Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Patient-oriented, clinical director with 5+ years experience recruiting, developing, and managing clinical staff while planning and organizing activities consistent with facility goals and mission. Effective influencer and team leader with a focus on developing high standards of practice, evaluating patient care for effectiveness, and implementing necessary changes to programs and policies. Driven, compassionate, and empathetic healthcare professional seeking to leverage background into a Senior Practice Manager position with a progressive organization.

  • Patient Focus
  • Customer Service
  • Fast-Paced Environments
  • EHR Systems knowledge
  • CPR/First Aid Certified
  • Staff Training Experience
  • Continuous Quality improvement
  • Budgeting
  • Leadership Communication Skills
  • Process Improvement Strategies
  • Trained New Employees
  • Microsoft Office
  • Customer Satisfaction
  • Database management
  • Works well under pressure
  • Dental materials knowledge
  • Effective staff coaching and management
  • Medical/Dental Terminology
  • Excellent written/verbal communication skills
  • Driving continuous improvement
  • Identifying best practices
  • Policy and program development expertise
  • Strong Leadership Qualities
  • Teamwork / Collaboration
  • Operations Experience
Work History
Associate Director of Clinical Affairs, 06/2017 to Current
Johns Hopkins Bayview Medical CenterBaltimore, MD,
  • Analyzed patient data and outcomes and compiled into reports for submission to supervisor
  • Resolved staffing issues by recruiting and hiring top-level talent
  • Supervised team of 30+ in delivery of patient care
  • Monitored and coordinated daily patient care activities, including EHR review, scheduling, sterile processing, and infection control
  • Coordinated services between multiple departments to facilitate continuity of care
  • Used dynamic communication, effective leadership and mentorship to liaise between management, clinical staff and community
  • Maintained patient records and ensured patient privacy and clinical compliance
  • Evaluated patient care needs, prioritized treatment and maintained patient flow
  • Made strategic decisions to better allocate resources
  • Researched and implemented quality improvements, increasing positive patient outcomes
  • Led complete review of operational costs and potentially wasteful practices, resulting in increased production and lower overhead
  • Tracked inventory continually, maintained constant awareness of levels and performed formal inventory review quarterly
  • Prepared patient records and consent forms for attorney approval
  • Effectively controlled release of proprietary and confidential information for general client lists
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations
  • Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact
Assistant Director of Patient Services, 08/2015 to 05/2017
Huntington HospitalLa Canada, CA,
  • Establishes clinic schedules, task assignments and allocation of staff resources, space and equipment to ensure high quality and effective patient care
  • Managed day to day work flow of patient care not limited to 100 patient appointments daily within Oral Health Center including staff scheduling, patient scheduling, patient care information systems, dental records, referrals and authorizations, and operational control (audit) systems
  • Recruit, hire, train and conduct performance reviews of clinical support staff
  • Provides both mentoring and ongoing clinical skills training for support staff
  • Built solid team environment by being hands-on motivator and provide high standard of work and quality patient care
  • Ensures dental patient care support staff complies with university, state and federal regulations including those related to infection control and patient confidentiality
  • Serves as liaison / ombudsman for patients, faculty, students and staff as it relates to clinical activities. Seeks resolution for patient issues then delegates situations needing faculty resolution to appropriate faculty or dean
  • Assists in development and enforcement of clinic policy and procedures
  • Works collaboratively with administration, clinical faculty and staff to meet operational goals for quality and performance and to implement necessary corrective measures
  • Effectively communicates with Associate Dean of Clinical Education and Patient Care regarding patient comprehensive care goals and plans, operational activities and issues, staff feedback and concerns, and problem solving
  • Participates in annual operational budgeting process and effectively manages resources to achieve objectives within established budget parameters
  • Identifies and recommends to Associate Dean of Clinical Education and Patient Care, process and productivity improvements initiatives that are designed to enhance customer satisfaction, clinical quality and operational cost-effectiveness
  • Work on special projects and other duties as assigned
  • Pursues professional growth and maintains competence through participation in outside seminars and workshops, professional organizations and other professional development activities
  • Conducted analysis to address failed appointment rate which led to decline in failed appointments to under 10%
  • Prepared patient records for attorney review
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations
  • Effectively controlled release of confidential information
Patient Care Coordinator, 12/2014 to 08/2015
Kaiser PermanenteGilroy, CA,
  • Managed 4-Comprehensive Care Group Practice consisting of 16+ student providers
  • Coordinated patient and procedure assignments in collaboration with faculty
  • Managed patient and student clinician appointments
  • Provided consultative guidance to students regarding business transactions
  • Engaged in and supported process of Risk Management and Quality Assurance
  • Facilitated patient record audits
  • Acted as liaison between patient, student, and business office- resolution of outstanding balance collections
  • Provided group practice report management and follow up
  • Lead axiUm system business continuity plan within practice in event of clinic information system failure
  • Served as primary patient contact for patient questions or concerns and seeks follow up information as needed to resolve inconsistencies
  • Contributed to patient centered/student centered educational mission of College of Dental Medicine
  • Ensured student clinicians and faculty operate in organized manner to provide patient care in safe environment following OSHA and CDC guidelines for dentistry and bloodborne pathogens
  • Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.
  • Explained upcoming treatment preparation, instructions and other facts to patients.
  • Worked with patients and families to develop future plans and discuss care actions.
  • Worked closely with patients to ensure excellent and direct individualized patient care.
  • Monitored ongoing care and proactively corrected problems.
  • Acted as main point of contact for patients, doctors and hospital staff by closely reviewing ENH and maintaining high levels of communication.
  • Completed documentation of care, clinical actions and patient activities.
  • Liaised between departments to facilitate effective communication.
  • Connected patients with available community and charitable resources.
  • Resolved issues such as billing or communication problems that could affect care.
  • Worked with patients to ensure effective scheduling of tests and procedures.
  • Delivered excellent patient experiences and direct care.
  • Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
  • Maintained confidentiality of patient data and condition at all times to safeguard health information.
  • Encouraged patients to schedule recommended tests and procedures.
  • Measured effectiveness with team and implemented recommendations for long term improvements.
  • Cross-trained to support other staff with emphasis on establishing patient rapport and developing relationships with external partners.
Certified Dental Assistant, 03/2014 to 08/2015
University Of New England-College Of Dental MediciCity, STATE,
  • Performed chairside dental assisting duties to include operatory set-up and breakdown
  • Maintained patient records through axiUm
  • Exposed digital diagnostic images using MiPacs
  • Followed infection control guidelines set by clinic, OSHA, and CDC
  • Sharpened and sterilized dental instruments
  • Assisted dentist in management of medical or dental emergencies when necessary
  • Supported administration
  • Exhibited professional appearance and demeanor
  • Supported educational mission of clinical faculty, including role modeling and teaching of students
  • Maintained master calendar and scheduled new appointments based on provider availability
Bachelor of Science: Public Health, Expected in
Southern New Hampshire University - Manchester, NH,
Certificate: Dental Assisting, Expected in 2002
York County Community College - Wells, ME,

American Dental Education Association (ADEA)

Association for Professionals in Infection Control and Epidemiology (APIC)

Dental Assistant National Board (DANB)

Organization for Safety, Asepsis and Prevention (OSAP)


Maine Board of Dental Examiners-Dental Radiogpraher (RAD) Certified

Dental Assistant National Board-Certified Dental Assistant (CDA)

York County Community College-Dental Assisting Certificate

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Resume Overview

School Attended

  • Southern New Hampshire University
  • York County Community College

Job Titles Held:

  • Associate Director of Clinical Affairs
  • Assistant Director of Patient Services
  • Patient Care Coordinator
  • Certified Dental Assistant


  • Bachelor of Science
  • Certificate

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