LiveCareer-Resume

associate director of events resume example with 6+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Motivated Associate Director of Events with demonstrated knowledge of hospitality best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing five years of experience in field and ready to take on challenging, growth-oriented role with [Company].

Skills
  • Sales and marketing
  • Strategic planning
  • Staff management
  • Problem resolution
  • Project organization
  • Business development
Work History
10/2019 to Current Associate Director of Events Hyatt Hotels Corp. | Kansas City, MO,

-Sell and Manage all Event Sales bookings
-Achieve individual booking goals and has overall responsibility for achieving property event goals
-Responsible for short and long term planning and the management of Event Planning Team
-Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
-Maintain or exceed budgeted sales and profits in all event areas
-Develop and implement effective marketing plans for generating catering revenues
-Experience evaluating each piece of event business to ensure business can be properly serviced
-Ability to put together creative and innovative menus based on skills of the kitchen
-Train, supervise and work with event staff, in order to solicit and book banquet and event functions, as well as the planning, merchandising and execution of the functions
-Work closely with Banquet Manager and their team to create and ensure quality levels are being met on a daily basis as well as enhancing overall banquet set-ups
-Leads event team to build long-term, value-based customer relationships that enable achievement of hotel event sales objectives
-Administer all phases of the event department, including but not limited to sales, planning, marketing, servicing and administrative procedures
-Coach and counsel employees to reflect Hyatt service standards and procedures

11/2017 to 10/2019 Event Sales Manager Circuit Of The Americas | Del Valle, TX,

-Handle large market event only business or social events
-Reach or exceed revenue quotas on a consistent basis by soliciting food, beverage and meeting room rentals from local markets and convention affiliates
-Understand hotel booking guidelines and Definite Booking Request/Space Release process
-Conduct hotel tours, planning meetings and tastings for upcoming events and close future business
-Participate in all scheduled hotel meetings (as required) including Staff, Resume Review, Tentative Review, 1:1’s, Department Meeting
-Assist in the process of accurately completing revenue forecasts
-Exceed client’s expectations of service as measured in our Medallia Customer Service survey
-Coordinate with all hotel departments to ensure smooth operation relative to special events utilizing the hotel meeting facility and sleeping rooms.
-Provide accurate, concise and timely information to all hotel departments through various methods of communication (Event Orders, Group Detail Reports, Diagrams, E-mail, Memos and Forms)
-Monitor standards for decor and constantly striving for new and more creative ways to decorate events
-Report on deficient repair and maintenance in all public space and equipment
-Maintain a high profile within the local business community through involvement in associations and service organizations
-Participate in Marketing Meetings and started a marketing campaign about #WeddingWednesdays on the hotel's social media
-Teach New Orientation for new employees and demonstrate the importance of the Hyatt brand
-Manager of the Quarter for 2018
-Elite Performer as Event Sales Manager for 2018
-Attended New Hire Manager Training in 2017, Wedding Specialist Training in 2017, and SELL Training in 2019

08/2016 to 11/2017 Event Sales Manager Circuit Of The Americas | Del Valle, TX,

-Reach or exceed revenue quotas on a consistent basis by soliciting food, beverage and meeting room rentals from local markets and convention affiliates
-Understand hotel booking guidelines and DBR/space release process
-Conduct hotel tours, planning meetings and tastings for upcoming events and close future business
-Participate in all scheduled hotel meetings (as required) including Staff, Resume Review, Tentative Review, 1:1’s, Department Meeting
-Assist in the process of accurately completing revenue forecasts
-Exceed client’s expectations of service as measured in our Medallia Customer Service survey
-Coordinate with all hotel departments to ensure smooth operation relative to special events utilizing the hotel meeting facility and sleeping rooms.
-Provide accurate, concise and timely information to all hotel departments through various methods of communication (EOs, GDRs,E-mail, Memos and Forms)
-Monitor standards for decor and constantly striving for new and more creative ways to decorate events
-Report on deficient repair and maintenance in all public space and equipment
-Maintain a high profile within the local business community through involvement in associations and service organizations

09/2014 to 08/2016 Event Planning and Billing Coordinator Hyatt Regency Monterey | City, STATE,

-Assist three Event Planning Managers with administrative support as well as event detailing, group reservations and final billing
-Handle all group billing and work closely with multiple departments including: Food and Beverage, Audio Visual, Banquets and Finance
-Work closely with the Sales Department regarding group contracts and payment plans for each company or organization
-Communicates effectively with clients and provides exceptional customer service to ensure great experience
-Learns each events objectives, strategies, and deliverables from conception to execution
-Representative of the Safety Committee for the Events Department and take part in monthly meetings and walk throughs

Education
Expected in 05/2013 to to Bachelor of Science | Marketing And Management Sonoma State University, Rohnert Park, GPA:

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Resume Overview

School Attended

  • Sonoma State University

Job Titles Held:

  • Associate Director of Events
  • Event Sales Manager
  • Event Sales Manager
  • Event Planning and Billing Coordinator

Degrees

  • Bachelor of Science

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