Associate Director International Legal Consultant Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dedicated Associate Director with 15+ years of comprehensive experience in Legal Operations, Consulting and Compliance. Proficient in various areas of the law and knowledgeable about business practices in the Legal and Banking industry. Results-driven professional adept at supporting and enhancing operations with a decisive leadership style and a strategic approach to decision making. Successful proven track record of developing exceptional relationships with clients and peers to provide sustainable law firm management practice solutions.

Doctor of Juridical Science (S.J.D): International Legal Studies, Expected in 05/2019
Golden Gate University School Of Law - San Francisco, CA,
Master of Laws (LL.M.): American Legal Studies, Expected in 05/2005
Whittier College - Costa Mesa, CA,
Legal Areas

International & Comparative Law, Workers Compensation Law, Immigration Law, Mortgage Banking Law, Personal Injury Law, Real Estate Law, Corporate Law, Criminal Law, Civil Litigation, Bankruptcy Law, Entertainment Law, Copyright Law, Family Law, Wills & Estate Management


    ·Legal Document Review and coding

    ·Policy drafting & Implementation

    ·Legal Research & Case Analysis

    ·Settlement & Contract Negotiation

    ·Due Diligence Compliance


    ·E-Billing and Invoicing

    ·Compliance & Database Auditing

    ·Process Improvement

    ·Document preparation

    ·Legal writing

    ·Investigation & Search Procedures

    ·Document Translation

Work History
Associate Director, International Legal Consultant, 07/2017 to Current
Marcus And MillichapIndianapolis, IN,
  • Performing a wide range of legal work as in-house legal associate.
  • Interviewing clients and collecting relevant information.
  • Analyzing and applying legal principles and performing legal research to support litigation strategies.
  • Analyzed contract documents to identify ambiguity and conflicts between documents and specifications.
  • Communicated with clients to review contracts, answer questions and determine special circumstances.
  • Attending hearings as a representative of the firm and clients.
  • Analyzed probable outcomes of cases using knowledge of legal precedents.
  • Monitored state and federal regulations to keep up to date with changing laws.
  • Conducted legal research, and conferred with colleagues with subject matter expertise to develop strategies and arguments in preparation for the presentation of cases.
  • Met tight deadlines and effectively managed multiple priorities using strong organizational skills.
  • Drafted readable and enforceable agreements, contracts, and other legal documents to protect the client's full legal rights and following applicable regulations.
  • Achieved successful outcomes 98% of legal matters by employing strong business acumen, an exceptional level of common sense, sound judgment, integrity, and decisiveness.
  • Scheduling of deliveries of legal documents.
  • Ensuring compliance with all firm's rules & regulations.
  • Coordinating and participating in hiring and interviewing of new employees with Human Resources and the firm's owner.
  • Trained and mentored new employees on industry practices and business operations.
  • Handling of time off requests and participating in disciplinary actions in coordination Human Resources.
  • Providing procedural changes to ensure efficient workflow and process improvement.
  • Provided leadership vision, direction, development, maintenance of multiple complex and high-priority contracts between the firm, business partners, vendors, and suppliers.
  • Strengthened system efficiency by identifying lagging operational processes and implementing optimal solutions.
  • Worked closely with firm's owner to provide effective assistance for specific aspects of the law firm's operations.
Associate - Office Manager, 04/2016 to 06/2017
  • Daily Supervision of the law firms activities and workflow,
  • Ordered office supplies as needed and scheduled deliveries of legal documents,
  • Reported system issues, legal & billing software issues to the IT department for troubleshooting.
  • Coordinated and participated in hiring and interviewing of new employees and Handling of time off requests.
  • Training and Educated new hires on company policies and procedures by designing and developing training programs.
  • Utilized persuasive communication style to accomplish challenging legal project objectives on a consistent basis.
  • Identified the needs of clients promptly and efficiently.
  • Cultivated and strengthened client relationships to build repeat business and referrals.
  • Provided legal support to the 2 Managing Partners on Workers' Compensation Defense cases.
  • Maintained 200 Case workload with efficiency and deadline-oriented mindset.
  • Drafting and E-filing via EAMS of Declaration of Readiness to Proceed (DOR), Notice of Representation (NOR), Proof of Service (POS), Requests for Qualified & Applied Medical Examiner (QME & AME), 4906(g) Declarations, 4061/4062 objection letters, litigation Budgets, AA Strike letters; Scheduling PQME, AME Evaluator appointments, certified Spanish interpreters for Applicants with doctor offices, providing medical records to treating physicians; Preparing advocacy Cover letters, Schedule of Records; Scheduling Hearings for Mandatory Settlement Conference (MSC) with the Worker's Compensation Appeals Board (WCAB), Lien Conferences; File and service of Medical Records to AA and Medical Doctors.
  • Managed overall legal database & billing database to ensure process compliance, provided process changes to improve legal and billing process.
  • Performed daily billing and coordinated overall firms billing process and pre-bills to generate invoices for clients.
  • Successfully coordinated and assisted in clearing past billing issues of over 6 months to generate invoices to clients.
  • Successfully Appealed adjusted past billing of over 3 years by auditor firm and coordinated with auditor firm to enable previously adjusted billing to be overturned and approved by clients, recovering thousands in lost revenue within 30 days.
  • Clients: Hanover/Nova Casualty administered by York Risk Services Group, SISF administered by Tristar Risk Management, Great American Insurance Company/Group (Cincinnati-YORG, TRU, Walnut Creek-AIC), International Paper administered by Sedgwick, Millard Group WC, Santa Clara VTA administered by Tristar.
Legal Compliance Supervisor, 04/2015 to 04/2016
Michael & Associates PCCity, STATE,
  • Provided daily Supervision, leadership, and compliance support for the law firms' Compliance team.
  • Reported Law firm violations to the HR Manager and to other department supervisors.
  • Provided policy and procedural changes based on Federal and State Banking laws and regulations.
  • Investigated Client-Attorney complaints for violations.
  • Interviewed Collectors & Attorneys, and collected information on consumer compliance breaches & complaints.
  • Investigated, reviewed, drafted, and submitted reports from Collectors and Attorneys, on alleged compliance violations particularly Federal violations of The Federal Debt Collections Practices Act (FDCPA), State and Banking violations of individual and business card member accounts and files.
  • Reported violations of Federal and State Banking laws.
  • Reviewed and Investigated Collector & Attorney consumer Calls for compliance breaches, litigation & legal service documents for evidence on Complaints and Fraud Reports.
  • Transcribed Collector & Attorney Calls into reports for auditing.
  • Daily reporting and status updates of the CUBS (Columbia Ultimate Business System) with information regarding Consumer Complaints, Frauds & Deceased Reports.
  • Updating Complaint reports for monthly audits.
  • Prepared and provided appropriate defense responses (using legal analysis and evidence rules) for compliance violations committed by Attorneys, Collectors, Paralegals, and the law firm, based on evidence gathered.
  • Communicated and collaborated with the Director of litigation, Director of legal services, Banking auditing & Compliance team, to determine appropriate remedial actions for violations committed and to discuss remediation measures & procedural changes to decrease and prevent further compliance violations.
  • Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
  • Use of TLO, Accurint, Skip Tracing and the internet for investigative purposes, to locate persons & deceased card members.
  • Daily supervised the Debt validation team and coordinated the Debt Validation process to ensure process compliance.
  • Performed monthly Compliance Call Monitoring Calibration Audits of Attorney and Collectors calls to ensure Compliance of UDAAP, FDCPA, FCRA, RDCPA and other Federal and State Banking laws.
  • Escalated Consumer CFPB Complaints to the Director of Litigation for appropriate responses to the CFPB.
  • Managed effective action plans to respond to audit discoveries and compliance violations.
  • Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
  • Wrote and presented reports outlining findings and recommendations from compliance audits.
  • Improved company policies and standards to outline ethical, safe and efficient procedures.
  • Enhanced regulatory, strategic and operational performance to keep in alignment with deadlines.
  • Major Clients: American Express, Wells Fargo Bank, Bank of the West, CitiBank, Bank of America.
Legal Consultant/ Marketing Coordinator, 07/2008 to 03/2015
  • Consulted with clients on business issues and developed innovative high-impact proposals.
  • Coordinated transactions for and directed marketing activities and policies to promote products and services.
  • Worked closely with product development departments to create and maintain marketing materials for sales presentations and client meetings.
  • Provided legal support and compliance policy updates, on national, International and U.S business investments.
  • Coordinated negotiations and financing for client transactions.
  • Drafting of corporate docs for corporate and individual entities.
  • Achieved a 99% Success rate on all accounts handled by luring new client accounts thereby increasing company profits.

  • Current ATLA Exam Testing - French (100% Score)- (2021)
  • Certified Licensed Notary Public; State of California (2019).
  • Certified Notary Signing Agent; National Notary Association (2019).
  • Certificate - L4 Interpreter Training – English-French (France & Canada)- LanguageLine Solutions (2019).
  • Certificate - Federal Debt Collections Practices Act (FDCPA) (2015).

· Banking Compliance & Regulatory Training - Bank of America N.A., American Express (2008, 2015), Greendot (2020)

· Collector Compliance & Regulatory Training (ARSI) - (2015).

· Essentials Collectors Training – American International Association of Credit & Collections Professionals (2015).

·Whittier Law Clinic- (Legal Advocate Training)- Investigated Children's Disability claims against the Los Angeles School District (LASD); Negotiated cases on Children's Disability rights with the LASD at Individualized Educational Program (IEP) meetings for Childcare benefits for Special needs children (2005).

Software Knowledge

MS Word, MS Excel, MS Outlook, LexisNexis, Westlaw, PowerPoint, legal key, Trial Director, Relativity, CMS, AS400LS, SharePoint, Vizio, EAMS E-filing, Timeslips, MerusCase, CounselLink, DocuSign, Mimecast, Clio, FAP, CUBS, OACS, Relativity, Concordance, Summation, QuickBooks, MLS, MS 365 Communicator, Sales force, MS Teams, Zoom

  • Documented and resolved complex legal matters which led to Successful results.
  • Collaborated with the Compliance Team in the development of a new Complaint Management System.
  • Implemented new Legal and Compliance policies and procedures to adhere to Compliance guidelines and improve process work flow.
  • Implemented new marketing and app systems to improve messaging communication and client management.

· French (Native)


· Travelling, Music, writing, Cooking, Movies

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Resume Overview

School Attended
  • Golden Gate University School Of Law
  • Whittier College
Job Titles Held:
  • Associate Director, International Legal Consultant
  • Associate - Office Manager
  • Legal Compliance Supervisor
  • Legal Consultant/ Marketing Coordinator
  • Doctor of Juridical Science (S.J.D)
  • Master of Laws (LL.M.)

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