Patient-oriented, clinical director with 5+ years experience recruiting, developing, and managing clinical staff while planning and organizing activities consistent with facility goals and mission. Effective influencer and team leader with a focus on developing high standards of practice, evaluating patient care for effectiveness, and implementing necessary changes to programs and policies. Driven, compassionate, and empathetic healthcare professional seeking to leverage background into a Senior Practice Manager position with a progressive organization.
Skills
Patient Focus
Customer Service
Fast-Paced Environments
EHR Systems knowledge
CPR/First Aid Certified
Staff Training Experience
Continuous Quality improvement
Budgeting
Leadership Communication Skills
Process Improvement Strategies
Trained New Employees
Microsoft Office
Customer Satisfaction
Database management
Works well under pressure
Dental materials knowledge
Effective staff coaching and management
Medical/Dental Terminology
Excellent written/verbal communication skills
Driving continuous improvement
Identifying best practices
Policy and program development expertise
Strong Leadership Qualities
Teamwork / Collaboration
Operations Experience
Work History
Associate Director of Clinical Affairs, 06/2017 to Current Johns Hopkins Bayview Medical Center – Baltimore, MD,
Analyzed patient data and outcomes and compiled into reports for submission to supervisor
Resolved staffing issues by recruiting and hiring top-level talent
Supervised team of 30+ in delivery of patient care
Monitored and coordinated daily patient care activities, including EHR review, scheduling, sterile processing, and infection control
Coordinated services between multiple departments to facilitate continuity of care
Used dynamic communication, effective leadership and mentorship to liaise between management, clinical staff and community
Maintained patient records and ensured patient privacy and clinical compliance
Evaluated patient care needs, prioritized treatment and maintained patient flow
Made strategic decisions to better allocate resources
Researched and implemented quality improvements, increasing positive patient outcomes
Led complete review of operational costs and potentially wasteful practices, resulting in increased production and lower overhead
Tracked inventory continually, maintained constant awareness of levels and performed formal inventory review quarterly
Prepared patient records and consent forms for attorney approval
Effectively controlled release of proprietary and confidential information for general client lists
Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations
Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact
Assistant Director of Patient Services, 08/2015 to 05/2017 Huntington Hospital – La Canada, CA,
Establishes clinic schedules, task assignments and allocation of staff resources, space and equipment to ensure high quality and effective patient care
Managed day to day work flow of patient care not limited to 100 patient appointments daily within Oral Health Center including staff scheduling, patient scheduling, patient care information systems, dental records, referrals and authorizations, and operational control (audit) systems
Recruit, hire, train and conduct performance reviews of clinical support staff
Provides both mentoring and ongoing clinical skills training for support staff
Built solid team environment by being hands-on motivator and provide high standard of work and quality patient care
Ensures dental patient care support staff complies with university, state and federal regulations including those related to infection control and patient confidentiality
Serves as liaison / ombudsman for patients, faculty, students and staff as it relates to clinical activities. Seeks resolution for patient issues then delegates situations needing faculty resolution to appropriate faculty or dean
Assists in development and enforcement of clinic policy and procedures
Works collaboratively with administration, clinical faculty and staff to meet operational goals for quality and performance and to implement necessary corrective measures
Effectively communicates with Associate Dean of Clinical Education and Patient Care regarding patient comprehensive care goals and plans, operational activities and issues, staff feedback and concerns, and problem solving
Participates in annual operational budgeting process and effectively manages resources to achieve objectives within established budget parameters
Identifies and recommends to Associate Dean of Clinical Education and Patient Care, process and productivity improvements initiatives that are designed to enhance customer satisfaction, clinical quality and operational cost-effectiveness
Work on special projects and other duties as assigned
Pursues professional growth and maintains competence through participation in outside seminars and workshops, professional organizations and other professional development activities
Conducted analysis to address failed appointment rate which led to decline in failed appointments to under 10%
Prepared patient records for attorney review
Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations
Effectively controlled release of confidential information
Patient Care Coordinator, 12/2014 to 08/2015 Kaiser Permanente – Gilroy, CA,
Managed 4-Comprehensive Care Group Practice consisting of 16+ student providers
Coordinated patient and procedure assignments in collaboration with faculty
Managed patient and student clinician appointments
Provided consultative guidance to students regarding business transactions
Engaged in and supported process of Risk Management and Quality Assurance
Facilitated patient record audits
Acted as liaison between patient, student, and business office- resolution of outstanding balance collections
Provided group practice report management and follow up
Lead axiUm system business continuity plan within practice in event of clinic information system failure
Served as primary patient contact for patient questions or concerns and seeks follow up information as needed to resolve inconsistencies
Contributed to patient centered/student centered educational mission of College of Dental Medicine
Ensured student clinicians and faculty operate in organized manner to provide patient care in safe environment following OSHA and CDC guidelines for dentistry and bloodborne pathogens
Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.
Explained upcoming treatment preparation, instructions and other facts to patients.
Worked with patients and families to develop future plans and discuss care actions.
Worked closely with patients to ensure excellent and direct individualized patient care.
Monitored ongoing care and proactively corrected problems.
Acted as main point of contact for patients, doctors and hospital staff by closely reviewing ENH and maintaining high levels of communication.
Completed documentation of care, clinical actions and patient activities.
Liaised between departments to facilitate effective communication.
Connected patients with available community and charitable resources.
Resolved issues such as billing or communication problems that could affect care.
Worked with patients to ensure effective scheduling of tests and procedures.
Delivered excellent patient experiences and direct care.
Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
Maintained confidentiality of patient data and condition at all times to safeguard health information.
Encouraged patients to schedule recommended tests and procedures.
Measured effectiveness with team and implemented recommendations for long term improvements.
Cross-trained to support other staff with emphasis on establishing patient rapport and developing relationships with external partners.
Certified Dental Assistant, 03/2014 to 08/2015 University Of New England-College Of Dental Medici – City, STATE,
Performed chairside dental assisting duties to include operatory set-up and breakdown
Maintained patient records through axiUm
Exposed digital diagnostic images using MiPacs
Followed infection control guidelines set by clinic, OSHA, and CDC
Sharpened and sterilized dental instruments
Assisted dentist in management of medical or dental emergencies when necessary
Supported administration
Exhibited professional appearance and demeanor
Supported educational mission of clinical faculty, including role modeling and teaching of students
Maintained master calendar and scheduled new appointments based on provider availability
Education
Bachelor of Science: Public Health, Expected in Southern New Hampshire University - Manchester, NH, GPA:
Certificate: Dental Assisting, Expected in 2002 York County Community College - Wells, ME, GPA:
Affiliations
American Dental Education Association (ADEA)
Association for Professionals in Infection Control and Epidemiology (APIC)
Dental Assistant National Board (DANB)
Organization for Safety, Asepsis and Prevention (OSAP)
Certifications
Maine
Board of Dental Examiners-Dental Radiogpraher (RAD) Certified
Dental
Assistant National Board-Certified Dental Assistant (CDA)
York County Community College-Dental Assisting
Certificate
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