associate director instructor resume example with 15+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Accomplished Associate Director and CMA recognized for initiating positive environments where employees thrive and succeed. Multitasking professional with exceptional composure and poise. Expert in procedures, leadership and management. Successful leader with more than 16 years in the healthcare industry. Dedicated to best-in-class customer service and known for effective problem-solving abilities. Compassionate Instructor and Director offering background in teaching college courses. Highly educated with expertise delivering meaningful and informative lectures coupled with in-depth understanding of different learning techniques and tools. Maintains accurate and complete records of student progress and development.

  • Detailed instruction
  • Curriculum planning and implementation
  • Issue and conflict resolution
  • Decision-making
  • Multitasking
  • Conflict resolution
  • Training & Development
  • Reliable and trustworthy
  • Team management
  • Wound care and irrigation
  • Proper sterilization techniques
  • Venipuncture and phlebotomy
  • Documentation procedures expert
  • Advanced anatomy knowledge
  • Charting expertise
  • HIPAA compliance
  • Understands medical procedures
  • Team management and supervision
  • Diagnostic procedures
  • Human anatomy and physiology
04/2021 to Current
Associate Director/Instructor Unitypoint Health Chillicothe, IL,
  • Facilitated both in-person and virtual training courses to provide valuable training for new and current staff.
  • Established team of members to support learning and increase overall functional performance.
  • Strengthened technical and operational expertise of staff through lesson planning and training seminars.
  • Identified strategies, processes and metrics-that-matter to monitor program effectiveness for demonstrable effect.
  • Collaborated with managers to identify team weaknesses and created attack plans to resolve training gaps.
  • Chartered new hire and ongoing training policies to create continuous development plans.
  • Trained instructors and distance learning staff to support distance learning applications and course management software.
  • Set schedules and delegated instructor assignments for optimal coverage.
  • Evaluated and supervised educators to assess performance and offer support.
  • Led recruiting, hiring and training of qualified Instructors and Faculty.
  • Negotiated contracts with Instructors based on experience, specialization and course content.
05/2006 to 04/2021
Certified Medical Assistant Wayne Lee Md Plastic Surgery & Med Spa Brandon, FL,
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Delegated daily tasks to team members to optimize group productivity.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Supervised, trained and coached team of medical assistants.
  • Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
  • Set up, cleaned and stocked examination rooms with medical supplies.
  • Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
  • Scheduled patients by collecting screening information or presented nurse with clinical information to triage urgent patient needs.
  • Educated patients about medications, procedures and physician's instructions.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Sterilized medical equipment after each procedure.
  • Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
  • Completed clinical documentation in accordance with agency guidelines.
  • Supervised both clinical and administrative duties in medical office setting.
08/2015 to 08/2017
Medical Office Manager Dr. Harprit Bajwa DPM City, STATE,
  • Managed staff scheduling and set patient scheduling policy.
  • Interviewed, hired and trained medical office teams and conducted performance reviews.
  • Coordinated logistics for internal and external staff meetings and conferences.
  • Supervised cleaning staff and coordinated equipment maintenance activities.
  • Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
  • Maintained and managed filing, chart keeping and organizational systems for practice.
  • Performed data entry and processing into system databases and troubleshot minor computer issues.
  • Supervised patient billing, collection and financial counseling and assisted with cash posting.
  • Organized and maintained documents, files and records.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Analyzed and identified improvements to implement in department systems and controls.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Evaluated program performance against expectations.
Education and Training
Expected in to to
Associate of Arts: Business Administration And Management
Purdue University - West Lafayette, IN
Expected in 04/2006 to to
Certificate: Medical Assisting
Institute of Technology - Sacramento, CA,
  • Licensed CPR/BLS Instructor-2021
  • CPR/AED Certified -2021

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Resume Overview

School Attended

  • Purdue University
  • Institute of Technology

Job Titles Held:

  • Associate Director/Instructor
  • Certified Medical Assistant
  • Medical Office Manager


  • Associate of Arts
  • Certificate

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