Associate Director, International Legal Consultant Resume Example

• Daily Supervision of law firms activities and workflow,
• Ordered office supplies as needed and scheduled deliveries of legal documents,
• Reported system issues, legal & billing software issues to the IT department for troubleshooting.
• Coordinated and participated in hiring and interviewing of new employees and Handling time off requests.
• Training and Educated new hires on company policies and procedures by designing and developing training programs.
• Utilized persuasive communication style to accomplish challenging legal project objectives.
• Identified priority objectives of clients promptly and efficiently.
• Cultivated and strengthened client relationships to build repeat business and referrals.
• Provided legal support to 2 Managing Partners on Workers' Compensation Defense cases.
• Maintained 200 Case workload with efficiency with deadline-oriented mindset.
• Drafting and E-filing via EAMS of Declaration of Readiness to Proceed (DOR), Notice of Representation (NOR), Proof of Service (POS), Requests for Qualified & Applied Medical Examiner (QME & AME), 4906(g) Declarations, 4061/4062 objection letters, litigation Budgets, AA Strike letters; Scheduling PQME, AME Evaluator appointments, certified Spanish interpreters for Applicants with doctor offices, providing medical records to treating physicians; Preparing advocacy Cover letters, Schedule of Records; Scheduling Hearings for Mandatory Settlement Conference (MSC) with the Worker's Compensation Appeals Board (WCAB), Lien Conferences; File and service of Medical Records to AA and Medical Doctors.
• Managed overall legal database & billing database to ensure process compliance, provided process changes to improve legal and billing process.
• Performed daily billing and coordinated overall firms' billing process and pre-bills to generate invoices for clients.
• Successfully coordinated and assisted in clearing previous billing issues.
• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Arranged corporate and office conferences for company employees and guests.
• Maintained computer and physical filing systems.
• Clients: Hanover/Nova Casualty administered by York Risk Services Group, SISF administered by Tristar Risk Management, Great American Insurance Company/Group (Cincinnati-YORG, TRU, Walnut Creek-AIC), International Paper administered by Sedgwick, Millard Group WC, Santa Clara VTA administered by Tristar.

• Provided daily Supervision, leadership, and compliance support for the law firms' Compliance team.
• Reported Law firm violations to the HR Manager and to other department supervisors.
• Provided policy and procedural changes based on Federal and State Banking laws and regulations.
• Investigated Client-Attorney complaints for violations.
• Interviewed Collectors & Attorneys, and collected information on consumer compliance breaches & complaints.
• Investigated, reviewed, drafted, and submitted reports from Collectors and Attorneys, on alleged compliance violations particularly Federal violations of The Federal Debt Collections Practices Act (FDCPA), State and Banking violations of individual and business card member accounts and files.
• Reported violations of Federal and State Banking laws.
• Reviewed and Investigated Collector & Attorney consumer Calls for compliance breaches, litigation & legal service documents for evidence on Complaints and Fraud Reports.
• Transcribed Collector & Attorney Calls into reports for auditing.
• Daily reporting and status updates of the CUBS (Columbia Ultimate Business System) with information regarding Consumer Complaints, Frauds & Deceased Reports.
• Updating Complaint reports for monthly audits.
• Prepared and provided appropriate defense responses (using legal analysis and evidence rules) for compliance violations committed by Attorneys, Collectors, Paralegals, and the law firm, based on evidence gathered.
• Communicated and collaborated with the Director of litigation, Director of legal services, Banking auditing & Compliance team, to determine appropriate remedial actions for violations committed and to discuss remediation measures & procedural changes to decrease and prevent further compliance violations.
• Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
• Use of TLO, Accurint, Skip Tracing and the internet for investigative purposes, to locate persons & deceased card members.
• Daily supervised the Debt validation team and coordinated the Debt Validation process to ensure process compliance.
• Performed monthly Compliance Call Monitoring Calibration Audits of Attorney and Collectors calls to ensure Compliance of UDAAP, FDCPA, FCRA, RDCPA and other Federal and State Banking laws.
• Escalated Consumer CFPB Complaints to the Director of Litigation for appropriate responses to the CFPB.
• Managed effective action plans to respond to audit discoveries and compliance violations.
• Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
• Wrote and presented reports outlining findings and recommendations from compliance audits.
• Improved company policies and standards to outline ethical, safe and efficient procedures.
• Enhanced regulatory, strategic and operational performance to keep in alignment with deadlines.
• Major Clients: American Express, Wells Fargo Bank, Bank of the West, CitiBank, Bank of America.

• Consulted with clients on business issues and developed innovative high-impact proposals.
• Coordinated transactions for and directed marketing activities and policies to promote products and services.
• Worked closely with product development departments to create and maintain marketing materials for sales presentations and client meetings.
• Provided legal support and compliance policy updates, on national, International and U.S business investments.
• Coordinated negotiations and financing for client transactions.
• Drafting of corporate docs for corporate and individual entities.
• Achieved a 99% Success rate on all accounts handled by luring new client accounts thereby increasing company profits.

· Provided administrative, analytic system support checks, policy research changes and updates, case management system checks and changes, compliance auditing system checks and team support to the Mortgage Resolution team and Compliance Manager regarding Complex Compliance issues with respect to foreclosure litigation and non-litigation matters for MERS' member loans.

v Completed Assigned projects ahead of scheduled deadlines to comply with MERS Policy guidelines thereby preventing MERS System members from incurring further excessive fines.

.Performed document review and coding services, handled discovery requests for production of service of legal documents; Clients: Quinn Emanuel Urquhart & Sullivan, LLP; Connon Wood Scheidemantle LLP.

· Compiled legal case binders for Trial, performed legal research, and organized legal data in Products liability cases; Client: Jampol Zimet Skane & Wilcox LLP.

· Prepared & filed Immigrant H-1B petitions with the DOL and USCIS; Client: DMJM H&N.

.Performed document review and coding services, handled discovery requests for production of service of legal documents; Clients: Quinn Emanuel Urquhart & Sullivan, LLP; Connon Wood Scheidemantle LLP.

· Compiled legal case binders for Trial, performed legal research, and organized legal data in Products liability cases; Client: Jampol Zimet Skane & Wilcox LLP.

· Prepared & filed Immigrant H-1B petitions with the DOL and USCIS; Client: DMJM H&N.