) policy as per agency, and Department of Homeless Services.
Attended bi-weekly meetings with Sector Director to discuss concerns that may affect upkeep of building.
Collaborated with Facility Coordinator on fire drills, emergency evacuation plans, and preparation of inspections.
Ensured adequate coverage for staff taking time off and call outs.
Generated weekly and monthly staff schedules.
Coordinated with training department to ensure that staff were in compliance with all trainings.
Conferred with Sector Director on issuing corrective actions and termination of staff.
Worked with multiple outside vendors and contractors to ensure building was maintained, and up to funders standards.
Collaborated daily with medical providers to ensure that client health concerns were met.
Worked closely with Housing Specialist to ensure proper coding of clients for family reunification, and moving to housing.
Worked with Case Management to ensure that orientation packages of new clients were ready to begin assessment process.
Developed relationship with Human Resources Department for recruitment, interviewing, and hiring of new staff.
Worked closely with departments to ensure that there was enough supplies for day to day activity, as well as preparation for crisis situations.
Facilitated weekly/bi-weekly documented supervisions of staff.
Periodically conducted walk through with DHSPD and reported on overall wellbeing of facility.
Completed monthly reports in accordance with Quality Assurance Department’s standards.
05/2018 to 05/2019
OPERATION’S MANAGERBoise Cascade – Wheatland, PA,
Monitored 10-15 staff checking clients that are entering facility, on varying shifts.
Screen orientation packages completed by clients.
Assist staff with distributing beds and linens to clients.
Oversee nightly census of clients in facility, and reported to Vacancy Control.
Escort outside vendors and law enforcement entering site for business purposes.
Generated incident reports to specifications of agency policy as well as funders.
Conducted supervision, corrective actions of customer service workers.
Conduct walk through of building with staff to ensure safety of clients.
Facilitated operations staff meetings.
Reassigned clients to permanent shelter setting.
07/2016 to 05/2018
SHIFT SUPERVISORHENRY STREET SETTLEMENT – City, STATE,
KEY ACCOMPLISHMENTS:.
Trained, conducted performance evaluations and supervised 5-10 staff.
Screened and interviewed clients; complete application for intake services.
Collect basic data and obtain additional information from other agencies.
Managed facility of homeless clients with mental health and/or substance abuse issues.
Conduct client assessments and prepare reports concerning change in conditions.
Prepare daily/weekly/monthly reports.
Develop practical service plans for clients.
Participate in inter-disciplinary team meetings to discuss client cases.
Document and follow-up on incident reports.
Maintained client data and census logs and ensure records are up-to-date.
Prepare and maintain accurate expenditure records.
Established cooperative relationships among program units by communicating information, responding to request, building rapport and participating in team problem-solving methods.
07/2008 to 04/2016
EVENING/WEEKEND SUPERVISORCOMMUNITY ACCESS – City, STATE,
Responsible to ensure delivery of exceptional services were provided to clients of four CR Houses.
Supervised employees, including interviewing, hiring, training, coaching, assessing performance, delegating tasks, and delivering feedback as appropriate.
Led meetings with Program Directors to evaluate and model curriculum of future Housing Counselor trainings.
Maintained position of composure during crisis interventions to ensure safety of residents and staff, and to minimize risk.
Managed conflict, conducting mediations between staff to maintained positive work environment, and supported employee engagement.
Effectively accomplished routine daily tasks, including responding to emails, incident reports, log entries, and general chart notes.
Created and implemented tools to confirm medication monitoring system was up to date, training staff on process and procedures as appropriate.
Provided staff coverage for homes on 24/7 basis, ensuring appropriate levels of staff in attendance to support needs of clients.
Education
Expected in 2023 to to
Certified: CPR/AED, 10/2021: Certificate - New York, NY, GPA:
Expected in 11/2020 to to
Mental Health-First Aid, Exp.: Certificate - New York, NY, GPA:
Expected in 05/2004 to to
Bachelor of Arts: Psychology College of New Rochelle - New Rochelle, NY GPA:
Expected in to to
Proficiency in: Microsoft Office, CARES and AWARDS Systems: Computer Systems - New York, NY, GPA:
Professional Summary
Experienced Associate Director of Operations with over 15 years of experience in social services. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Practice team orientated, effective communication, conflict resolution, supervisory, scheduling, mediation, flexibility skills .
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Resume Overview
School Attended
Certificate
Certificate
College of New Rochelle
Computer Systems
Job Titles Held:
Associate Director of Operations
OPERATION’S MANAGER
SHIFT SUPERVISOR
EVENING/WEEKEND SUPERVISOR
Degrees
Certified: CPR/AED, 10/2021
Mental Health-First Aid, Exp.
Bachelor of Arts
Proficiency in: Microsoft Office, CARES and AWARDS Systems