associate director of internal communications resume example with 14+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Ability to develop and implement highly effective strategic communications plans
Strong executive presence and ability to work under pressure and with many styles of executives, program managers and subject matter experts in a matrix organization
Writing, interviewing and editing skills; knowledge of AP style; writing for mass internal employee audiences
Strong interpersonal skills; positive, energetic and open minded
Speed, flexibility and adaptability and ability to work under pressure in a fast-paced environment
Solid knowledge and skills with related applications such as Microsoft Office Suite, content management systems, social media platforms, etc
Develop trusted relationships with, and an understanding of, the internal audience to ensure any material is written in a way that is relevant and easy to understand for employees
Work History
05/2014 to 03/2020Associate Director of Internal CommunicationsGreater Baltimore Medical Center | Towson, MD,
Worked with the VP of Corporate Communications to develop and manage company-wide strategic internal communications plan and employee engagement initiatives. Supported development and tracking of metrics and success criteria for communications programs and activities, and adjusted strategy and approach accordingly.
Created and delivered content for all employee communication efforts, including: writing and editing executive messages, employee town hall meetings, organizational announcements, presentations, articles, scripts and project-specific communications as needed
Managed company-wide editorial calendar to promote consistent, aligned and on-brand messaging across internal channels
Acted as Editor-in-Chief, content strategist and owner of company Intranet, BioWeb, including content, technology, metrics and governance
Partnered with internal stakeholders and PR agency to develop corporate social media content and response protocols
Led the redesign of the company intranet, BioWeb as well as the corporate website (biomarin.com) to ensure alignment with the employer brand
Managed day-to-day internal communications issues supporting 3,000 employees worldwide. Collaborated with internal stakeholders from across the company to promote various news and initiatives
Provided strategic counsel to high-level management. Lead communications efforts on organizational change initiatives
Managed strategic planning and delivery of corporate events such as global town halls, lunch and learns, celebratory milestones and employee engagement activities
Helped launch the company's first-ever employee only podcast- Rare Resolve- as a new way to share insights on the company’s future direction
Managed PR agency, consultants and budget to support internal corporate communications initiatives
01/2013 to 02/2014ConsultantUrban Science | Long Beach, CA,
Conducted research for global IT foundation to assess its market penetration targeted to 2,560 U.S. universities. My work included analyzing government census data, competitors, demographic data, customer interviews, commercial research reports and SWOT findings and providing recommendations for the marketing communication plan.
Delivered strategic communication plan for pharmaceutical client to launch a new global change program. Work also included providing stakeholder analysis, leader counsel, key messages, tactics and approach developed stakeholder content, executive communications and manager’s toolkit.
10/2006 to 06/2012Senior Manager, Medical and R&D CommunicationsAdvisor Group | Oakdale, MN,
Collaborated with R&D Communications Team, HR, and executive leadership to comprehensive global communications plans for major units and divisions to drive business initiatives.
Member of the Pharmaceutical Sciences Executive Team. Successfully defined and implemented internal communication strategies for major organizational restructures, site closures and merger that impacted more than 3,000 colleagues.
Counseled and received leader buy-in on communications approach; shaped messaging with HR, media relations and other business partners to build stakeholders’ trust and sense of company contribution.
Managed the development and launch for unit’s first ever customer- facing website as part of an internal marketing campaign to attract new business unit clients. Oversaw project plan, deadline milestones, cross-functional team, budget, vendor selection, content development and promotion.
Collaborated with HR to plan and launch a new Worldwide R&D Achievement Award program as part of a new cultural initiative.
05/2004 to 04/2006Senior Communications SpecialistJohnson & Johnson | City, STATE,
Partnered with the product teams to develop and execute internal awareness campaigns (e.g. Walk in My Shoes, Strength for Caring). Supported external events as needed.
Developed campaign launch for new intranet site; formalized content owner process and assessed web trends reports.
Education
Expected in to to Master of Arts | Corporate & Public CommunicationSeton Hall University, South Orange, NJGPA:
Expected in to to Bachelor of Arts | JournalismLehigh University, Bethlehem, PAGPA:
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